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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Paytm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Paytm: Easy Method
What is Paytm
Overview
Paytm is an Indian digital payments and commerce platform that lets users pay bills, recharge phones, book travel and buy tickets, and use a digital wallet and credit products.
Paytm acts as a payment facilitator and a marketplace; many cancellation rules are set by the underlying service provider or merchant rather than Paytm itself.
Core services
Key services include mobile recharges, bill payments, movie and event tickets, bus/train/flight bookings, and subscription products like Paytm First or Travel Pass.
Because Paytm hosts different service types, cancellation and refund rules vary by service category and operator.
How to cancel Paytm
Cancel from the Paytm app or website
- Open the Paytm app or website and go to "My Orders" or "Passbook" to find the transaction or booking.
- If a "Cancel" option is shown for the specific order, tap it and follow the on-screen steps to submit a cancellation request.
- For refunds initiated by the merchant, check the refund status under the same order details after cancellation.
- For guidance, see Paytm's cancellation policy: Paytm cancellation policy.
When you must contact the service provider
- If no Cancel button is available, follow the operator/merchant's cancellation process directly (airline, IRCTC, bus operator, cinema, merchant).
- Travel bookings (flights, buses, trains) and merchant-specific purchases are governed by the operator's rules; Paytm facilitates the booking but defers to the operator for cancellations.
- For movie or event tickets that show merchant-only policies, contact the cinema or event organiser for cancellations or merchant-initiated refunds.
What happens when you cancel
Access and service effects
When a booking or order is cancelled, access to that specific service (seat, ticket, booking) is revoked as per the operator's terms.
For subscriptions (e.g., loyalty plans), cancellation may stop renewal and remove subscription benefits per the subscription terms.
Data and account effects
Cancelling a booking does not automatically delete your Paytm account or personal data; account-level closure is a separate process governed by Paytm's terms.
If a wallet or postpaid balance is affected, refunds or corrections follow Paytm's and the operator's reconciliation processes and timelines.
Will I get a refund?
General refund principles
Refund eligibility and amounts depend on the merchant or service operator; Paytm follows the operator's cancellation and refund rules.
There is no universal 14-day automatic refund for digital services via Paytm; refunds are case-based under provider policies.
Refund timelines and exceptions
- Wallet, NB/Postpaid refunds: often instant or within the platform timeframes (wallet refunds can be immediate up to 1 year in some flows).
- UPI, debit/credit cards: typically 2 - 3 business days; some bank integrations can take 5 - 7 days. UPI may be instant depending on bank routing.
- Movie refunds (merchant-cancelled): commonly processed to Paytm Wallet within 48 - 96 hours once merchant initiates the refund.
- Certain fees (transaction charges, convenience fees), used promo benefits, taxes, and extras (food, handling) may not be refundable per merchant/terms.
- For travel (bus/train): follow operator timelines; bus refunds/claims often require requests within 10 - 15 days of travel as per terms.
Paytm plans and pricing
Available plans (summary)
Below are publicly advertised Paytm loyalty and travel plans. Prices reflect published offers from 2024 - 2025 and may vary with promotional cashback.
Verify the latest price and offer details inside the Paytm app before purchase.
| Plan | Price (INR) | Period | Key features |
|---|---|---|---|
| Paytm First (Annual Loyalty Subscription) | ₹750 (intro offer; effective ₹650 with ₹100 cashback) | Annual | Loyalty benefits: OTT, food & travel offers, priority support, cashback, shipping benefits |
| Paytm First (6‑Month Plan) | ₹899 | 6 Months | Short‑term loyalty benefits similar to annual plan |
| Paytm Travel Pass | ₹1,299 | 3 Months | Free domestic cancellations, travel insurance, seat discounts, other travel benefits |
Pricing notes
Cashback and coupon offers can change the effective cost. Confirm final price and refund terms before subscribing or purchasing a pass.
For full terms and applicable conditions, see Paytm's terms and policy pages: Paytm terms & conditions.
Your consumer rights in India
Grievance redressal and timelines
Paytm and service providers must acknowledge complaints; bank channels and regulated entities have specific chartered timelines for acknowledgements and resolution.
For travel and bus bookings, users must raise refund/claim grievances within the operator-specified windows (often 10 - 15 days) to preserve rights.
Limitations and statutory points
- There is no automatic statutory 14‑day cooling‑off for many digital or ticketed services; refunds are governed by merchant/operator policies.
- Payment gateway or processing charges are often non-refundable unless the operator/provider refunds them.
- If you use Paytm Payments Bank or similar regulated products, bank charter documents describe additional rights like escalation and compensation mechanisms.
Customer experiences
Positive feedback
Many users report smooth UPI and wallet payments and convenient booking flows for everyday transactions via Paytm.
Some customers find Paytm's loyalty plans and cashback offers valuable for frequent users.
Common complaints
Public reviews frequently cite slow or unhelpful customer support for refunds and cancellations, delayed reconciliations, and problematic automated responses.
For travel bookings, some users report operator-related issues (e.g., refunds pending until the operator processes them) that can lengthen resolution times.
Documentation checklist
Required documents
- Transaction ID / Order ID shown in Paytm order details.
- Booking reference from the operator (PNR for trains/flights, ticket number for buses/movies).
- Payment proof (bank/UPI/debit/credit transaction screenshot or statement showing the debit).
Helpful supporting items
- Screenshots of the Paytm order status and any error messages.
- Correspondence with the merchant/operator (emails, chat transcripts).
- Date and time details of attempted cancellations and any refund confirmations.
Common mistakes
Assuming all transactions are cancellable
Many users attempt to cancel successful recharges or bill payments; recharges and completed bill payments are generally non‑cancellable once successful.
Always check the specific product page or operator policy before assuming cancellation is possible.
Missing grievance windows and incorrect escalation
Failing to raise refund or claim requests within operator-specified windows (often 10 - 15 days) can forfeit your right to a refund or claim.
Also, contacting Paytm support without providing transaction IDs or booking references delays resolution; prepare documentation first.
Comparative recap
Quick comparison overview
This table summarizes how cancellations and refunds typically differ between Paytm-facilitated bookings and direct operator purchases.
Use it to decide whether to book via Paytm or directly with the service provider.
| Item | Cancel via Paytm | Cancel via Provider | Typical refund timeline |
|---|---|---|---|
| Mobile recharge / bill payment | Usually non-cancellable once successful | Same - provider or operator rules apply | No refund in most cases |
| Travel bookings (flights, buses, trains) | Paytm shows cancel option if operator permits; otherwise provider must be contacted | Operator controls cancellation rules and charges directly | Wallet/UPI/card refunds: instant to 3 business days typical; depends on operator processing |
| Movie / event tickets | Often non-cancellable on Paytm; merchant policy governs refunds | Merchant/cinema issues refunds if they cancel the show | Merchant refunds to Paytm Wallet often within 48 - 96 hours once initiated |
| Subscriptions / loyalty passes | Cancellation and refund per subscription terms shown in Paytm before purchase | Direct subscriptions follow the platform or merchant terms | Varies by plan; check the plan terms for refundability |
After cancelling
Monitoring refunds and next steps
Check the order details in "My Orders" or "Passbook" for refund status updates and any transaction notes from Paytm or the operator.
If the merchant initiated the refund, allow the stated processing time (e.g., 48 - 96 hours for movie refunds) before escalating.
Where to get help and escalate
- Refer to Paytm's cancellation policy and support pages: Paytm cancellation policy.
- For contractual details and dispute terms, consult Paytm's company terms: Paytm terms & conditions.
- If refunds are delayed beyond stated timelines, provide documentation (transaction IDs, screenshots) when contacting support to speed up resolution.
Address
Corporate office
One Skymark, Tower D, Plot No. H-10B, Sector-98, Noida - 201304, India.
Registered office information
The corporate office above is the known business address for One 97 Communications Limited, the parent company of Paytm.
For formal notices or legal communication, use the address shown on Paytm's official website and legal pages.