Cancellation Rentomojo: Easy Method

What is Rentomojo

Service overview

Rentomojo is an Indian subscription rental service offering furniture, appliances, electronics and mobility (bikes) on monthly plans. It lets customers rent products for flexible tenures instead of buying them outright.

Who uses it

Customers looking for short-to-medium term home or office setups commonly use Rentomojo for lower upfront cost and convenient delivery, installation and pickup services.

How to cancel Rentomojo

Cancel via website or app (step-by-step)

• Log in to your Rentomojo account on the website or app.
• Open "New Request" and select "Close Subscription" under General Queries.
• Provide your preferred return/pickup date and confirm the request.
• Note that early closure is allowed but may incur applicable charges; follow the on-screen prompts to accept fees.
• Reference: Rentomojo help page for cancelling orders: How do I cancel my order?

Early termination, alternatives and notice

For early termination you must provide advance notice; Rentomojo's Help Center indicates a minimum notice requirement. Check the applicable notice period when you submit a close-subscription request.

If you want to avoid early-closure charges, consider transferring the subscription to another person or opting for relocation services as possible alternatives. See Rentomojo's early-closure guidance: Can I cancel my subscription before the end of my rental tenure?

What happens when you cancel

Service access and pickup

After you confirm a Close Subscription request, Rentomojo will schedule pickup of the rented items on the chosen date. Service access typically continues until pickup is completed.

Account status and renewals

Automatic renewals stop once the subscription is closed and items are picked up. Your account remains active for other subscriptions or future orders unless you delete it separately.

Will I get a refund?

Security deposit refund process

If you return items because you dislike the product, initiate Close Subscription from New Request. Rentomojo performs a quality check after pickup and initiates the deposit refund thereafter.

Official timeline: quality check within 24 hours of pickup and refund initiation within 24 hours post-check; refunded amount usually reaches your bank in 7 - 10 working days. See: Security deposit refund process

Exceptions, deductions and real-world delays

• Refunds are subject to passing the quality check and deduction of pending dues or damage charges.
• Independent summaries note refund arrival commonly in 7 - 9 working days but advise documenting returns and expecting possible deductions: Cancelmates summary.
• For specific cases (e.g., shifting), other timelines or notice requirements may apply; confirm via Rentomojo support or the help center.

Rentomojo plans and pricing

Summary table

Pricing notes

Prices above are the observed base/plan rates reported in product listings and deal summaries. City, promotions and time-limited offers may change final charges.

For offer-specific or city-specific pricing, check the Rentomojo app or contact support via the help center links provided earlier.

Your consumer rights in India

Legal protections

Under Indian consumer law you have rights to reject defective products and seek prompt refunds. Unclear contract terms, undisclosed penalties or undue deductions may amount to unfair trade practices.

When to escalate

• If refunds are delayed beyond stated timelines or deposits withheld without clear justification, you may raise a consumer complaint.
• If contract clauses appear opaque or KYC demands are disproportionate, consider seeking redressal; keep documentation and communication records.

Customer experiences

Positive themes

App-store summary sources report fast delivery, smooth handovers and professional installations in many cases. See compiled app reviews for overall positive ratings: JustUseApp reviews and aggregated ratings: Chrome‑Stats app reviews.

Reported issues and caution

Independent cancellation summaries note recurring issues raised by some customers, such as refund delays and disputes over deductions; these reports advise careful documentation of returns: Cancelmates summary.

Documentation checklist

Essentials to prepare

• Order ID and account email/mobile number
• Preferred pickup/return date and time window
• Proof of payment and security deposit receipt
• Photos or short video of the delivered items (condition on pickup)

Optional but helpful

• Transaction screenshots and bank statement line for the deposit
• KYC documents already on file (Aadhaar, PAN only if previously submitted)
• Copies of all chat/email support threads related to the issue

Common mistakes

Not giving proper notice

Many customers expect immediate pickup without realizing an advance notice is required for early closure. Confirm the notice period when you request closure to avoid denial or penalty.

Poor documentation and timelines

Not photographing item condition at delivery/return or not saving payment receipts can lead to avoidable disputes or deductions. Always keep timestamps and backing records when returning items.

Comparative recap

Policy vs customer experience (quick view)

How to use this table

Use the right-hand column as practical expectations when you plan cancellation. Always confirm specifics in your account and keep records of all interactions.

After cancelling

Track the refund and pickups

Monitor the scheduled pickup and confirm the quality check completion. After confirmation, expect refund initiation as per the help center timelines.

If refund is delayed or deductions appear unexplained, raise a support ticket and retain all evidence of return and payment.

Useful support links

• How to cancel an order: Cancel order (Rentomojo help)
• Early termination policy and alternatives: Early closure guidance
• Security deposit refund process: Refund process
• Independent cancellation summary and tips: Cancelmates Rentomojo guide

Address

Registered office

Second Floor, B Block, Bhive Workspace No. 112, AKR Tech Park “A” and 7th Mile, Hosur Road, Krishna Reddy Industrial Area, Bangalore South, Karnataka 560068, India

Notes on physical submissions

Rentomojo primarily handles cancellations and refunds via the app and help center. If you need to send physical documents, contact support first to confirm requirements and the correct mailing address.