Cancellation Toucan: Easy Method

What is Toucan

Toucan is a subscription service offering curated craft boxes for children, designed to combine creativity and learning in age-appropriate projects.

The service in India is operated by Toucan Distribution Pvt Ltd and distributes boxes and related purchases through its local operations and support channels.

Service overview

Each box typically contains guided craft projects, materials, and instructions targeted at young children.

Subscriptions are recurring unless canceled and may include single purchases through the Toucan distribution channels.

Who manages India orders

Orders in India are handled by Toucan Distribution Pvt Ltd (India), which manages cancellations, returns and refunds for Indian customers.

Customer support and policy details are available through the official refund policy page for the India operation.

How to cancel Toucan

Cancel before shipment

• Email the India support contact: [email protected] with your order number and request cancellation.
• Include order details: order number, account email, and reason to speed processing.
• Await confirmation from support that the order is canceled and no payment will be captured or further charges applied.

Cancel after shipment or delivery

• If the order has already shipped, follow the standard return process after delivery (see refund section).
• Keep original packaging and tags; returns must meet the return conditions to qualify for a refund.
• Ship the item back with tracking and retain proof of dispatch until your refund is confirmed.

What happens when you cancel

Access and next billing

When you cancel a subscription, future renewals will stop and no new charges will be applied after the current billing period ends.

If you cancel before shipment, you should not be billed for that order; confirm by email.

Order and return status

For shipped orders, cancellation is treated as a return once the item is delivered and returned according to policy.

Refunds are processed only after the returned items are inspected and accepted under the return conditions.

Data and account

Cancelling does not automatically delete your account or order history; account data is retained per the provider’s policies.

Contact support if you require account closure or data deletion after cancellation.

Will I get a refund?

Standard refund policy

Returns are accepted within 7 days of receiving the item for Indian customers when the item is unused, in original packaging, with tags attached.

Refunds are issued to the original payment method after inspection.

Processing time and exceptions

Refunds are processed within 7 - 10 business days after the returned item has been inspected and approved.

If you cancel before shipment by emailing [email protected] you should not be charged; if charged, request a refund citing the cancellation confirmation.

See the official refund policy: Refund policy.

Toucan plans and pricing

Official and approximate prices

Below is a consolidated table of published and user-reported prices for Toucan premium plans relevant to India.

Notes on pricing

Some prices are converted approximations from USD listings; conversions may vary with exchange rates.

Users have reported inconsistent price displays in India; always confirm the final price at checkout.

Your consumer rights in India

Cooling-off period

Under the Consumer Protection (E‑Commerce) Rules, 2020, there is a 7‑day cooling-off period for online purchases in India.

This aligns with Toucan Distribution’s 7‑day return window for Indian customers when items are unused and in original condition.

Filing complaints and escalation

If a refund or cancellation is not handled as promised, you may escalate to appropriate consumer forums or use grievance redressal channels under Indian consumer law.

Keep written records of emails and confirmations to support any complaint you may file.

Customer experiences

Positive experiences

Customers frequently note the educational value of the boxes and clear instructions in the kits.

Many find the 7‑day return window and refund processing straightforward when returns meet the conditions.

Reported issues

Some users reported inconsistent price displays (e.g., INR 99, INR 390, INR 6,800) before final purchase confirmation.

Delays can occur if returns are not packaged correctly or are shipped without tracking documentation.

Documentation checklist

Before you request cancellation or return

• Order number and purchase date
• Account email and billing name
• Photos of the item as received (packaging, tags, and condition)

For refund processing

• Proof of shipment when returning (tracking number and courier receipt)
• Original invoice or receipt
• Any correspondence with support (email confirmations)

Common mistakes

Missing the cancellation window

Attempting to cancel after the item has shipped without arranging a return often causes delays and extra steps.

Cancel before shipment by emailing [email protected] to avoid needing a return.

Poor return preparation

Sending returns without original packaging, tags, or tracking can lead to refund denial or delays.

Also avoid contacting incorrect support channels - use the verified India email to reduce response time.

Comparative recap

Quick policy comparison

After cancelling

Tracking refund progress

Monitor email for confirmation of cancellation and for messages regarding return acceptance and refund processing.

If a refund is delayed beyond the stated 7 - 10 business days after inspection, follow up with the support email.

Further actions

If the issue remains unresolved, collect correspondence and consider escalating through consumer grievance channels with supporting documentation.

Official refund policy: https://weskateco.com/policies/refund-policy

Address

India office (postal communications)

Toucan Distribution Pvt Ltd (India)

Plot No. 45, Phase 1, Kavuri Hills, Jubilee Hills, Hyderabad, Telangana 500033, India

Contact for cancellations and refunds

Email: [email protected]

Use the email above to request cancellations, starts of returns, or for refund-related queries.