Cancellation Trunk: Easy Method

What is Trunk

Service overview

Trunk is a personalized shopping and inventory-sync service used by merchants and shoppers in India. It offers curated clothing and accessories delivered to customers and tools for sellers to sync inventory across sales channels.

Core functions

The service combines curated product selection for consumers with inventory management features for merchants (real-time stock syncing, multi-channel listing). Pricing and feature tiers vary by plan.

How to cancel Trunk

If you need to stop a delivery or return an item

• Raise a return or exchange request on the Trunk India website within 7 days of delivery for standard returns.
• If the product is damaged or the wrong item was delivered, raise the request within 48 hours of delivery and attach photos.
• Note: cancellation for items marked "no longer needed" is not allowed per Trunk India policy.

Step-by-step cancellation checklist

• Locate your order ID, delivery date, and product details (size, SKU).
• Go to the Trunk India site and submit a return/exchange request; include photos for damaged/wrong items.
• If required, share bank details for COD refunds (NEFT/demand draft/cheque) when contacted.
• Retain courier receipts and tracking until refund/return completes.

What happens when you cancel

Service access and deliveries

Once a return or cancellation is accepted, upcoming shipments related to that order are stopped or adjusted per the request.

If you cancel a subscription or ongoing service, future deliveries and billing should cease; confirm with support for your account.

Data and order records

Trunk retains order and refund records to process returns and refunds; ask support for specific account-data questions.

Keep copies of communications and proof of delivery/return until the refund clears.

Will I get a refund?

Standard refund timelines

Refunds are generally processed within 7 working days from the date of the refund request, according to Trunk India information.

Prepaid refunds are typically credited back to the same payment account; timelines vary by source and payment processor.

Payment-method specifics and exceptions

• Prepaid: Refunds are credited to the original payment method - commonly within 7 - 10 working days (another source notes 5 - 7 days for some returns).
• COD: Refunds are issued via NEFT, demand draft, or cheque within 7 - 10 working days after you share bank details; another source reports instant credit to the Trunk India wallet for COD refunds in some cases.
• Shipping and COD charges are generally not refunded. Self-ship returns may receive limited courier cashback (for example, ₹100 up to 500 g) in some cases.

Because two verified sources show slightly different timelines and refund routes, confirm the exact process for your order with Trunk support when you file the return.

Trunk plans and pricing

Plan summary table

Pricing notes

Official billing is in USD (plans from $35 and $39/month). The INR amounts above are approximate conversions (Feb 2026) and may vary with exchange rates.

Trunk does not publish official INR pricing; contact their sales/support for billing currency and exact charges.

Your consumer rights in India

Statutory rights and Trunk policy

Trunk India’s policy does not reference a statutory 14-day cooling-off period; instead it provides its own return windows (typically 7 days, sometimes 15 days for specific categories).

This means refunds and cancellations are governed by Trunk’s published terms rather than an explicit 14-day statutory right in their policy text.

Practical steps to protect your rights

• Keep proof of delivery, photos of damaged items, and all communications with Trunk.
• If you believe statutory consumer protections apply, you may escalate through your payment provider or consumer grievance channels in India.
• Check your bank/card dispute options if a refund is delayed beyond the promised timelines.

Customer experiences

Positive feedback

Many merchants praise Trunk for effective inventory syncing across platforms (Shopify, Etsy, Square), easy setup, and reduced manual errors.

Reviews on Capterra highlight ease of use, reliable sync, responsive customer service, and value for money.

Negative feedback

Some reviewers reported issues such as accidental inventory data loss and difficulty reaching developer support in isolated incidents.

There are also mentions of slower UI/UX updates and feature requests (sorting, bulk edit, variant support) taking time to implement.

See user reviews: Shopify reviews and Capterra.

Documentation checklist

Essential documents to prepare

• Order ID and purchase date
• Photos of the delivered item (damage, wrong item) with timestamps
• Courier tracking number and proof of delivery

Banking and contact details

• Bank account details for NEFT/demand draft/cheque (if refund via bank transfer is required)
• Registered email/phone used for the Trunk account

Common mistakes

Missing deadlines

A common error is missing the return window: standard returns need a request within 7 days, and damaged/wrong items within 48 hours.

Delays in reporting can make returns ineligible under Trunk’s published rules.

Incomplete evidence or details

Not providing photos, order ID, or bank details (for COD refunds) slows processing.

Assuming shipping or COD charges will be refunded is another frequent mistake; these charges are typically non-refundable.

Comparative recap

Quick comparison table

After cancelling

Follow-up actions

After your cancellation or return request, monitor communications from Trunk and keep copies of any refund confirmation.

If a refund is delayed beyond the stated timelines, contact Trunk support and provide your documentation checklist items.

Useful links

• Read user reviews on Shopify
• See Capterra feedback

Address

Trunk India contact address

Unit-140 Shivshakti I Est Phase-3, Andheri East, Opp Mittal Est A K Rd, Andheri East, Mumbai 400059, Maharashtra, India

Notes about the address

No separate cancellation address was found; this address is listed as the company location and may be used for returns or formal correspondence.