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Cancel WINE52
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Wine52 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wine52: Easy Method
What is Wine52
Short description
Wine52 is a subscription wine delivery service that curates a selection of premium wines and sends them to members on a recurring schedule.
Subscribers typically receive a small, themed selection each billing period along with tasting notes and related content.
Who it suits
The service is aimed at people who want curated wine selections and convenience rather than one-off bottle purchases.
It operates from the UK and manages subscriptions, billing and support under its Wine52 (Beer52 group) terms and policies.
How to cancel Wine52
Main cancellation routes
- By phone: Call Wine52 on +44 131 563 8739 (Mon - Fri, 9am - 5pm UK time) for final cancellation.
- Help Centre: Use the official Wine52 Help Centre / support channels linked in their site for cancellation assistance.
- Registered post: You may send a written cancellation via registered post to their company address if you prefer paper notice.
Important conditions & steps
- Pausing: You can pause your subscription online, but final cancellation must be done by phone or Help Centre (not via the app stores).
- Cut-off time: Cancel before 11:59 pm on the day prior to your next billing date to avoid the next charge.
- First orders: First-order cancellations require at least 24 hours’ notice.
Step-by-step phone cancellation checklist
- Prepare account details: account email, subscription ID or order number, and next billing date.
- Call +44 131 563 8739 during UK business hours and request final cancellation.
- Ask for confirmation reference and the effective date of cancellation; keep notes of the agent’s name and time.
What happens when you cancel
Access and future deliveries
Cancellation stops future scheduled deliveries after the effective cancellation date stated by Wine52.
If you miss the cut-off then the next scheduled shipment may still be processed and billed.
Account and billing
Billing will cease after cancellation takes effect but charges already processed are generally not automatically refunded for change of mind.
Keep checks on your bank or card statements and report unexpected charges immediately to support.
Data and account status
Your account details typically remain accessible for a period; confirm with support whether they will retain or delete your personal data.
Request written confirmation if you want proof that the subscription has been cancelled and data actions completed.
Will I get a refund?
Refunds for change of mind
Wine52 states there are no refunds for change of mind or to stop future orders due to the periodic/perishable nature of subscription items.
That means cancelling to avoid future deliveries does not automatically trigger a refund for already dispatched or billed boxes.
Defective or mis-described goods
- Defective, damaged or mis-described items are eligible for remedy under UK consumer law (refund, repair or replacement).
- Refunds for faulty goods cover the goods themselves; postage/packaging may not be refunded.
- Wine52 processes such refunds at their discretion and typically within 30 days by cheque, bank transfer or card credit per their terms.
Relevant legal rights
- Under UK law there is a 14-day cooling-off right for many online purchases - cancelling within this period can give a full refund where applicable.
- For Indian consumers, applicable rights and timelines are under the Consumer Protection Act 2019 and E-Commerce Rules 2020 - see local guidance for enforcement and timelines.
Wine52 plans and pricing
Notes on pricing accuracy
No official INR pricing is published on Wine52’s site. User-reported INR figures exist but may not reflect current or Apple-approved pricing.
If you need exact current pricing for India, contact support directly before subscribing.
| Plan | Price (INR) | Period | Features / notes |
|---|---|---|---|
| Monthly | ₹99 / month | Monthly | User-reported price from app (Dec 31, 2024). Not official; verify with support. |
| Annual (incorrect display) | ₹6,800 / year | Annual | User-reported incorrect display in app. May have been a UI error; confirm before purchase. |
| Annual (corrected) | ₹390 / year | Annual | User-reported corrected price after support response (Apr 2025). Not official; verify with support. |
Your consumer rights in India
Primary protections
Indian consumers are protected under the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020.
Platforms operating in or selling to India must display clear cancellation and refund policies and provide grievance redressal mechanisms.
Timelines and enforcement
- Refunds are generally expected to be processed within a reasonable timeframe; local guidance commonly cites 7 - 15 days for resolution.
- If the seller does not resolve the issue, consumers may file complaints with the seller’s grievance officer or approach consumer courts/forums in India.
Where to get more information
For a summary of Indian consumer protections related to cancellations and e‑commerce, see local guidance.
Reference: Indian consumer rights: law4u.in.
Customer experiences
Positive feedback
- Many users praise friendly and helpful customer service agents during cancellation calls.
- Subscribers often enjoy the quality, variety and surprise element of the curated wines.
Negative feedback
- Common complaints: cancellation cannot be completed online or via app stores, requiring a phone call instead.
- Some customers report receiving follow-up calls, retention offers after they believed they had cancelled, and billing inconsistencies.
Practical takeaways
Expect to use phone support for final cancellation and request written confirmation to reduce disputes.
Check independent reviews to understand likely service experiences before subscribing.
Documentation checklist
What to prepare before cancelling
- Account email and subscription/order ID.
- Date of next billing and last payment transaction details.
- Copy/screenshot of your current plan and any promotional terms.
What to keep after cancelling
- Phone call notes: date, time, agent name and cancellation reference number.
- Confirmation email or written proof of cancellation; registered post receipt if used.
- Bank/card statements showing any disputed charges for follow-up.
Common mistakes
Relying on the app or store for cancellation
Many customers assume app-store subscription controls will cancel Wine52. Wine52 does not accept final cancellations through App Store/Google Play.
Always confirm with Wine52 via phone or their Help Centre for final cancellation.
Missing the cut-off or not getting confirmation
Failing to cancel before 11:59 pm the day prior can result in an additional charge and shipment.
Not obtaining a cancellation reference or confirmation email makes disputes harder to resolve.
Assuming automatic refunds
Expect no automatic refunds for change of mind; refunds are limited to faulty or mis-described goods or where law specifically provides a cooling-off right.
For Indian consumers, follow local grievance procedures if you believe local law entitles you to a remedy.
Comparative recap
Quick comparison of key points
| Feature | Wine52 policy | What it means for you (India) |
|---|---|---|
| Cancellation method | Phone or Help Centre; online pause only | Prepare to call during UK hours or use Help Centre; keep proof |
| Refund for change of mind | No refunds for change of mind (per terms) | May be limited; check Indian e‑commerce rules and seek redress if applicable |
| Faulty goods | Eligible for refund/repair/replacement | File claim promptly and follow the seller’s instructions for return |
| Cut-off time | Cancel before 11:59 pm day prior | Mark next billing date and cancel early to avoid unintended charges |
After cancelling
Immediate steps
- Obtain and save written confirmation or cancellation reference from Wine52 support.
- Monitor your bank/card statement for any further charges and dispute any unauthorised ones promptly.
Escalation and help
- If you need to check Wine52 policies: Wine52 terms.
- For Help Centre / pause/cancellation FAQ: Wine52 FAQ.
- For Indian consumer rights and next steps: Indian consumer rights guidance.
Address
Registered company address
Beer52 (Wine52) - 8 Melville Crescent, Edinburgh, EH3 7JA, Scotland.
Using postal cancellation
If you send a cancellation by registered post, keep the posting receipt and proof of delivery; postal cancellation is slower but provides a paper trail.