What is 1Password
Overview
1Password is a subscription-based password manager that stores passwords, secure notes, credit card details, and documents behind strong encryption.
It syncs data across devices and offers features like autofill, Watchtower security checks, item history, and travel mode.
Who provides it
1Password is developed by AgileBits Inc. and is offered as web, desktop, and mobile apps with multiple subscription options.
Billing may be handled directly by 1Password (web) or through app stores (Apple App Store or Google Play).
How to cancel 1Password
Cancel via the web (1Password.com)
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap your Profile > Payments & subscriptions > Subscriptions > 1Password > Cancel.
- Google Play handles billing and any refund requests for purchases made through Google.
- More info: Android in‑app purchase subscriptions.
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad, tap your Apple ID, then Subscriptions.
- Select 1Password and choose Cancel Subscription.
- Apple handles billing and refund decisions for App Store purchases.
- See: Apple in‑app purchase subscriptions.
What happens when you cancel
Access and account state
After cancellation via web, your subscription stays active until the current billing period ends.
At the end of that period the account becomes frozen - you cannot sign in to access live vaults unless you reactivate.
Data and exports
Even if your account is frozen, you retain the ability to export or access stored data until you delete the account.
Deleting your account is a separate action; export your data before permanent deletion if you need a local copy.
Will I get a refund?
Official refund policy
Amounts paid are generally non‑refundable under 1Password’s terms, though AgileBits may consider refunds on a case‑by‑case basis.
See the terms: 1Password Terms of Service.
Trials and platform refunds
- There is a 14‑day free trial; if you cancel during the trial you will not be charged.
- If you purchased through Apple or Google, refunds must be requested through Apple or Google, not directly from 1Password.
- Official refund details: Refund Policy and billing.
1Password plans and pricing
Summary
1Password does not publish official INR‑based pricing on its site. Below are user‑reported App Store figures and observed plan names.
These items come from user reports and third‑party listings; confirm current rates in your App Store or with 1Password support.
Rates (user‑reported)
| Plan | Price | Period | Features |
| Personal (App Store, annual billing) | ₹215.28/month | annual | 1 user; Watchtower; 1 GB item history; unlimited passwords; Travel Mode |
| Family (App Store, annual billing) | ₹359.28/month | annual | Up to 5 users; admin controls; shared vaults; all Personal features |
| User‑reported (App Store, monthly) | ₹99/month | monthly | Likely Personal plan (user reported) |
| User‑reported (App Store, annual) | ₹6,800/year | annual | Likely Personal plan (user reported) |
| User‑observed corrected (App Store) | ₹390/month | monthly | Likely Personal plan after support adjustment (user reported) |
Your consumer rights in India
Trial period and charges
The 14‑day free trial applies globally, including India; cancelling during the trial prevents charges.
Always cancel before the trial end date if you do not want to convert to a paid subscription.
Refund and statutory rights
1Password’s stated policy is that amounts paid are non‑refundable, yet AgileBits may consider refunds case‑by‑case.
Indian consumer laws (for example, the Consumer Protection Act) provide consumer protections; you may invoke statutory rights, but initial remedies are typically handled through AgileBits support.
Platform purchases
If you bought via App Store or Google Play you must request refunds through Apple or Google under their policies.
1Password cannot directly issue refunds for purchases billed by those platforms.
Customer experiences
Positive feedback
Users commonly praise 1Password for reliable core functionality, strong security, and smooth autofill across devices.
Many reviews highlight an intuitive interface and consistent syncing behavior.
Negative feedback
Common complaints include slow or unhelpful customer support and frustrations with account freeze or billing problems.
Some users report lengthy support response times and difficulty resolving billing or access issues.
See community feedback: 1Password reviews on Trustpilot.
Documentation checklist
Before contacting support
- Account email and username used with 1Password.
- Receipt or order ID for the subscription payment.
- Device and platform used to purchase (Web, Apple ID, or Google Play).
- Dates: subscription start, renewal date, and cancellation date.
Helpful attachments
- Screenshots of subscription settings and cancellation confirmation.
- Copy of trial‑end or billing emails from 1Password or the app store.
- Any correspondence with 1Password support or app‑store support.
Common mistakes
Cancelling the wrong place
A common error is deleting the app but not cancelling the subscription in the App Store or Google Play, which continues billing.
Always cancel in the place where the subscription was purchased (web, Apple, or Google).
Assuming automatic refunds
Many users assume refunds are automatic after cancellation; 1Password’s policy is generally non‑refundable, and platform purchases require separate requests.
Check the 14‑day trial end date to avoid unexpected charges.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund route | Outcome | Period |
| Web (1Password.com) | Sign in at my.1password.com → Billing → Cancel | Request to AgileBits (case‑by‑case) | Active until period end, then frozen | N/A |
| Google Play | Google Play Store app → Subscriptions → 1Password → Cancel | Request refund via Google Play | Billed by Google; subscription stops per Play settings | N/A |
| App Store (Apple) | iOS Settings → Apple ID → Subscriptions → 1Password → Cancel | Request refund via Apple | Billed by Apple; subscription stops per Apple settings | N/A |
After cancelling
What to do next
Export any vault data you need before account deletion so you retain local copies of passwords and items.
Reactivate the subscription if you need continued access before the billing period ends.
Helpful links
Address
Company headquarters
AgileBits Inc., developer of 1Password.
4711 Yonge Street, 10th Floor, Toronto, Ontario M2N 6K8, Canada.