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I hereby notify you of my decision to terminate the contract relating to the Adobe Stock service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Adobe Stock: Simple Process
What is Adobe Stock
Overview
Adobe Stock is a subscription and on‑demand service that lets users license millions of images, videos, templates, audio and other creative assets for commercial and personal projects.
Subscriptions are managed online through your Adobe account; credit packs (on‑demand) are also available for one‑time purchases.
Key uses
Adobe Stock integrates with Adobe Creative Cloud apps for in‑app licensing and asset management, and offers plans for individuals and teams.
Plans differ by monthly asset allowance, rollover rules and access to premium/extended licenses.
How to cancel Adobe Stock
Cancel via web (Adobe.com)
- Sign in to your Adobe Account page and go to Plans & Products or Subscriptions, then choose Manage plan and follow the Cancel plan prompts.
- Alternatively contact Adobe Customer Support to request cancellation via the channels shown on your account page.
- For official terms on refunds and cancellations see Adobe’s subscription terms: Adobe subscription terms.
Cancel via mobile app stores
- Apple App Store purchases must be cancelled in your iOS App Store subscription settings; Adobe cannot cancel App Store subscriptions directly.
- Google Play purchases must be cancelled in the Google Play Store app; request refunds through Google Play (short refund window may apply) before contacting Adobe.
- If you need guidance for third‑party purchases, check the store’s subscription settings and their refund/help pages first, then contact Adobe if required.
What happens when you cancel
Access and service period
If you cancel after the initial refund window, your paid service typically continues until the end of the current billing period or contracted term.
For annual plans paid monthly, cancelling after the refund window may still leave the subscription active until the end of the billing period and may trigger an early termination charge.
Credits, assets and account data
Unused on‑demand credits are non‑refundable and are subject to expiry (credits generally expire after 12 months, with exceptions noted by Adobe).
Upon account termination unused credits may be forfeited; licensed assets remain available per their license terms.
Will I get a refund?
Standard refund rule for web purchases
Adobe’s stated policy: cancel within 14 days of the initial paid subscription start to receive a full refund for web subscriptions.
Cancel after 14 days and payments are typically non‑refundable; service continues until the end of the billing period or contracted term.
Exceptions and special cases
- Annual plans paid monthly: cancelling after the refund window may trigger an early termination fee (commonly 50% of the remaining contract obligation).
- On‑demand credit packs purchased via the web are non‑refundable; unused credits expire per Adobe’s rules and may be forfeited on account closure.
- App Store / Google Play purchases: refunds and cancellations are handled by the respective store according to their policies; Adobe cannot directly process store refunds.
Adobe Stock plans and pricing
Pricing snapshot
Below are Adobe Stock plans and one‑time credit pack prices for India as sourced from Adobe’s India pricing pages (amounts shown with GST where specified).
Prices and offers may change; verify at checkout before purchasing.
Plans table
| Plan | Price | Period (期間) | Features |
|---|---|---|---|
| Individual - Annual (paid monthly) | ₹2,394.22/mo | Monthly (annual commitment) | 3 standard assets a month; images/templates/audio/vectors; cancel anytime; rollover up to 36; additional standard assets ₹797.68 each |
| Individual - Monthly (no commitment) | ₹2,394.22/mo | Monthly (cancel anytime) | 3 standard assets a month; rollover up to 36; additional assets ₹797.68 each |
| Individual - Annual (paid monthly) | ₹5,587.30/mo | Monthly (annual commitment) | 25 standard assets or 3 videos a month; rollover up to 300 credits; 20% off extended licenses & Premium assets |
| Individual - Monthly (no commitment) | ₹5,587.30/mo | Monthly (cancel anytime) | 25 standard assets or 3 videos a month; rollover up to 300; 20% off extended & Premium |
| Individual - Annual (paid monthly) | ₹7,982.70/mo | Monthly (annual commitment) | 40 standard assets or 6 videos a month; rollover up to 480; 20% off extended & Premium |
| Individual - Monthly (no commitment) | ₹7,982.70/mo | Monthly (cancel anytime) | 40 standard assets or 6 videos a month; rollover up to 480; 20% off extended & Premium |
| Individual - Annual (paid monthly) | ₹15,965.40/mo | Monthly (annual commitment) | 750 standard assets or 25 videos a month; 20% off extended & Premium |
| Individual - Monthly (no commitment) | ₹19,953.80/mo | Monthly (cancel anytime) | 750 standard assets or 25 videos a month; 20% off extended & Premium |
| Teams - Annual (paid monthly) | ₹2,968.88/mo | Monthly (annual commitment) | 10 standard assets a month; pooled for team; rollover up to 120 |
| Teams - Annual (paid monthly) | ₹7,918.98/mo | Monthly (annual commitment) | 40 standard assets or 6 videos a month; pooled; rollover up to 480; 20% off 4K, extended & Premium |
| Teams - Annual (paid monthly) | ₹19,800.40/mo | Monthly (annual commitment) | 750 standard assets or 25 videos a month; pooled; 20% off 4K, extended & Premium |
| Teams - Credit Pack (one-time) | ₹4,945.38 | One-time | 5 credits, GST included |
| Teams - Credit Pack (one-time) | ₹14,844.40 | One-time | 16 credits |
| Teams - Credit Pack (one-time) | ₹35,636.00 | One-time | 40 credits |
| Teams - Credit Pack (one-time) | ₹66,327.80 | One-time | 80 credits |
| Teams - Credit Pack (one-time) | ₹1,18,826.00 | One-time | 150 credits |
| Teams - Credit Pack (one-time) | ₹3,96,008.00 | One-time | 500 credits |
Your consumer rights in India
Legal protections
Digital goods and online services in India are covered by statutory consumer protections (e.g., cooling‑off concepts, protection from unfair contract terms and access to consumer redressal forums).
If terms are not reasonably disclosed or a claimed policy (like a refund) is not honoured, you may be able to seek relief through statutory consumer forums.
Practical steps if you believe a term is unfair
- Save all purchase records, invoices, screenshots of plan terms, renewal notices and any chat/email correspondence with support.
- Raise the issue first with Adobe’s support and escalate with documented evidence; if unresolved, consider filing a complaint with the appropriate consumer forum under the Consumer Protection Act, 2019.
Customer experiences
Positive feedback
Users praise Adobe Stock for a wide variety of assets, good search and integration with Adobe Creative Cloud, and favourable contributor payouts noted by some reviewers.
These positives make it attractive for professionals who need consistent, high quality licensed content.
Negative feedback
Some customers report difficulties cancelling - particularly with trials or subscriptions purchased via third parties - and poor experiences with customer support in some cases.
Complaints often involve perceived unexpected charges, confusion over refund eligibility and loss of prepaid credits after cancellation.
Documentation checklist
What to gather before cancelling
- Account email and Adobe ID.
- Order/transaction number, invoice and payment method details.
- Plan name, start date, renewal date and any screenshots of the plan terms or renewal notices.
What to keep after cancelling
- Confirmation of cancellation (screenshot or email) and any reference number from support.
- Records of refunds or charges appearing on your bank/card statements.
Common mistakes
Wrong cancellation channel
Example: trying to cancel an App Store or Google Play purchase from your Adobe account. Purchases through those stores must be managed in the store’s subscription settings.
This is a frequent cause of cancelled‑but‑still‑billed complaints.
Misunderstanding credits and refund windows
Example: assuming on‑demand credits are refundable; credit packs bought via web are generally non‑refundable and may expire after 12 months.
Also note the common 14‑day refund window for web subscriptions - missing it usually removes entitlement to a full refund.
Comparative recap
At a glance
The table below compares cancellation and refund responsibility by purchase channel so you can choose the right route for cancelling and requesting refunds.
Use the channel where the subscription was purchased to avoid delays.
Comparison table
| Channel | How to cancel | Refund window | Notes |
|---|---|---|---|
| Web (Adobe.com) | Cancel via Adobe Account page or contact Adobe Customer Support. | Full refund if cancelled within 14 days of initial purchase; after 14 days generally non‑refundable. | Annual (paid monthly) plans may incur a 50% early termination fee after refund window. |
| Apple App Store | Cancel in iOS App Store subscription settings (Apple handles cancellations and refunds). | Refunds subject to Apple’s policies; Adobe cannot directly cancel or refund App Store purchases. | Contact Apple Support for store refunds; check your App Store purchase history for details. |
| Google Play Store | Cancel in Google Play Store app subscriptions; request refund via Google Play first. | Google Play offers a short refund window (typically ~48 hours) for immediate refund requests; beyond that contact Google. | If Google cannot help, contact Adobe with proof of purchase - but primary action is via Google Play. |
After cancelling
Immediate steps
- Save the cancellation confirmation email or screenshot and record any reference number from support.
- Monitor your bank or card statement for any subsequent charges and request a charge reversal from the bank if you believe billing is incorrect.
Useful links
- Adobe subscription and cancellation terms: https://www.adobe.com/in_hi/legal/subscription-terms.html
- Adobe general subscription cancellation rules and support info: https://helpx.adobe.com/in/manage-account/using/creative-cloud-subscription-terms.html
Address
Registered office
Level 2, Elegance Building, Campus 217, Mathura Road, Jasola District Complex, Jasola, New Delhi, Delhi 110025, India
Notes about contacting Adobe India
Adobe Stock subscriptions are primarily managed online through your Adobe account; use the account pages and support links above for cancellation and billing help.
If you need formal correspondence, include your Adobe ID, order details and a clear request when contacting support or consumer forums.