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Cancellation Alltrails: Easy Method
What is AllTrails
Overview
AllTrails is a subscription-based app and website that helps users discover hiking, walking and outdoor routes, view maps, and access user reviews and trail data.
The service offers free basic features and paid tiers that add offline maps, route creation and advanced navigation tools.
How people use it in India
Users in India commonly use AllTrails to find local trails, download maps for offline use, and track hikes on mobile devices.
Subscriptions can be purchased via the AllTrails website, Apple App Store, or Google Play Store depending on the device and payment preference.
How to cancel AllTrails
Cancel via web (AllTrails.com)
- Log into your AllTrails account on AllTrails.com.
- Go to Settings → Manage subscription.
- Choose Cancel auto‑renew to stop future charges; access continues until the end of the billing period.
- For official instructions see the support article: How to turn off auto‑renew.
Cancel via iOS (Apple App Store)
- Open iPhone Settings and tap your Apple ID at the top.
- Select Subscriptions, choose AllTrails, then tap Cancel subscription.
- Apple manages the billing for in‑app purchases; use Apple’s subscription controls to cancel.
Cancel via Android (Google Play)
- Open the Google Play Store app and tap Profile → Payments & subscriptions → Subscriptions.
- Select AllTrails and choose Cancel subscription.
- Google Play manages billing for in‑app purchases on Android devices.
Notes and common issues
- Some users report difficulty cancelling free trials via the mobile app and find desktop/web access required; see user reports: reddit: unable to cancel free trial via app.
- If you cannot cancel, check which platform charged you (AllTrails web vs Apple vs Google) before contacting support.
What happens when you cancel
Access after cancellation
If you cancel auto‑renew, your paid access typically remains active until the end of the current billing period.
You will lose paid features after the billing period ends but your account and saved data remain available on the free tier.
Renewals and billing
Auto‑renewal stops future charges; cancelling does not usually issue an immediate refund unless it meets refund criteria.
If you were billed through Apple or Google Play, billing and renewal disputes must be handled through those platforms.
Will I get a refund?
AllTrails.com (web) refund policy
AllTrails states a 30‑day money‑back guarantee for purchases made on AllTrails.com; you should email support within 30 days of the initial order to request a refund.
Subscription renewals made via the web may be eligible for a refund if requested within 30 days of the renewal date.
App store purchases and exceptions
- Purchases made through Apple App Store or Google Play must be refunded through Apple or Google; AllTrails cannot process those refunds directly.
- App store platforms have their own refund policies and may decline refunds even if requested.
AllTrails plans and pricing
Pricing summary
The following prices reflect in‑app annual subscription rates in India as listed in early 2026.
Prices may change; check the app store or your purchase receipt for the exact amount charged.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| AllTrails+ | ₹999 | Annual | Offline maps, wrong‑turn alerts, 3D previews, real‑time trail conditions, live‑share, ad‑free |
| AllTrails Peak | ₹2,199 | Annual | All Plus features plus custom route creation, community heatmaps, outdoor lens, on‑trail planning |
Your consumer rights in India
Refund and cooling‑off context
AllTrails’ published policy references a 30‑day refund window for web purchases rather than a statutory 14‑day cooling‑off period.
India does not have a universally applied EU‑style 14‑day digital services withdrawal in AllTrails’ stated terms, so refunds depend on the provider/platform policy.
Platform differences
- Web purchases: refund requests should be sent to AllTrails support within 30 days (per their stated policy).
- Apple/Google purchases: refunds are controlled by those platforms and follow their policies, not AllTrails’ web policy.
Customer experiences
Positive feedback
Many users praise AllTrails for helpful filters, route information, elevation summaries and clear trail directions.
Some reviewers specifically highlight local trail discovery and useful navigation notifications.
Negative feedback
Several users report difficulty cancelling subscriptions, delays or refusals of refunds, and charges after cancellation.
Other complaints include app glitches, feature changes linked to price/tier adjustments, and dissatisfaction with customer service; see user reviews: Trustpilot reviews.
Documentation checklist
What to gather before contacting support
- Account email address and username used with AllTrails.
- Order ID or receipt showing the purchase or renewal date.
- Payment method and the platform charged (AllTrails web, Apple App Store, or Google Play).
- Screenshots of subscription status, billing statements, and any cancellation attempts.
How to present your case
- State dates clearly (purchase date, renewal date, cancellation attempt date).
- Attach receipts and screenshots when emailing support to speed resolution.
Common mistakes
Canceling in the wrong place
Users often try to cancel inside the AllTrails app when the charge was made by Apple or Google, which prevents cancellation and refunds.
Always confirm whether your subscription was purchased through AllTrails.com, the Apple App Store, or Google Play before proceeding.
Assuming immediate refunds or loss of access
Some expect an instant refund or immediate loss of access after cancellation; typically access continues until the billing period ends and refunds follow platform/provider rules.
Not saving order IDs or screenshots can delay support responses and slow refund or cancellation processing.
Comparative recap
Quick comparison
The table below summarizes where to cancel, who handles refunds, and post‑cancellation access for each purchase method.
| Action | Web (AllTrails.com) | iOS (Apple App Store) | Android (Google Play) |
|---|---|---|---|
| Where to cancel | AllTrails account Settings → Manage subscription | iPhone Settings → Apple ID → Subscriptions | Play Store → Profile → Payments & subscriptions → Subscriptions |
| Who handles refunds | AllTrails support (30‑day web refund window) | Apple (request via Apple support/subscriptions) | Google Play (request via Google Play support) |
| Access after cancel | Access until end of current billing period | Access until end of current billing period | Access until end of current billing period |
After cancelling
Follow‑up steps
- Keep confirmation of cancellation and check your next bank/card statement to ensure no further charges.
- If charged incorrectly, contact the platform that processed the payment (AllTrails support for web; Apple or Google for in‑app purchases).
Helpful links and support
- How to turn off auto‑renew (AllTrails support): support.alltrails.com
- User reports and experiences (discussion): reddit discussion
- Customer reviews and ratings: Trustpilot
- To contact AllTrails support by email, include your account details and receipts when you write to [email protected].
Address
Company headquarters
AllTrails, Inc.
530 Bush Street, 9th Floor, San Francisco, California 94108, United States
Notes about local presence
AllTrails does not have a physical office in India; support and billing are handled remotely via the channels described above.
For purchases through app stores, Apple or Google maintain local billing relationships for those transactions.
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Written by Aanya Joshi
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.
FAQ
To cancel your AllTrails subscription via the website, log into your account at AllTrails.com, go to Settings, then Manage subscription, and choose Cancel auto-renew. Ensure to keep proof of cancellation.
After canceling your AllTrails subscription, you will retain access to your paid features until the end of the current billing period, after which your account will revert to the free tier.
If you cancel your AllTrails subscription purchased via the website, you may be eligible for a refund within 30 days of the initial order. For purchases through the app stores, refunds must be requested through Apple or Google.
Yes, to cancel your AllTrails subscription through the Apple App Store, open your iPhone Settings, tap your Apple ID, select Subscriptions, choose AllTrails, and then tap Cancel subscription. Remember to keep proof of your cancellation.
If you face difficulties canceling your AllTrails subscription, check which platform charged you (AllTrails web, Apple, or Google) and contact their support for assistance. Always keep proof of your cancellation request.