Cancellation Altium: Easy Method

What is Altium

Overview

Altium is a subscription-based software platform for PCB (printed circuit board) design and collaboration used by electronics engineers and teams.

It offers tools for schematic capture, board layout, BOM generation and cloud-based collaboration under subscription and training products.

How Altium is delivered

Altium is provided as both web/cloud subscriptions (Altium 365 / Altium Designer subscriptions) and through platform stores (Apple App Store, Google Play) for mobile or companion services.

Training (OnDemand) and licences may be sold directly via Altium’s site or via authorised resellers and platform stores.

How to cancel Altium

Cancel a web (direct) subscription

• Write a cancellation notice to Altium in writing; there is no in-app cancel button for web purchases.
• Cease use of the services after sending notice and settle any outstanding balances per the Terms of Service.
• For official terms see Altium Terms of Service.

Cancel App Store or Google Play subscriptions

• If purchased on iOS, cancel via iOS Settings: Apple ID → Subscriptions → select Altium → Cancel Subscription (Altium does not cancel App Store subscriptions directly).
• If purchased on Android, cancel via Google Play: Profile → Payments & Subscriptions → Subscriptions → select Altium → Cancel Subscription.
• See a step-by-step summary at how to cancel Altium (App Store / Google Play).

What happens when you cancel

Access and renewals

Cancelling a web subscription requires written notice and settlement; renewals occur automatically unless you notify Altium in writing at least 30 days before the service period ends.

App Store and Google Play cancellations stop future billing through that platform but must be done through Apple/Google settings.

Data and retention

After termination of a direct/web account you may request your data up to the termination date; Altium will provide data within 90 days, after which it is not obliged to retain it.

Keep copies of critical project files and exported BOMs before cancelling to avoid data loss after the retention window.

Will I get a refund?

Web (direct) refund policy

Altium’s General Terms of Service state that fees are non-refundable, including unused or mid-period cancellations.

For the official clause see Altium Terms of Service.

Exceptions and platform purchases

• Training (OnDemand): refunds may be requested within 30 days of purchase but become non-refundable once the course is started; processing can take up to 60 business days. See Altium training refunds.
• App Store / Google Play purchases: refunds must be requested via Apple or Google and are subject to their respective policies; cancelling does not guarantee a refund.

Altium plans and pricing

Quick summary

Pricing shown below is an approximate INR conversion where available; exact INR prices are not always published on Altium’s India site.

Contact Altium India or an authorised reseller for precise, current INR pricing and tax details.

Pricing table

Your consumer rights in India

Basic consumer protections

Under Indian consumer protection laws, users have rights when services are deficient, inaccessible, or not delivered as promised, even if the provider’s terms state “no refunds”.

If you paid but never received access, or service/support was inadequate, you may pursue remedies under consumer protection laws.

Practical steps and escalation

• Collect all purchase receipts, order IDs and communication records before filing any complaint.
• If Altium or app-platform support does not resolve the dispute, you can file complaints with the National Consumer Helpline or the District Consumer Forum in India.

Customer experiences

Positive feedback

Many Indian users praise Altium 365 for powerful features, cloud collaboration, automatic BOM generation and an intuitive interface.

For aggregated positive reviews see Altium’s Capterra listing: Altium 365 on Capterra India.

Negative feedback

Some users report issues with customer support responsiveness and billing disputes when access was delayed after payment.

Trustpilot includes customer complaints about support and billing; view these at Altium on Trustpilot.

Documentation checklist

Required documents to prepare

• Order confirmation / purchase receipt with order ID and date.
• Email address or account ID used for the Altium account.
• Proof of payment (bank/credit card statement or transaction ID).
• Any correspondence with Altium support (emails, tickets, chat logs).

Platform-specific items

• For App Store purchases: Apple order ID and Apple refund request history.
• For Google Play purchases: Google Play order ID and payment record.
• For training refunds: course start date and any evidence of course access or progress.

Common mistakes

Failing to notify in writing

Many users assume clicking “sign out” or emailing support informally cancels a web subscription; Altium requires written notification and settlement as per the Terms.

Always send a dated written cancellation and keep proof of delivery.

Mistaking cancellation for a refund

Cancelling does not automatically trigger a refund, especially for web subscriptions where fees are non-refundable per Altium’s Terms.

For platform purchases, cancelling via App Store/Google Play stops future billing but refunds must be requested through those platforms.

Comparative recap

Comparison summary

After cancelling

Immediate next steps

Export and back up all project files, BOMs and credentials before your data retention window ends.

Request your data from Altium within 90 days of termination to ensure retrieval.

Useful links and escalation

• Altium Terms of Service: https://www.altium.com/terms-2023
• Altium training cancellation/refunds: https://www.altium.com/training/cancellation-refunds
• App Store / Google Play cancellation guidance: how to cancel Altium (App Store / Google Play)
• Customer review summaries: Capterra India, Trustpilot

Address

Official mailing address for notices

Unit No. 704‑A, World Trade Centre Bengaluru, Brigade Gateway Complex, Dr. Rajkumar Road, Malleswaram West, Bengaluru, Karnataka 560055, India.

How to use the address

Send written cancellation notices and any certified correspondence to the above legal address; keep copies and proof of delivery for your records.

If you are pursuing a consumer complaint, include the same documentation and delivery proof when filing with consumer authorities.