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I hereby notify you of my decision to terminate the contract relating to the Avg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Avg: Easy Method
What is Avg
Overview
Avg (AVG) is a subscription-based security suite that provides antivirus, anti-malware, firewall, and privacy tools for PCs, Macs and mobile devices.
It is offered directly by AVG/Gen Digital and through app stores and third‑party resellers, with annual and device-based plans.
Who it is for
AVG is intended for individuals and small households wanting continuous protection from malware and phishing across multiple devices.
Plans vary by device count and added features such as VPN, cleaner tools and advanced online protection.
How to cancel Avg
Online via AVG website or My Account
- Go to AVG MyAccount and log in with the email used to purchase the subscription.
- Open "My Products" or "My subscriptions", find the active subscription, click "Cancel Subscription" and confirm.
- See AVG’s official unsubscribe steps: AVG unsubscribe FAQ.
Cancel via email or mobile store
- If you received an auto‑renewal notification email, use the "cancel" link in that email and confirm via the follow‑up link.
- For Android, open Google Play → Profile → Payments & subscriptions → Subscriptions → select AVG → Cancel subscription and confirm.
- For iOS, open the App Store → Profile → Subscriptions → select AVG → Cancel Subscription (or "Cancel Free Trial") and confirm.
- Google Play and App Store cancellations must be processed through those stores - AVG support pages outline scenarios: AVG unsubscribe FAQ.
What happens when you cancel
Access and features
After cancellation you typically keep access to paid features until the end of the current paid period.
Once the subscription period ends your product will revert to a free/basic mode or lose premium features, depending on the product.
Billing and renewal
Cancellation stops future auto‑renewals; it does not always trigger an immediate refund - refunds depend on purchase method and timing.
If you cancel through Google Play or App Store, billing is handled by that store and their policies apply to refunds and renewals.
Will I get a refund?
AVG refund policy (30‑day guarantee)
AVG offers a 30‑day money‑back guarantee for subscriptions purchased via its website, inside another AVG product on PC/Mac, or via Google Play when requested within 30 days of purchase.
Details and instructions are available on AVG’s billing FAQ: AVG sales & billing FAQ.
Exceptions and timelines
- App Store (iOS) purchases: the 30‑day AVG guarantee does not apply; refunds must be requested via Apple’s refund system.
- Refund timelines: credit/debit card or PayPal refunds can take up to 7 business days; other payment methods up to 14 business days.
- Refunds are generally not granted if more than 30 days have passed since purchase, or for purchases from physical retailers or third‑party resellers.
- Other restrictions: no refunds for physical media, fully performed services, repeat purchases within 6 months, or where terms were violated.
Avg plans and pricing
Current offers (India)
| Plan | Price | Period | Features |
|---|---|---|---|
| AVG Internet Security (first year) | ₹1,268 | Annual | Up to 10 devices, email/phishing/password protection, firewall |
| AVG Ultimate (first year) | ₹2,999 | Annual | Includes VPN, PC cleaner, all Internet Security features, up to 10 devices |
| AVG AntiVirus - 1 User 1 Year (key reseller) | ₹249 | Annual | Basic antivirus protection (PC) |
| AVG Antivirus - 1 User 1 Year Renewal (key reseller) | ₹235 | Annual | Renewal basic antivirus protection (PC) |
| AVG Ultimate Security for Mobile - 1 Device 1 Year | ₹313 | Annual | Antivirus Pro + VPN + Cleaner Pro for Android |
Notes on pricing
Prices reflect offers or key reseller rates in India for 2024 - 2025 and may vary by promotion or reseller.
Official subscription rates and differences for renewals or first‑year promotions may be shown on AVG’s Indian site or reseller pages.
Your consumer rights in India
Key protections under law
Under Indian consumer protection law (Consumer Protection Act, 2019) consumers have rights against unfair trade practices, misleading auto‑renewals and opaque refund policies.
Unapproved recurring charges, hidden terms, or refusal to honour published refund policies may constitute unfair practice or deficiency in service.
How to escalate if needed
If you were charged without consent or refund is denied, you can raise a complaint with local consumer forums or the National Consumer Helpline.
Keep records (purchase confirmation, cancellation attempts, emails) to support complaints or dispute a charge with your bank or payment provider.
Customer experiences
Positive feedback
Many users report AVG is effective at malware detection, easy to use, and has low system impact in daily use.
Positive reviews and sentiment can be found on review platforms such as Trustpilot: AVG on Trustpilot.
Common complaints
Negative reports often mention intrusive upgrade pop‑ups, aggressive upselling, and difficulties obtaining refunds or cancelling through some channels.
Sitejabber and other review sites contain user reports of unauthorized charges and support issues: AVG on Sitejabber.
Documentation checklist
What to have ready
- Order confirmation or purchase receipt (email or order ID).
- Account email and subscription ID (from AVG MyAccount or store receipt).
- Payment method details and transaction date.
When contacting support or store
- Show cancellation confirmation emails or screenshots of cancellation steps you took.
- Record dates and names if you spoke to support; keep copies of chat transcripts or ticket numbers.
Common mistakes
Not cancelling in the right place
A common error is cancelling in the AVG app but not cancelling the subscription in Google Play or App Store when the purchase was made through those stores.
Always cancel in the same channel where you were billed (AVG account, Google Play, or App Store).
Assuming cancellation equals refund
Many users assume cancelling automatically generates a refund. Cancellation stops future billing but refunds follow different rules and windows.
Check the 30‑day guarantee rules and whether your purchase channel (e.g., App Store) has its own refund process.
Comparative recap
Summary table
| Comparison | AVG | Notes |
|---|---|---|
| Primary cancellation channel | AVG MyAccount or the purchase store (Google Play / App Store) | Cancel where you were billed to stop auto‑renewals |
| Refund window | 30 days for web and Google Play purchases | App Store refunds handled by Apple; other restrictions apply |
| Refund timelines | 7 business days (card/PayPal); up to 14 days (other) | Timing depends on bank/payment processor |
| Common support issue | Upsell pop‑ups and disputed charges | Keep records and follow official cancellation links |
Quick decision guide
If you bought from AVG website: cancel in MyAccount and request refund within 30 days via AVG billing FAQ.
If you bought via Google Play: cancel in Google Play and request refund via Play if eligible; if via App Store request refund through Apple.
After cancelling
Confirmations to expect
Expect an email confirmation of cancellation; keep it until you confirm no further charges are made.
Watch your payment method statements for any unexpected charges and raise disputes promptly if needed.
Helpful links
Address
Corporate address
AVG / Gen Digital corporate address (listed): 2625 Broadway Street, Redwood City, County of San Mateo, CA 94063, US.
Notes
This is a corporate address used in public records; for support and billing, use the AVG support pages linked above.