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Cancel BONSAI
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Bonsai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bonsai: Easy Method
What is Bonsai
Overview
Bonsai is a subscription-based SaaS platform built for freelancers and small businesses. It provides tools for proposals, contracts, invoices, time tracking and basic CRM features.
Who uses it
Typical users are independent contractors, freelancers and small teams who need templates, billing and time-keeping in one place.
How to cancel Bonsai
Cancel via the Bonsai website (web subscriptions)
- Sign in to your Bonsai account and go to Account / Settings / Billing.
- Choose the option to cancel - cancellation takes effect at the end of the current paid term.
- For details on web cancellation, see Bonsai's terms: Terms of Service.
Cancel via Apple App Store or Google Play Store
- If you subscribed through Apple, cancel in your device’s subscription settings; Bonsai cannot cancel App Store subscriptions for you.
- If you subscribed through Google Play, cancel via your Google Play subscriptions in the Play Store app.
- Refer to the Bonsai terms for platform-purchase guidance: Terms of Service.
Cancel + refund within 24 hours (web)
- On the web, after a recent charge you may see a "Cancel and Refund" option to reverse the latest payment within 24 hours.
- Check Billing in your account to see if that option is available: Pausing or cancelling.
What happens when you cancel
Access and service period
When you cancel a paid web subscription, your subscription remains active until the end of the current paid term. You keep access for the remainder of that period.
Renewal and future billing
Automatic renewal stops at cancellation. You will not be charged for subsequent billing cycles after the cancellation takes effect.
Data and exports
Your account data typically remains available according to Bonsai’s policies, but you should export invoices, contracts and time logs before losing access.
Will I get a refund?
Web subscriptions - trial and refund window
Bonsai offers a 7-day free trial to new users; no charge during that period for eligible signups.
For web-paid subscriptions, Bonsai has a 14-day full refund policy if you request within 14 days of the charge. See details here: Refund policy.
After the refund window
- After 14 days, Bonsai generally does not issue refunds but you can still cancel to avoid future charges.
- Exceptions (fraud, billing errors) may require support review and documentation.
App store purchases
If you paid through Apple or Google, refunds are governed by Apple’s or Google’s refund processes and policies. Bonsai refers you to those platforms for refund requests.
Bonsai plans and pricing
Notes on pricing
Official published pricing on Bonsai is in USD. No official INR list price is published on the verified sources.
Anecdotal reports from Indian users indicate an approximate INR monthly price for the Basic plan; confirm in-app or with support for exact charges.
| Plan | Price (approx.) | Period | Features | Notes |
|---|---|---|---|---|
| Basic | ≈ ₹390/month | Monthly | Time tracking, tasks, CRM (based on USD Basic features) | Reported by an Indian user; official pricing is in USD. See Terms. |
Your consumer rights in India
Cooling-off and refunds
Bonsai’s 14-day web refund window functions similarly to a cooling‑off period and may be used by Indian consumers within that timeframe.
Applicable Indian law
Under the Consumer Protection Act, 2019 and related rules, digital services sold to Indian consumers should honour remedy rights. No India-specific clause for Bonsai was found in the verified sources.
App store purchases and platform rules
Subscriptions made through Apple or Google are subject to the platforms’ refund and dispute procedures, which are separate from Bonsai’s web policy.
Customer experiences
Positive feedback
Some users praise Bonsai for multi-currency invoices, contracts, time tracking and responsive customer support.
Example: Preeti Gupta (India) and another reviewer highlighted fast, helpful support and reliable features (Trustpilot).
Negative feedback
Other users reported issues including unauthorized charges, held funds, slow or unclear support responses, and difficulty exporting older invoices.
Examples include concerns about held payments and delayed processing reported on review sites.
Documentation checklist
Essential items to gather
- Account email and username used to subscribe.
- Subscription confirmation or invoice showing charge date and amount.
- Payment method details (last 4 digits, transaction ID).
- Screenshots of billing page, subscription status and any error messages.
Support and dispute evidence
- Record of communications with Bonsai support (dates and message copies).
- App store purchase receipts if subscribed via Apple/Google.
- Any contract or agreement IDs tied to your subscription.
Common mistakes
Cancelling in the wrong place
A common error is trying to cancel an App Store or Google Play subscription from Bonsai’s website. App-store subscriptions must be cancelled from the device’s subscription settings.
Missing the refund window
Waiting beyond 14 days and expecting a refund is another frequent mistake. Make refund requests as soon as possible within the 14‑day window for web charges.
Not exporting data
Users sometimes forget to export invoices, contracts and time logs before cancellation. Export important files beforehand to avoid data loss or access issues.
Comparative recap
Quick comparison - cancellation
| Method | Cancel where | Refund possible? | Timing / Notes |
|---|---|---|---|
| Website subscription | Bonsai account Settings → Billing | Yes (within 14 days); possible 24‑hour "Cancel and Refund" for recent charge | Cancellation effective at end of paid term. See Refund policy. |
| Apple App Store | Device subscription settings (Apple) | Apple decides refunds | Bonsai cannot cancel App Store subs for you. See Terms. |
| Google Play | Google Play Store subscriptions | Google decides refunds | Cancel in Play Store app. Bonsai refers to Google for refunds. |
After cancelling
Export and backup
- Export invoices, contracts and time entries immediately after cancelling.
- Save copies of any confirmation emails or cancellation screenshots.
Contacting support and next steps
- For billing or refund questions about web subscriptions, consult Bonsai’s help pages: Refund policy.
- For cancellation guidance see: Pausing or cancelling.
- If you used Apple or Google, request refunds or dispute charges through their support channels per the Terms of Service: Terms.
Address
Corporate / contact address (found in pipeline context)
204 Pal House, 87 Nehru Place, New Delhi, Delhi 110019, India.
Notes on physical contact
No specific postal address for cancellation requests in India was found in the verified Bonsai help pages or Terms of Service. Use the account billing settings or the help articles linked above for cancellation and refund actions.