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Cancellation Burner: Simple Process
What is Burner
Overview
Burner is a subscription-based app that provides temporary secondary phone numbers for calls, texts and media to protect your privacy.
It is used for short-term transactions, online selling, dating or any situation where you prefer not to share your primary number.
How it works
Burner issues auto-renewing lines that operate inside the app and use platform billing (App Store/Google Play) or direct web payments.
Features include call/text handling, picture messaging and optional verified-number add-ons depending on the plan.
How to cancel Burner
iOS (App Store)
- Open Settings or the App Store on your iPhone and go to Subscriptions (iTunes/App Store subscriptions).
- Locate the Burner subscription and choose Cancel Subscription; Burner cannot cancel App Store subscriptions on your behalf.
- See Burner’s cancellation guidance: How do I cancel my subscription?
Android (Google Play)
- Open the Google Play Store app and go to Payments & subscriptions → Subscriptions, then select Burner and cancel there.
- If you have billing issues, email [email protected] with your Google Play receipt (include the GPA order number, date/time, item, price and renewal date).
- Burner’s support article covers platform-specific steps: How do I cancel my subscription?
Web (Burner website)
- Log in at app.burnerapp.com with your primary phone number.
- Go to Subscription Details and click the cancellation link mid-page to stop auto-renewal.
- If the cancellation link isn't visible, email [email protected] for help; see the official guide: How do I cancel my subscription?
What happens when you cancel
Access to your Burner number
After cancelling, your active subscription typically remains usable until the end of the paid period.
Once the subscription expires, the burner line may be reclaimed and you could lose access to calls and messages on that number.
Billing and renewals
Cancellation stops auto-renewal; you are usually not charged again after the current period ends.
Platform purchases (App Store/Google Play) are managed by Apple/Google; Burner cannot directly stop or refund those charges.
Data and account status
Messages and call logs associated with a cancelled number may be removed when a number expires or is reclaimed.
If you plan to retain records, export or screenshot necessary conversations before the subscription ends.
Will I get a refund?
Refunds for App Store purchases (iOS)
Burner cannot issue refunds for subscriptions purchased via the App Store.
To request a refund for an iOS purchase you must contact Apple/Apple Support directly. See Burner’s refund notes: Refunds
Refunds for Google Play purchases (Android)
For Google Play purchases you can email Burner support with your Google Play receipt (GPA order number) and request a refund.
Burner will review Android refund requests and may assist; include full receipt details when contacting support: Refunds
Web purchases and free trials
Web purchases: email [email protected] with your main cell number and purchase details; refunds are discretionary and handled case-by-case.
Free trial: new accounts get a 3-day trial when purchased through the app. Android users may cancel and request a full refund within 3 days as described here: Free subscription trial
Limitations and statutory periods
- Burner’s policy pages do not reference a statutory 14-day automatic refund window; refunds follow platform rules and Burner’s internal discretion.
- If a service is misrepresented or non-functioning, Indian consumer rights may provide remedies (see the Your consumer rights section below).
Burner plans and pricing
Overview
Exact INR prices are not publicly listed in-app-store independent pages. Below are estimated ranges based on typical App Store/Google Play pricing and USD→INR conversion.
Check the Burner app or the store billing page in India for the precise charge applied to your account.
Plans
| Plan | Price (approx INR) | Period | Features |
|---|---|---|---|
| Standard Subscription - Monthly | approx ₹580 - ₹700 | Monthly | Unlimited calls/texts/pics, auto-renewing line |
| Standard Subscription - Yearly | approx ₹4,000 - ₹4,800 | Annual | Unlimited calls/texts/pics, auto-renewing line |
| Verified Number - Monthly | approx ₹830 - ₹1,000 | Monthly | Verified number add-on |
| Verified Number - Yearly | approx ₹5,000 - ₹6,000 | Annual | Verified number add-on |
Notes
These are estimates; actual billing depends on the App Store or Google Play listing shown at purchase time in India.
For precise amounts, view your subscription inside the Burner app or the store purchase receipt in Google Play / Apple App Store.
Your consumer rights in India
Key legal protections
Under Indian consumer law, clear return and refund policies for digital services can be binding if previously communicated to the consumer.
Consumers are entitled to remedies when a service is misrepresented, not delivered or non-functioning.
How to escalate a refund dispute
- First raise the issue with Burner support ([email protected]) and supply receipts and evidence.
- If unresolved, escalate to regional consumer forums (District/State/National) or the Central Consumer Protection Authority as appropriate.
Practical tips
Keep receipts, screenshots, dates and any correspondence as evidence to support a refund or complaint in a consumer forum.
Platform charges (Apple/Google) may require contacting the platform as part of the dispute process.
Customer experiences
Positive feedback
- Some users praise Burner’s user-friendly interface and privacy-focused concept for temporary secondary numbers.
- Many appreciate the convenience of protecting their primary number for short-term uses.
Negative feedback
- There are multiple reports of users experiencing difficulty cancelling subscriptions or being charged after cancellation.
- Other complaints include unreliable call/text functionality, unresponsive support and refusal of refunds for non-working numbers.
- For general user reviews see: Burner on Trustpilot.
Documentation checklist
What to gather before contacting support
- Primary phone number used with Burner and account email (if any).
- Purchase receipt: App Store receipt or Google Play receipt (include GPA order number).
- Web purchase confirmation (order ID, date/time, payment method).
Supporting evidence
- Screenshots of subscription pages, billing entries and any error messages in the app.
- Copies of email or in-app support messages and timestamps of attempted cancellations.
Common mistakes
Cancelling in the wrong place
Users often try to cancel a store-billed subscription inside the Burner app instead of the App Store or Google Play.
Remember: platform-billed subscriptions must be cancelled via Apple or Google account subscription settings.
Missing proof or late contact
Failing to save receipts (GPA order number or App Store invoice) makes refund requests harder to prove and resolve.
Contact support promptly and include all purchase details to avoid delays or denials due to missing information.
Comparative recap
Quick comparison table
| Feature | iOS (App Store) | Android (Google Play) | Web (Burner site) |
|---|---|---|---|
| Where to cancel | App Store subscriptions | Google Play subscriptions | app.burnerapp.com → Subscription Details |
| Who issues refunds | Apple handles refunds; Burner cannot refund | Burner can review Android refund requests with Google Play receipt | Burner handles web refunds case-by-case |
| Recommended first step | Cancel in App Store and contact Apple for refunds | Cancel in Google Play and email support with receipt | Cancel via web dashboard or email [email protected] |
Recommendation
Always cancel in the platform that charged you and retain the purchase receipt for any refund request.
If platform routes do not resolve the issue, escalate to Burner support with full documentation.
After cancelling
Check billing and access
Confirm that auto-renewal is turned off in the App Store or Google Play subscription settings.
Monitor your bank/UPI/credit card statements for any unexpected charges after cancellation.
Contact points and resources
- Burner cancellation & subscription help: How do I cancel my subscription?
- Burner refund policies and instructions: Refunds
- Free trial information: Free subscription trial
Address
Physical office (India)
Plot No. I-208, GIDC-2, Dediyasan, Mehsana, Gujarat 384002, India
This is the official physical office address referenced for Burner India.
Support contact
For subscription, refund or account help email: [email protected].
Include your primary phone number, purchase receipt and a brief description of the issue when you write.
Similar cancellation services
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Written by Pari Menon
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Burner subscription on iOS, open the App Store, go to Subscriptions, find Burner, and select Cancel Subscription. You can also contact Apple for further assistance.
After cancelling, your Burner number remains active until the end of the current billing period. Once it expires, you may lose access to calls and messages on that number.
Refunds depend on the platform: for iOS purchases, contact Apple directly as Burner cannot issue refunds. For Android, email Burner support with your Google Play receipt to request a refund.
Log in at app.burnerapp.com, navigate to Subscription Details, and click the cancellation link. If you need help, email [email protected].
Yes, after cancellation, you will lose access to features like unlimited calls, texts, and media associated with your Burner number once the subscription expires.