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I hereby notify you of my decision to terminate the contract relating to the Capcut service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Capcut: Easy Method
What is CapCut
Overview
CapCut is a video editing application and service from Bytedance that provides tools for creating and editing short and long-form videos on mobile and desktop.
Key uses
It offers filters, effects, audio, and export options for social media creators and casual editors seeking an easy-to-use editor.
How to cancel CapCut
Cancel on iOS (App Store)
- Open iPhone Settings → tap your Apple ID at the top → Subscriptions → select CapCut → Cancel Subscription.
- Cancellation takes effect at the end of the current billing period; CapCut cannot cancel subscriptions for you.
- See CapCut help for subscription and refund guidance: CapCut subscription help.
Cancel on Android (Google Play)
- Open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions → select CapCut → Cancel subscription.
- Post-cancellation processing and any refunds may take several working days to appear on your statement.
- Refer to CapCut’s help pages for guidance: CapCut subscription help.
Cancel on Web / PC
- Sign in to CapCut’s website or desktop portal and look for Payment Management or Subscription section to cancel.
- If no direct cancel option is visible, contact CapCut support or the payment gateway used for the purchase.
- CapCut’s refund and payment guidance: How to get a refund.
What happens when you cancel
Access after cancellation
After cancellation, your paid subscription typically remains active until the end of the current billing period.
Once the billing period ends, your account will revert to CapCut’s Free Services and paid features will be removed.
Data and account status
Your projects and account data usually remain available on your account subject to CapCut’s storage and retention policies.
Exported files you saved locally are unaffected; always back up important projects before cancelling.
Will I get a refund?
CapCut refund policy (general)
- CapCut allows a full refund within 14 calendar days of subscribing only if you have not used any Premium services at all.
- Refunds are normally returned to the original payment method; if not, contact CapCut support for alternative arrangements.
- See CapCut’s refund guidance: CapCut refund help.
Platform-specific refund rules and exceptions
- App Store purchases: request refunds through Apple’s reporting system; CapCut cannot issue Apple refunds directly (CapCut subscription help).
- Google Play / Web purchases: request via Google Play refund portal or CapCut support; automatic refunds may be processed after appeal deadlines and can take about seven business days.
- Multiple user reports describe issues such as trial auto-renewals, duplicate charges, or refund denials - if your refund is declined, preserve documentation and escalate to support.
CapCut plans and pricing
Available pricing information
Official India-specific pricing is limited and some listings appear to be from unofficial vendors or regional workarounds.
Below are commonly reported price options and industry estimates; exercise caution with unofficial sellers.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| CapCut Pro - Monthly (Genzy Store, unofficial) | ₹299 per month | Monthly | Premium editing tools, no watermark, advanced effects, keyframe, color grading, cloud backup |
| CapCut Pro - Yearly (Genzy Store, unofficial) | ₹3,999 per year | Yearly | Same as monthly, long-term subscription (save more) |
| CapCut Pro - Review-based user pricing | ₹499/month or ₹2,999/year | Monthly / Yearly | Cloud syncing, premium filters/effects, 4K exports, commercial use |
| CapCut pricing converted (estimate) | ₹1,599/month or ₹14,999/year | Monthly / Yearly | Pro Plan for mobile/desktop/web as per global pricing estimate |
Important pricing notes
Official CapCut Pro may not be available in India through the App Store or Play Store without regional workarounds such as VPNs.
Many low-priced or “lifetime” listings are unofficial and possibly unauthorized; avoid offers that seem suspicious.
Your consumer rights in India
Legal protections and contacts
In India, users are protected under the Information Technology Act, 2000 and related consumer protection laws for digital services and grievances.
CapCut provides local grievance contacts; use them when raising service issues or refund disputes.
CapCut grievance contacts (India)
- Email CapCut support: capcut.support@bytedance.com
- Grievance Officer: Mr Anuj Bhatia via grievance.officer@capcut.com
- CapCut’s published grievance contact information is available here: Grievance & contact details.
Customer experiences
Positive feedback
Many users praise CapCut as a capable, easy-to-use editor for social media content and casual editing workflows.
Positive reviews note feature-rich tools and convenient export options for creators.
Negative feedback and common complaints
- Frequent complaints cite unexpected charges, difficulty cancelling, and lack of transparent billing (see user reviews).
- Reports also mention locked features behind paywalls, app instability, and slow or unhelpful customer support.
- Examples of customer complaints are documented on complaint and review sites: user complaint example and reviews.
Documentation checklist
Proof of purchase
- Subscription receipt or invoice showing order ID, date, and amount.
- Payment method details (card, Google/Apple account) and last four digits if available.
Supporting evidence
- Screenshots of subscription status inside App Store/Play Store or CapCut account page.
- Emails or in-app messages confirming purchase, renewal, or cancellation.
- Bank statement or card transaction entry showing the charge.
Common mistakes
Assuming the app will cancel your subscription
Many users expect CapCut support to cancel App Store or Play subscriptions for them; platform subscriptions must be cancelled via the store settings.
Always cancel directly in Apple ID or Google Play subscriptions to ensure the process is completed.
Missing platform differences and trial terms
Users sometimes cancel the app but not the subscription attached to their Apple/Google account; this leads to continued billing.
Also check trial terms carefully - free trials that are used or that auto-convert may limit refund eligibility.
Comparative recap
Platform summary
The table below compares cancellation steps, refund windows, and key notes for major platforms where CapCut subscriptions are purchased.
Quick reference
| Platform | How to cancel | Refund window | 期間 | Notes |
|---|---|---|---|---|
| iOS (App Store) | Settings → Apple ID → Subscriptions → CapCut | Refunds via Apple reporting system; CapCut cannot issue Apple refunds directly | Monthly / Yearly | Cancellation effective end of billing period; see CapCut subscription help. |
| Android (Google Play) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → CapCut | Request via Google Play refund portal; processing may take ~7 business days | Monthly / Yearly | Processing and refunds can take several working days; check Play Store for status. |
| Web / PC | Cancel in CapCut Payment Management or Subscription section; otherwise contact support | CapCut permits 14-day full refund if no Premium services used; otherwise case-by-case | Monthly / Yearly | If no web cancel option, contact CapCut support; see refund guidance. |
After cancelling
Immediate next steps
- Save confirmation receipts or screenshots showing the cancellation confirmation and the subscription end date.
- Monitor your bank/credit statement for any further charges over the next billing cycle.
Escalation and useful links
- If you need a refund or help, contact CapCut support: capcut.support@bytedance.com.
- If a local grievance is required, email the Grievance Officer at grievance.officer@capcut.com and see official contact details: Grievance & contact details.
- For subscription and refund procedures consult: CapCut subscription help and How to get a refund.
Address
Corporate address
CapCut (Bytedance Pte Ltd), 1 Raffles Quay, #26-10, South Tower, Singapore 048583.
Support emails
Primary support: capcut.support@bytedance.com
Grievance Officer: grievance.officer@capcut.com (Mr Anuj Bhatia)