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I hereby notify you of my decision to terminate the contract relating to the Captions Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Captions Ai: Easy Method
What is Captions Ai
Overview
Captions Ai is a subscription-based AI tool that generates captions and assists with video editing to improve accessibility and engagement.
The service is delivered as an app and web product with paid tiers that unlock additional features such as advanced AI editing and watermark-free exports.
Primary use cases
Typical users create subtitles, auto-generate captions in multiple languages, and export captioned videos for social platforms.
Captions Ai is offered as in-app subscriptions on the App Store and Google Play, and also as a direct web subscription.
How to cancel Captions Ai
Cancel via App Store (iOS)
- Open the App Store on your iPhone or iPad and go to your account > Subscriptions.
- Find the Captions subscription and choose Cancel Subscription.
- Do not rely on deleting the app; deleting the app does not cancel billing.
- Cancel at least 24 hours before renewal to avoid the next charge.
Cancel via Google Play (Android)
- Open the Google Play Store and tap your profile > Payments & subscriptions > Subscriptions.
- Select the Captions subscription and tap Cancel subscription.
- Uninstalling the app will not stop future charges.
- Cancel at least 24 hours before the renewal time to prevent auto-renewal.
Cancel via Web (direct subscription)
- Sign in on the Captions website and go to your profile's "Manage Subscriptions" section.
- Follow the cancel or turn off auto-renew option shown in your subscription settings.
- Cancellations made here take effect at the end of the current billing period if done in time.
- Keep a screenshot or confirmation for your records after canceling.
What happens when you cancel
Access after cancellation
After a successful cancellation you generally retain access to paid features until the end of your current billing period.
Your subscription does not end immediately unless specified in exceptional cases; the service remains available until expiry.
Billing and renewal
Cancellation prevents future auto-renewal but does not retroactively refund the current period.
For App Store and Google Play subscriptions, you must cancel at least 24 hours before the renewal to avoid being charged again.
Account data and content
Your account, projects, and uploaded media may remain tied to your account per the provider's data retention policy.
Export important files before the subscription ends if you need local copies of your work.
Will I get a refund?
No-refund policy
Captions follows a strict no-refund policy: payments are non-refundable except where required by applicable law or at the company's sole discretion.
Cancelling a subscription does not automatically create a refund entitlement; access continues until the paid period ends.
Exceptions & company discretion
- Captions may issue refunds, credits, or discounts at its discretion, but is not required to do so.
- If you believe an error or unauthorized charge occurred, contact support with evidence and request a review.
Timing and practical steps
If you need a refund, gather proof: receipts, transaction IDs, screenshots of charges, and correspondence with support.
Present these directly to the subscription channel (App Store / Google Play) or the Captions billing team depending on how you subscribed.
Captions Ai plans and pricing
How pricing is shown
Below are the India-specific in-app prices displayed in the iOS App Store as of early February 2026.
Prices listed are for information only and may change; check your App Store or subscription screen for the exact charge.
Plans table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Captions Pro - weekly (App Store) | ₹599 | monthly | Basic AI editing tools, captions in 100+ languages, watermark-free export |
| Captions Pro - monthly (App Store) | ₹969 | monthly | Basic AI editing tools, captions in 100+ languages, watermark-free export |
| Captions Pro - yearly (App Store) | ₹6,900 | annual | Basic AI editing tools, captions in 100+ languages, watermark-free export |
| Captions Max - monthly (App Store) | ₹2,499 | monthly | Full Max-tier generative AI features (AI actors, credits, advanced editing) |
Your consumer rights in India
Statutory protections
Indian consumer protection law provides rights against unfair trade practices and defective services; statutory refund windows (like some EU rules) are not automatically applied here.
Your local consumer rights may apply if services are misrepresented or charged incorrectly.
Cancellation timing and expectations
- For App Store & Google Play, cancel at least 24 hours before renewal to avoid another charge.
- Canceling stops future billing but normally does not produce refunds for unused time.
If you believe your rights were violated
Collect evidence (receipts, screenshots, correspondence) and contact the service provider first to request a remedy.
If unsatisfied, consider filing a complaint with local consumer dispute resolution bodies or forums available in India.
Customer experiences
Positive feedback
Some users report helpful email support and describe the app as promising for automated captioning and basic editing tasks.
There are a few high-rated reviews noting good caption quality for certain workflows.
Negative feedback
Many users report technical issues such as slow processing, crashes, failed exports, audio sync problems, and feature regressions after updates.
Some reviewers express dissatisfaction with support responsiveness and label their experiences as unreliable.
Where to read reviews
For real user feedback, see Captions.ai reviews on Trustpilot:
Captions.ai reviews on Trustpilot
Documentation checklist
What to collect before contacting support
- Subscription source (App Store, Google Play, or Web) and account email.
- Transaction IDs or Apple/Google receipt screenshots.
- Screenshots showing active subscription and cancel confirmation (if available).
- Exported files or project IDs you wish to retain.
How to present your case
- Provide clear timestamps and copies of receipts.
- State the exact issue and the remedy you seek (cancellation confirmation, refund request, or credit).
Common mistakes
Deleting the app thinking it cancels billing
Many users uninstall the app but forget to cancel via the App Store, Google Play, or web account, which results in continued charges.
Always cancel the subscription in the store or web profile; do not rely on uninstalling.
Missing the 24-hour cancellation window
Waiting until the renewal day is a frequent error; App Store and Google Play require cancellation at least 24 hours before renewal.
Set a calendar reminder ahead of the billing date to avoid accidental renewals.
Expecting an automatic refund
Assuming cancellation equals refund is a common misunderstanding; Captions' published policy states payments are non-refundable except as required by law or at company discretion.
Request a review and provide evidence if you think a refund is warranted, but do not assume it will be granted.
Comparative recap
Quick side-by-side
| Item | Captions Ai | Notes |
|---|---|---|
| How to cancel | Via App Store, Google Play, or Manage Subscriptions on the web | Follow the store-specific subscription management screens |
| Refunds | Payments generally non-refundable | Refunds only if required by law or at company discretion |
| Access after cancel | Access continues until end of paid period | Export work before expiry if needed |
| Required notice | Cancel ≥24 hours before renewal for store subscriptions | Set reminders to avoid auto-renewal |
After cancelling
What to check immediately
- Confirm cancellation via the subscription manager and save any confirmation screen or email.
- Download or export any projects or media before the subscription period ends.
If you were charged after cancelling
Gather transaction proof and contact the store (App Store / Google Play) first for billing disputes.
If you subscribed on the web, contact Captions billing/support with receipts and a clear timeline.
Further reading and reviews
For real-world user reports and experiences, you can view reviews here:
Captions.ai reviews on Trustpilot
Address
Company address
Captions (Mirage) - 169 Madison Avenue, Suite 11185, New York, NY 10016, United States.
How to use this address
Use the address for formal correspondence if required. For billing or support, prefer in-app or web support channels first.
Keep printed or emailed records of any physical mail sent and note dates for your records.