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Recipient
Celtx
354 Water Street, Suite 309, St. John's, Newfoundland and Labrador
A C C , Canada
REF/2025GRHS4
Cancellation Celtx: Easy Method
What is Celtx
Overview
Celtx is a cloud-based application for screenwriting, story development, and production planning. It provides script formatting, collaboration tools, and pre-production features for film, TV, and video projects.
The service is subscription-based and accessed via web and mobile platforms, with account management and billing handled through Celtx or the app stores depending on where you subscribed.
Primary uses
Writers and production teams use Celtx for scriptwriting, storyboards, and scheduling to centralise project work in the cloud.
Its collaborative features allow multiple contributors to work on scripts and production documents simultaneously.
How to cancel Celtx
Cancel via the Celtx website (direct)
- Log in to your Celtx account on the Celtx website.
- Go to Studio Management → Plan.
- Scroll to "Review Your Billing" and click "Cancel Plan".
- Provide a cancellation reason, then click "Continue with Cancellation".
- You will retain paid access until the end of the time you have already paid.
For step-by-step details see Celtx's support article: How do I cancel?
Cancel via Google Play or App Store
- If you purchased through Google Play or the Apple App Store, cancel the subscription in that store - Celtx cannot cancel store purchases for you.
- Open the respective store app (Google Play or App Store), locate your subscriptions, and cancel from there.
- The subscription remains active until the end of the current billing period managed by the store.
Celtx explains that store purchases must be handled through the platform where the purchase was made: see the company legal/support pages for details.
What happens when you cancel
Access and billing
After cancellation you keep access to paid features for the remainder of the billing period you already paid for.
Your subscription will not renew after the current paid period ends, and no further charges will be made by Celtx for web subscriptions.
Data and projects
Your projects and account data remain in your Celtx account after cancelling; you can export or continue to view them according to your access level.
Export important files (scripts, storyboards, reports) before access changes or if you plan to stop using the service long-term.
Will I get a refund?
Website payments and the refund policy
Payments made to Celtx via the website are generally non-refundable, except as specifically described in the Sales Policy or as required by law.
Celtx states that "all fees are non-refundable except as required by law" - check the legal page for the official statement: Celtx legal.
Trials and app-store purchases
- Free trial: Celtx's trial does not require billing info and is never charged without explicit consent, so no refund is expected after trial expiry.
- App Store / Google Play purchases: Refunds must follow each store's refund policies; Celtx does not process those refunds directly.
See trial details on Celtx support: About Your Trial.
Celtx plans and pricing
Official published pricing (USD)
Celtx lists pricing in USD on its site for various products and tiers. Exact INR pricing is not published on official pages.
Below are commonly referenced monthly USD prices and an approximate India estimate for a writer-focused plan.
| Plan | Period | Price | Features |
|---|---|---|---|
| Scriptwriting (example tier) | monthly | $7.50 / month | Script formatting and basic writer tools |
| Video Production / Game Production | monthly | $10.00 / month | Production planning and additional collaboration tools |
| Video & Game Production (combined) | monthly | $17.50 / month | Full production toolset for larger teams |
| Writer Pro (India estimate) | monthly | ≈ ₹1,200 / month (estimate) | Phase Pro tools, story development, production planning (estimated) |
Notes on pricing accuracy
Official Celtx pricing pages list USD amounts; INR figures are approximate conversions or third-party estimates.
For up-to-date official pricing check Celtx's legal/company pages: Celtx legal.
Your consumer rights in India
Statutory rights
Under Indian consumer law (Consumer Protection Act, 2019), digital services may have statutory refund or cancellation rights.
Celtx's terms say fees are non-refundable except where required by law, so Indian consumers may have additional rights depending on the circumstance.
App store purchases and dispute routes
- Subscriptions bought through Google Play or the Apple App Store are subject to those stores' refund and dispute mechanisms.
- If you believe a refund or other remedy is due, raise the issue through the store's official refund process and your payment provider where appropriate.
Customer experiences
Positive feedback
Some users praise Celtx's cloud-based convenience and collaborative features, noting that the subscription model is justified for ongoing access.
Features like gray-highlighting and usage tips receive appreciation from community members for improving workflow.
Negative feedback
Reviews include complaints about denied refunds, app or website bugs, login issues, and problems when purchases were made via stores.
Examples and user reports can be viewed on public review pages such as Trustpilot: Celtx on Trustpilot.
Documentation checklist
Before you cancel
- Confirm whether you purchased via the Celtx website or an app store.
- Gather account email, subscription ID, and payment receipts.
- Export any scripts, storyboards, or production documents you need to keep.
If you plan to request a refund or dispute
- Keep transaction records, screenshots of billing, and any communication with support.
- If purchased through Google Play or App Store, save the store purchase receipt and follow their refund procedures.
Common mistakes
Cancelling in the wrong place
A frequent error is attempting to cancel a subscription on the Celtx website when the purchase was made via the App Store or Google Play.
Remember: store purchases must be cancelled through the store where the purchase occurred.
Assuming automatic refunds
Many users expect an automatic refund after cancelling; Celtx's stated policy is that website payments are non-refundable except as required by law.
If you need a refund, prepare documentation and follow the appropriate refund route (Celtx support for site purchases or the store's refund process for app purchases).
Comparative recap
Quick comparison
The table below summarises how cancellation and refunds differ depending on purchase channel.
| Channel | Where to cancel | Refund process | Access after cancel |
|---|---|---|---|
| Web (direct via Celtx website) | Celtx account → Studio Management → Plan → Cancel | Payments generally non-refundable; exceptions per legal policy or law | Access remains until end of paid period |
| Google Play / App Store | Cancel in Google Play or Apple App Store | Refunds handled by the store under their policies; Celtx cannot process | Subscription active until end of store billing period |
After cancelling
Export and backup
Export important scripts, storyboards, and production documents immediately if you need local copies.
Check file formats and export settings to avoid losing formatting when moving to another tool.
Support and next steps
- If you cancelled on the web and need more help, consult Celtx support: How do I cancel?
- For trial details see: About Your Trial.
- For legal or refund policy details see: Celtx legal.
Address
Company headquarters
354 Water Street, Suite 309, St. John's, Newfoundland and Labrador, A1C 1C4, Canada.
Use the official Celtx site and support pages for contact methods and up-to-date corporate information: Celtx legal.
Notes on contacting support
When contacting support include your account email, subscription details, and screenshots to speed resolution.
If your issue involves an app-store purchase, also include the store receipt and transaction ID for the fastest outcome.
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Written by Pari Menon
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Celtx subscription via the website, log in to your account, navigate to Studio Management → Plan, scroll to 'Review Your Billing', and click 'Cancel Plan'. Provide a cancellation reason and continue with the cancellation. Remember to keep proof of your cancellation.
To cancel your Celtx subscription purchased through Google Play, open the Google Play Store app, find your subscriptions, and cancel from there. Your subscription will remain active until the end of the current billing period managed by Google.
After canceling your Celtx subscription, you will retain access to your projects and account data until the end of your paid billing period. Ensure you export any important files before your access changes.
Generally, payments made to Celtx are non-refundable, except as required by law. Check your contract for specific details regarding refunds and cancellation policies.
To ensure your cancellation request is processed correctly, you can send a written request via email or registered postal mail to the contact details shown on your bill or contract. Keep a copy of your request for your records.