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Cancel CHARGEBEE
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Chargebee service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Chargebee: Easy Method
What is Chargebee
Overview
Chargebee is a subscription management and recurring billing platform used by SaaS and subscription businesses to automate billing, invoicing, taxation, and revenue workflows.
Scope for India
Chargebee operates globally and provides integrations with payment gateways commonly used in India. It also offers local presence information for India, but billing/legal terms are set by each merchant.
How to cancel Chargebee
Subscriptions bought through app stores
- If you subscribed via the Apple App Store or Google Play Store, you must cancel directly in your Apple or Google account/store settings.
- Chargebee cannot initiate those cancellations; such subscriptions appear in Chargebee only in read-only mode.
Web-based subscriptions managed by Chargebee
- For subscriptions handled by merchants on Chargebee, cancellations can be done through the web interface, via API calls, or via the merchant's self-serve customer portal.
- Merchants may offer options to cancel immediately, cancel at the end of the current term, or schedule cancellation on a specific date.
What happens when you cancel
Access and service end
Service access depends on how the merchant configured cancellation: immediate termination or access until the end of the paid term.
Confirm with the merchant whether access stops instantly or continues until the subscription term expires.
Billing, credits, and invoices
- Merchants can configure mid-term cancellation handling: prorated credits, full credits, or no credits.
- Handling of unpaid invoices can vary: merchants may retain invoices as unpaid, attempt collection, or write them off.
Will I get a refund?
Chargebee refund capabilities
Chargebee supports issuing full or partial refunds through the web interface or API; refunds create a Credit Note record in the system.
Actual refund processing and timing are subject to the payment gateway's refund window and the merchant's refund settings.
Policy and statutory rights
- Chargebee’s documentation does not establish an automatic statutory 14-day cooling-off or refund right; refund entitlement depends on the merchant’s policy and gateway rules.
- Always check the merchant’s terms and your payment method's rules for refund eligibility and timing.
Chargebee plans and pricing
Pricing overview
Official Chargebee pricing is published in USD and selected fiat currencies; INR pricing is not officially listed.
The figure below is an approximate conversion provided for reference only.
Sample plan (approximate)
| Plan | Price (approx) | Features | 期間 |
|---|---|---|---|
| Performance (approx) | ₹50,000 approx/month | Up to USD $100K monthly billing; advanced billing features | 月額 |
Your consumer rights in India
General position
Chargebee’s documentation does not specify India-specific consumer rights such as a 14-day cooling-off period or automatic refund entitlements.
Refunds and cancellations are governed by the merchant’s contract, the payment gateway rules, and applicable Indian consumer protection law.
Practical steps for consumers
- Before purchasing, review the merchant’s cancellation and refund policy carefully.
- If you believe statutory consumer rights apply, raise the issue with the merchant first and retain receipts and correspondence.
Customer experiences
Positive reports
- Many users report responsive, personal support that resolves issues quickly, sometimes within hours.
- Chargebee is frequently described as a powerful, intuitive subscription management tool with clear dashboards and gateway integrations.
Common complaints
- Some users report inconsistent reporting, unclear subscription statuses, and occasional mobile checkout issues.
- There are reports of support delays in critical situations and loss of subscriber data when accounts become disabled.
Documentation checklist
What to verify before cancelling
- Confirm whether the subscription was purchased via Apple/Google store or directly through the merchant.
- Check the merchant’s cancellation options: immediate, end-of-term, or scheduled cancellation.
- Review the merchant’s refund policy and any gateway refund windows.
What to collect after requesting cancellation
- Save confirmation emails, Credit Notes, or cancellation receipts sent by the merchant or Chargebee.
- Keep records of any API or portal actions, dates, and support ticket numbers.
Common mistakes
Example: Cancelling via the wrong place
Users often try to cancel app-store subscriptions through the merchant’s site or Chargebee interface; those subscriptions must be cancelled in Apple or Google account settings.
Always check where the purchase originated before attempting cancellation.
Example: Assuming refunds are automatic
Assuming a statutory refund or automatic prorated refund can lead to surprises; refunds depend on the merchant policy and gateway constraints.
Ask the merchant for written confirmation of any promised refunds and expected timing.
Comparative recap
Quick comparison
The table below summarizes key differences in cancellation/refund behaviors and configuration flexibility.
How Chargebee typically compares
| Aspect | Chargebee (typical merchant setup) | Typical app-store subscriptions | 期間 |
|---|---|---|---|
| Who cancels | Merchant or customer via portal/API | User via Apple/Google account settings | 月額 |
| Refunds | Merchant-defined; full/partial via Credit Note; gateway windows apply | Handled by Apple/Google policies and store refund processes | 月額 |
| Mid-term credits | Configurable by merchant (prorate, full credit, or none) | Typically handled per store rules | 月額 |
After cancelling
What to expect next
Obtain written confirmation of cancellation and any refund or credit notes from the merchant. Monitor your payment method for refunds.
If the subscription was via Apple or Google, check your store subscription list to confirm cancellation.
Further actions if issues persist
- Contact the merchant’s support with your order details and cancellation confirmation.
- If unresolved, consider raising a payment dispute with your card issuer or seeking consumer protection advice under Indian law.
Address
Chargebee India office
Sterling Technopolis, 4/293 Old Mahabalipuram Road, SH 49A, Perungudi, Chennai, Tamil Nadu 600096, India
How to use the address
You may send written correspondence to the office address above if the merchant requests a physical cancellation request, though most cancellations are handled online.
Keep copies of any mailed documents and use tracked postal services where possible.