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Service de résiliation N°1 en France
4.9Calculé sur 5.6K avis
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Cleanmymac.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cleanmymac: Easy Method
What is Cleanmymac
Overview
CleanMyMac is a software tool from MacPaw that helps optimize macOS by removing junk files, managing applications, and improving system performance.
It is distributed directly by MacPaw and via the Apple App Store; there is no official Android/Google Play version from MacPaw.
Typical use
Users run scans, clean storage, manage extensions, and uninstall apps using an easy interface aimed at regular Mac maintenance.
Licensing is subscription- or one-time purchase-based depending on the product version and the store used to buy it.
How to cancel Cleanmymac
Cancel via MacPaw (web)
- Log into your MacPaw Account on the MacPaw website.
- Select CleanMyMac from your products, click the arrow under the CleanMyMac logo, choose "Cancel Subscription", and confirm.
- Your subscription remains active until the end of the current billing period. (Update as of August 8, 2025.)
Cancel via App Store (iOS/macOS)
- Open the App Store app on your Mac or iPhone and tap your name (bottom-left on macOS App Store) to view Account Settings.
- Scroll to "Manage" under Subscriptions, select the CleanMyMac subscription, then tap "Cancel Subscription" and confirm.
- Apple manages billing and refunds for App Store purchases; use Apple’s subscription controls for changes and cancellations.
Google Play / Android listings
- MacPaw has no official Android version; any CleanMyMac listing on Google Play is likely unofficial.
- Cancel any unfamiliar listing via your Google Play subscriptions screen and report suspicious apps to Google.
What happens when you cancel
Access and functionality
After cancelling, you typically retain access to CleanMyMac until the end of the paid billing period.
One-time purchases (perpetual licenses) are not affected by subscription cancellation; they remain valid for the licensed major version.
Renewal and billing
Auto-renewal will be stopped for the next billing cycle once cancellation is confirmed; you will not be charged again after the current period ends.
If you purchased via the App Store, Apple controls renewals and billing records; MacPaw cannot directly stop App Store billing.
Data and account
Cancelling typically does not delete your MacPaw account or stored purchase history; you may need to request account changes separately.
If you want data removal, contact MacPaw support explicitly and keep copies of correspondence and order IDs for records.
Will I get a refund?
MacPaw Store refunds
MacPaw offers a 30-day money-back guarantee if the purchase was made from the MacPaw Store and the request falls within 30 days, unless excluded by policy.
To request a refund, submit a support ticket and select "Request a refund" so MacPaw support can process the claim.
App Store (Apple) refunds
If you purchased through Apple’s App Store, refunds are handled exclusively by Apple; MacPaw’s 30-day guarantee does not apply to App Store purchases.
Use Apple’s standard refund process via Apple Support for any App Store refund requests.
Exceptions and common limits
- Refund eligibility may be denied for certain promotional purchases or if outside the stated refund window.
- Platform-specific policies (Apple/Google) often override developer guarantees for purchases made through those stores.
Cleanmymac plans and pricing
In‑app pricing summary
The following prices reflect in-app purchase listings on the Indian Apple App Store (circa early 2026).
"Trial" labels in the store may indicate a trial offer presentation rather than a free subscription.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| CleanMyMac Basic Monthly Trial | ₹999 | Monthly | Entry-level monthly plan via App Store |
| CleanMyMac Plus Monthly Trial | ₹1,499 | Monthly | Premium monthly plan via App Store |
| CleanMyMac Yearly (Trial) | ₹2,999 | Annual | Standard yearly access via App Store |
| CleanMyMac Yearly Access | ₹2,999 | Annual | Standard yearly access via App Store |
| CleanMyMac X One-time Purchase | ₹9,900 | One-time | Perpetual license for current major version via App Store |
| CleanMyMac Plus Yearly Trial | ₹4,999 | Annual | Premium yearly plan via App Store |
Your consumer rights in India
Legal framework
Under the Consumer Protection Act, 2019, consumers are entitled to remedies for defective, deficient, or misrepresented digital services.
Refusal to refund or honor advertised terms may be treated as an unfair trade practice under the Act.
E‑commerce rules and timelines
The Consumer Protection (E‑Commerce) Rules, 2020 require sellers and platforms to clearly display cancellation and refund policies and provide grievance mechanisms.
Refunds for digital transactions should be processed within a reasonable time; many platforms aim for 7 - 15 days or faster where specified.
Cooling-off and escalation
India sometimes allows a cooling-off period (commonly 7 - 14 days) for change-of-mind returns, but digital services may be exempt if non-returnable.
If the seller/platform fails to resolve the issue, you can escalate to consumer forums or use online complaint portals to seek redress.
Customer experiences
Positive feedback
Many users on review platforms praise CleanMyMac for recovering storage, simplifying maintenance, and providing responsive support.
There are reports of quick billing issue resolution and helpful customer service interactions in several reviews.
Negative feedback
Some users report confusing trial-to-subscription flows that led to unexpected annual charges and challenges in obtaining refunds.
Tech-savvy users have criticised overlap with built-in macOS tools, occasional performance impacts during scans, and aggressive permission requests.
Documentation checklist
What to collect before contacting support
- Order or transaction ID from MacPaw or App Store receipts.
- Date of purchase, email associated with the account, and device details (macOS version).
- Screenshot(s) of subscription status, billing charges, or the App Store receipt if applicable.
When escalating
- Support ticket reference numbers and copies of all correspondence.
- Any cancellation confirmations and timestamps showing you requested cancellation before renewal.
Common mistakes
Mistaking trial UI for free trials
Users sometimes assume a "trial" label means free access; in some store listings "trial" is a promotional label rather than a free trial.
Always check the actual charge amount and start/end dates before accepting any trial offer.
Contacting the wrong party
Requesting refunds or cancelling App Store subscriptions via MacPaw support will often be delayed; App Store purchases must be handled by Apple.
Similarly, purchases made on unofficial Android listings cannot be resolved through MacPaw and should be handled via Google Play support.
Comparative recap
Channels compared
The table below summarizes cancellation, refund authority, and typical access after cancel across common purchase channels.
| Channel | How to cancel | Who handles refunds | Access after cancellation |
|---|---|---|---|
| MacPaw (web) | MacPaw Account → CleanMyMac → Cancel Subscription | MacPaw (30‑day guarantee for Store purchases) | Active until end of billing period |
| App Store (iOS/macOS) | App Store → Account Settings → Subscriptions → Cancel | Apple (App Store refund process) | Active until end of billing period |
| Google Play (India) | Google Play subscriptions screen (if listing exists) | Google Play (report suspicious listings) | Varies; unofficial listings may not be supported |
After cancelling
Next steps
Keep confirmation emails and screenshots proving cancellation and the timestamp to avoid future disputes.
If you need a refund or further help, open a support ticket with MacPaw or follow the store-specific refund flow.
Helpful links
MacPaw cancel subscription guide: Cancel Subscription (MacPaw)
MacPaw refund instructions: Request a Refund (MacPaw)
Consumer escalation resources and law overview: Legal overview (law4u)
Online grievance portal information: E-Jagriti / e-Dākhil (info)
Address
Company headquarters
MacPaw, Inc. - 601 Montgomery Street, Suite 1400, San Francisco, CA 94111, USA.
Support reminder
When contacting support, use the email and ticketing options shown in your MacPaw account or the App Store purchase history for fastest resolution.