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Cancellation Covenant Eyes: Easy Method
What is Covenant Eyes
Overview
Covenant Eyes is a subscription software service that provides online accountability and monitoring tools, including reporting and web-filtering features. It is designed to help individuals and families maintain online accountability.
How it is delivered
The product is offered as a subscription service for web, desktop, and mobile platforms. Subscriptions may be purchased directly from Covenant Eyes or via in-app purchases through Apple App Store or Google Play.
How to cancel Covenant Eyes
Cancel web (direct) subscriptions
- Only the Account Administrator can cancel a web subscription.
- The Account Administrator must contact Member Care via chat, email, or phone during business hours (Mon - Fri, 9:00 AM - 5:15 PM ET).
- Uninstalling the app does not cancel a web subscription; cancellation must be processed by Member Care. See the official cancellation guide: How do I cancel my subscription?
Cancel in-app subscriptions (Apple / Google)
- If you subscribed via the Apple App Store, cancel through Apple subscription management: Settings > [Your Name] > Subscriptions, or contact Apple Support. Covenant Eyes cannot cancel App Store subscriptions for you.
- If you subscribed via Google Play, cancel via Google Play Store > Manage Subscriptions, or contact Google Support. Covenant Eyes cannot cancel Google Play in-app subscriptions for you.
- See the official in-app purchase guidance: I subscribed via in‑app purchase - How do I cancel?
What happens when you cancel
Access and service end
After cancellation, access to Covenant Eyes features typically ends at the end of the paid billing period unless otherwise specified by the company.
Data and reporting
Reports and account data are retained according to Covenant Eyes’ policies. If you need copies of reports, request them before cancellation or ask Member Care for guidance.
Will I get a refund?
30-Day Money-Back Guarantee
First-time users who cancel within the first 30 days are generally eligible for a full refund under Covenant Eyes’ 30‑Day Money‑Back Guarantee.
Refund requests related to the guarantee can be honored up to 60 days after cancellation. See the terms in the official End User License Agreement: End User License Agreement.
Annual subscriptions and service fees
- For yearly subscriptions cancelled after the first 30 days, prorated refunds may be available if requested within 60 days of cancellation.
- Service fees may apply for prorated refunds (up to one month’s billing or 1/12 of the annual fee) per Covenant Eyes’ policy.
- Subscriptions purchased via Apple or Google Play are not eligible for Covenant Eyes’ refund policy; request refunds through the respective app stores.
Covenant Eyes plans and pricing
Pricing availability for India
No official India-specific (INR) pricing was found in public materials. For India, Covenant Eyes does not publish Indian-rupee rates on its site.
How to get pricing
- Contact Covenant Eyes directly for region-specific pricing or purchasing options.
- For web or in-app pricing details, consult the Covenant Eyes website or Member Care.
| Plan | Period | Notes |
|---|---|---|
| Region-specific pricing | Contact | Contact Covenant Eyes for official pricing in India or region-specific billing. |
Your consumer rights in India
Company policy rights
Under Covenant Eyes’ published policy, first-time users who cancel within 30 days are entitled to a full refund, and refund requests may be honored up to 60 days after cancellation.
Practical steps if issues arise
- Keep copies of all receipts, cancellation confirmations, and communication with Member Care.
- If billing continues after confirmed cancellation, contact your payment provider or card issuer to dispute unauthorized charges.
- If unresolved, consider contacting local consumer protection authorities or a consumer forum in India for further guidance.
Customer experiences
Positive feedback
Many users praise Covenant Eyes as an effective accountability tool and often highlight responsive customer service and support as strengths.
Negative feedback
Common complaints include difficulty cancelling (requiring direct contact with customer service), concerns about invasiveness or false positives, pricing objections, and reports of refund denials or lingering billing after cancellation.
These themes are reflected in user reviews and should be considered when preparing documentation and following cancellation steps.
Documentation checklist
Before you contact Member Care
- Account Administrator name and email.
- Subscription details: purchase date, billing method, order or invoice numbers.
- Device/platform used for purchase (web, Apple App Store, Google Play).
After you request cancellation
- Save the cancellation confirmation email or chat transcript.
- Keep screenshots of subscription settings showing cancellation (if applicable).
- Retain bank/card statements showing any disputed charges.
Common mistakes
Assuming uninstall = cancel
Uninstalling the Covenant Eyes app does not cancel a subscription. Many users uninstall and later find billing continues because the subscription was not cancelled through Member Care or the app store.
Canceling via the wrong channel
Another frequent mistake is attempting to cancel an in‑app purchase through Covenant Eyes support. For App Store or Google Play purchases, cancellation and refunds must be handled through Apple or Google.
Comparative recap
Quick comparison by purchase type
This table summarizes cancellation and refund differences depending on where you purchased the subscription.
| Purchase type | Cancellation method | Refund availability | Period |
|---|---|---|---|
| Web (direct) | Account Administrator contacts Member Care (chat/email/phone) | 30‑Day Money‑Back Guarantee; prorated annual refunds possible within 60 days | Varies |
| Apple App Store (iOS) | Cancel via Apple Subscriptions (Settings) or Apple Support | Refunds handled by Apple; Covenant Eyes cannot process | Varies |
| Google Play (Android) | Cancel via Google Play > Manage Subscriptions or Google Support | Refunds handled by Google; Covenant Eyes cannot process | Varies |
After cancelling
Verify cancellation
- Obtain and keep written confirmation from Member Care (email or chat transcript).
- Check your next bank or card statement to confirm no further charges are posted.
Useful links and next steps
- How to cancel (web subscriptions): support.covenanteyes.com - How do I cancel my subscription?
- In‑app purchase guidance (Apple / Google): support.covenanteyes.com - I subscribed via in‑app purchase
- Terms and refund policy: Covenant Eyes End User License Agreement
Address
Head office
Covenant Eyes, 1525 W King St, Owosso, MI 48867, United States.
Contact notes
For cancellation support, use Member Care channels listed on Covenant Eyes’ support pages. For in‑app issues, contact Apple or Google Play support directly.
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Written by Myra Choudhary
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.
FAQ
To cancel your Covenant Eyes subscription purchased directly from their website, the Account Administrator must contact Member Care via chat, email, or phone during business hours. Remember to keep proof of your cancellation request.
After cancellation, access to Covenant Eyes features typically ends at the end of the paid billing period. Your account data and reports are retained according to their policies, so if you need copies, request them before cancellation.
Yes, first-time users who cancel within the first 30 days are generally eligible for a full refund under Covenant Eyes' 30-Day Money-Back Guarantee. Ensure you submit your refund request promptly.
If you subscribed via the Apple App Store, you must cancel through Apple subscription management in your settings or contact Apple Support. Covenant Eyes cannot process cancellations for App Store subscriptions.
Yes, for yearly subscriptions canceled after the first 30 days, prorated refunds may be available if requested within 60 days of cancellation. Be aware that service fees may apply.