Cancellation D-Id: Easy Method

What is D-Id

Overview

D-Id (branded here as D-Id) is a SaaS platform that uses AI to create photorealistic videos and animated talking avatars from photos.

Its products include a web Studio, API access, and mobile apps for creating short avatar videos for marketing, education, and personal use.

Core capabilities

D-Id generates lip-synced video from images, supports scripted or uploaded audio, and uses credit-based plans for rendering work.

Plans and usage vary by channel (web, iOS App Store, Google Play) and by whether you use the Studio UI or the API.

How to cancel D-Id

Cancel on Google Play (Android)

• Open the Play Store on your device.
• Tap your profile icon (top right corner).
• Select Payments & subscriptions → Subscriptions.
• Find the D‑ID subscription and tap it.
• Tap Unsubscribe and confirm.

Note: This stops auto-renewal but access remains until the end of the billing period.

Cancel on App Store (iOS)

• Open the App Store.
• Tap your profile icon (top right corner).
• Tap Subscriptions.
• Find and cancel your D‑ID subscription.

Note: Cancelling prevents future renewals; previously charged amounts are not automatically refunded.

Cancel on Web / Studio / API

• Log into the D‑ID Studio interface.
• Navigate to Account & API → Plan and billing (or Billing section).
• Click “Cancel Plan”.
• Alternatively, email [email protected] to request cancellation.

Note: Web cancellations must be made at least 15 days before the billing period ends to avoid the next charge. Access generally continues until the end of the paid billing period.

For official mobile cancellation instructions see the D‑ID help page: How do I cancel my mobile app subscription?

What happens when you cancel

Access and billing

When you cancel, auto-renewal is stopped but your access typically continues until the end of the current billing period.

For web subscriptions you may need to cancel at least 15 days before the period end to avoid the next charge.

Account data and resources

Cancelling a plan does not always delete your account or generated content automatically.

If you need account deletion or data removal, contact support and consult the D‑ID Studio End User Agreement: Studio End User License Agreement.

Will I get a refund?

Web subscriptions (D‑Id policies)

Fees for web subscriptions are generally non-refundable under D‑ID's End‑User Agreement and Terms of Use.

Cancellation does not automatically entitle you to a refund; refunds are exceptional and governed by the published agreement.

App Store / Google Play refunds

Refunds for purchases through the App Store or Google Play depend on the respective platform's refund mechanisms.

• D‑ID refers users to the platform refund process for purchases made through those stores.
• There is no publicly offered, explicit 14‑day change‑of‑mind or cooling‑off right from D‑ID itself.

D-Id plans and pricing

Summary table

Notes on prices

Official D‑ID pricing is listed in USD on D‑ID's site; INR prices are not published by D‑ID and reseller offers should be verified carefully.

Always confirm current prices in your account billing page before subscribing.

Your consumer rights in India

Statutory framework

No India‑specific deviations in D‑ID's public policies were found; D‑ID's policies apply globally without explicit India exceptions.

Indian users may also consider protections under the Consumer Protection Act, 2019 and other local laws when evaluating disputes.

Practical recommendations

• For purchases via Google Play or the App Store, use the platform refund processes first.
• Keep receipts, subscription screenshots, and timestamps to support any dispute.
• If needed, consider raising a formal complaint with local consumer protection authorities after exhausting platform and vendor channels.

Customer experiences

Positive feedback

Some users report quick avatar creation and simple workflows for straightforward use cases.

Certain reviewers praised output quality for talking avatar videos and found it close to their needs.

Negative feedback

Numerous complaints highlight poor or slow customer service and difficulty obtaining refunds or help.

• Technical issues: failed video generation, lip‑sync errors, crashes at high completion percentages.
• Billing concerns: unexpected charges, auto‑renewal issues, and difficulty cancelling trial conversions.
• Account management issues: reports of trouble deleting accounts or stopping messages.

For community reviews see D‑ID's Trustpilot page: D‑ID on Trustpilot.

Documentation checklist

What to have ready before cancelling

• Account email and username used with D‑ID.
• Subscription receipt or billing statement showing the charge date.
• Device information if cancelling via a mobile store (Android/iOS).

How to contact support

• Use the Studio billing page to cancel from the web or email [email protected] for assistance.
• For mobile subscriptions, use Google Play or App Store subscription management screens.
• Refer to D‑ID help article for mobile cancellation steps: Mobile app cancellation.

Common mistakes

Cancelling in the wrong place

Users often try to cancel via the D‑ID website while they subscribed through the App Store or Google Play.

If you subscribed via a mobile store, cancelling there is required to stop charges from that store.

Expecting automatic refunds

Many expect cancel = refund. D‑ID's policies and platform rules mean cancellation does not automatically trigger refunds.

Always check the platform's refund policy and gather evidence before requesting a refund.

Comparative recap

Quick comparison

Takeaway

Cancel in the same channel where you subscribed to stop future charges effectively.

Platform purchases need platform refund requests; web purchases follow D‑ID's billing terms.

After cancelling

Verify cancellation

• Check the subscription status in Google Play, App Store, or D‑ID Studio billing.
• Save confirmation screenshots or emails showing cancellation and end-of-access date.

Next steps if you have problems

• If you cannot cancel or see unexpected charges, contact [email protected] and your payment provider immediately.
• If your issue relates to mobile purchases, follow the platform refund/help process (Google Play or Apple).
• Refer to D‑ID's Studio End User Agreement for contractual terms: Studio EULA.

Address

Headquarters

84 Hahashmonaim Street, Tel Aviv‑Yafo, Israel.

This is the primary headquarters address listed in D‑ID's public materials.

Legal & contact notes

For account or legal inquiries, use the Studio billing page or email [email protected].

For policy details consult the official D‑ID EULA: Studio End User License Agreement.