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Cancellation D-Id: Easy Method
What is D-Id
Overview
D-Id (branded here as D-Id) is a SaaS platform that uses AI to create photorealistic videos and animated talking avatars from photos.
Its products include a web Studio, API access, and mobile apps for creating short avatar videos for marketing, education, and personal use.
Core capabilities
D-Id generates lip-synced video from images, supports scripted or uploaded audio, and uses credit-based plans for rendering work.
Plans and usage vary by channel (web, iOS App Store, Google Play) and by whether you use the Studio UI or the API.
How to cancel D-Id
Cancel on Google Play (Android)
- Open the Play Store on your device.
- Tap your profile icon (top right corner).
- Select Payments & subscriptions → Subscriptions.
- Find the D‑ID subscription and tap it.
- Tap Unsubscribe and confirm.
Note: This stops auto-renewal but access remains until the end of the billing period.
Cancel on App Store (iOS)
- Open the App Store.
- Tap your profile icon (top right corner).
- Tap Subscriptions.
- Find and cancel your D‑ID subscription.
Note: Cancelling prevents future renewals; previously charged amounts are not automatically refunded.
Cancel on Web / Studio / API
- Log into the D‑ID Studio interface.
- Navigate to Account & API → Plan and billing (or Billing section).
- Click “Cancel Plan”.
- Alternatively, email [email protected] to request cancellation.
Note: Web cancellations must be made at least 15 days before the billing period ends to avoid the next charge. Access generally continues until the end of the paid billing period.
For official mobile cancellation instructions see the D‑ID help page: How do I cancel my mobile app subscription?
What happens when you cancel
Access and billing
When you cancel, auto-renewal is stopped but your access typically continues until the end of the current billing period.
For web subscriptions you may need to cancel at least 15 days before the period end to avoid the next charge.
Account data and resources
Cancelling a plan does not always delete your account or generated content automatically.
If you need account deletion or data removal, contact support and consult the D‑ID Studio End User Agreement: Studio End User License Agreement.
Will I get a refund?
Web subscriptions (D‑Id policies)
Fees for web subscriptions are generally non-refundable under D‑ID's End‑User Agreement and Terms of Use.
Cancellation does not automatically entitle you to a refund; refunds are exceptional and governed by the published agreement.
App Store / Google Play refunds
Refunds for purchases through the App Store or Google Play depend on the respective platform's refund mechanisms.
- D‑ID refers users to the platform refund process for purchases made through those stores.
- There is no publicly offered, explicit 14‑day change‑of‑mind or cooling‑off right from D‑ID itself.
D-Id plans and pricing
Summary table
| Plan | Price | Period | Features | Notes |
|---|---|---|---|---|
| Lite (official USD plan) | US$5.90 | Monthly | Starts with 40 credits | Official USD pricing |
| Pro (official USD plan) | US$29 | Monthly | Starts with 60 credits | Official USD pricing |
| Advanced (official USD plan) | US$196 | Monthly | Starts with 400 credits | Official USD pricing |
| Lite (unofficial Indian reseller) | ₹499 | Monthly | 40 credits, up to 10 min video, standard presenters | Unofficial reseller listing - treat cautiously |
Notes on prices
Official D‑ID pricing is listed in USD on D‑ID's site; INR prices are not published by D‑ID and reseller offers should be verified carefully.
Always confirm current prices in your account billing page before subscribing.
Your consumer rights in India
Statutory framework
No India‑specific deviations in D‑ID's public policies were found; D‑ID's policies apply globally without explicit India exceptions.
Indian users may also consider protections under the Consumer Protection Act, 2019 and other local laws when evaluating disputes.
Practical recommendations
- For purchases via Google Play or the App Store, use the platform refund processes first.
- Keep receipts, subscription screenshots, and timestamps to support any dispute.
- If needed, consider raising a formal complaint with local consumer protection authorities after exhausting platform and vendor channels.
Customer experiences
Positive feedback
Some users report quick avatar creation and simple workflows for straightforward use cases.
Certain reviewers praised output quality for talking avatar videos and found it close to their needs.
Negative feedback
Numerous complaints highlight poor or slow customer service and difficulty obtaining refunds or help.
- Technical issues: failed video generation, lip‑sync errors, crashes at high completion percentages.
- Billing concerns: unexpected charges, auto‑renewal issues, and difficulty cancelling trial conversions.
- Account management issues: reports of trouble deleting accounts or stopping messages.
For community reviews see D‑ID's Trustpilot page: D‑ID on Trustpilot.
Documentation checklist
What to have ready before cancelling
- Account email and username used with D‑ID.
- Subscription receipt or billing statement showing the charge date.
- Device information if cancelling via a mobile store (Android/iOS).
How to contact support
- Use the Studio billing page to cancel from the web or email [email protected] for assistance.
- For mobile subscriptions, use Google Play or App Store subscription management screens.
- Refer to D‑ID help article for mobile cancellation steps: Mobile app cancellation.
Common mistakes
Cancelling in the wrong place
Users often try to cancel via the D‑ID website while they subscribed through the App Store or Google Play.
If you subscribed via a mobile store, cancelling there is required to stop charges from that store.
Expecting automatic refunds
Many expect cancel = refund. D‑ID's policies and platform rules mean cancellation does not automatically trigger refunds.
Always check the platform's refund policy and gather evidence before requesting a refund.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund likelihood | Ease |
|---|---|---|---|
| Google Play (Android) | Cancel in Play Store → Subscriptions | Depends on Google Play policy | Medium |
| App Store (iOS) | Cancel in App Store → Subscriptions | Depends on Apple policy | Medium |
| Web / Studio / API | Cancel in Studio billing or email [email protected] | Generally not refundable; exceptions per EULA | High (direct control) |
Takeaway
Cancel in the same channel where you subscribed to stop future charges effectively.
Platform purchases need platform refund requests; web purchases follow D‑ID's billing terms.
After cancelling
Verify cancellation
- Check the subscription status in Google Play, App Store, or D‑ID Studio billing.
- Save confirmation screenshots or emails showing cancellation and end-of-access date.
Next steps if you have problems
- If you cannot cancel or see unexpected charges, contact [email protected] and your payment provider immediately.
- If your issue relates to mobile purchases, follow the platform refund/help process (Google Play or Apple).
- Refer to D‑ID's Studio End User Agreement for contractual terms: Studio EULA.
Address
Headquarters
84 Hahashmonaim Street, Tel Aviv‑Yafo, Israel.
This is the primary headquarters address listed in D‑ID's public materials.
Legal & contact notes
For account or legal inquiries, use the Studio billing page or email [email protected].
For policy details consult the official D‑ID EULA: Studio End User License Agreement.
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Written by Riya Malhotra
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your D-Id subscription on Google Play, open the Play Store, tap your profile icon, select Payments & subscriptions, find D-Id, and tap Unsubscribe. Ensure you do this before the next billing cycle to avoid further charges.
When you cancel your D-Id subscription, your account data and generated content are not automatically deleted. If you wish to delete your account or data, contact support and refer to the D-Id Studio End User Agreement.
Generally, fees for web subscriptions are non-refundable as per D-Id's policies. If you cancel, you are not automatically entitled to a refund, and any exceptions are governed by the End User Agreement.
To cancel your D-Id subscription on the App Store, open the App Store, tap your profile icon, select Subscriptions, find D-Id, and cancel it. Remember, cancellation stops future renewals, but previously charged amounts are not refunded.
For web subscriptions, you must cancel at least 15 days before the end of the billing period to avoid the next charge. Always check your billing cycle for specific dates.