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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Docusign service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Docusign: Easy Method
What is DocuSign
Overview
DocuSign is an e-signature and agreement cloud service that lets individuals and organisations sign, send and manage electronic documents securely online.
It is subscription-based with plans for individuals and businesses and is widely used to streamline contract and form workflows.
How it is used in India
In India, users access DocuSign via web subscriptions or mobile apps (Apple App Store / Google Play) and integrate it with common productivity tools.
Billing and support practices follow DocuSign policies, while consumer protections under Indian law remain applicable.
How to cancel DocuSign
Cancel if subscribed via Apple App Store or Google Play
- Open the App Store (iOS) or Google Play Store (Android) on the device used to subscribe.
- Go to your account > Subscriptions and find the DocuSign subscription.
- Select Cancel Subscription. DocuSign cannot cancel subscriptions purchased through these external stores.
Cancel if subscribed on DocuSign.com (web)
- Monthly plan: Sign in to your DocuSign account and cancel before the next renewal to avoid the next month's charge.
- Annual plan: You may terminate the account but must provide advance written notice (typically about 10 days) to take effect; you will receive confirmation for finalisation.
- If unsure, contact DocuSign support from your account portal for exact steps and confirmation requirements.
What happens when you cancel
Access and service after cancellation
Cancellation prevents future billing according to your plan terms; access typically continues until the end of the paid billing period.
Active features and sends remain available for the remainder of that period unless specified otherwise by DocuSign.
Account data and renewals
Your account data and completed envelopes are retained according to DocuSign’s retention policies and remain accessible unless you delete the account.
To prevent auto-renewal, cancel before the renewal date or via the external store if purchased there.
Will I get a refund?
Refunds for annual web purchases
Annual subscriptions purchased on DocuSign.com (e.g., Personal, Standard, Business Pro) are refundable if cancelled within 30 days of purchase; this right typically applies once per customer.
Submit a written refund request within the 30-day window for consideration; refunds outside that window are not generally guaranteed.
Refunds for monthly or store purchases
- Monthly plans: Generally non-refundable in India except where required by local law.
- App Store / Google Play purchases: Refunds and cancellations are handled by the respective store - DocuSign cannot process those refunds directly.
- For process details and examples, see community guidance: DocuSign Community - Refund process.
DocuSign plans and pricing
Prices shown (India)
Below are representative prices for DocuSign plans available via the iOS App Store and approximate annual web equivalents from third-party resellers.
Web site displays USD pricing; INR app prices are shown where offered in the App Store.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Personal (iOS App Store) | ₹919 | Monthly | Up to 5 sends/month, basic fields, reusable templates |
| Standard (iOS App Store) | ₹3,599 | Monthly | Advanced fields, reminders, templates, in-person signing, branding |
| Business Pro (iOS App Store) | ₹4,899 | Monthly | Advanced fields, bulk send, payments, web forms, signer attachments |
| Techjockey Personal (Web) | ₹8,364 | Annual | Personal plan (approximate conversion) |
| Techjockey Standard (Web) | ₹20,910 | Annual | Standard plan (approximate conversion) |
| Techjockey Business Pro (Web) | ₹33,456 | Annual | Business Pro plan (approximate conversion) |
Your consumer rights in India
Statutory protections
Indian consumer protection laws apply and cannot be overridden by vendor terms. Your statutory rights for fair service and remedies remain in force.
This includes rights to cancellation, refunds or remedies where services are defective or not provided as promised under applicable law.
Practical steps if rights are affected
- Keep purchase proof, transaction records and communication with DocuSign or the app store.
- Escalate through DocuSign support channels first; if unresolved, you may consider consumer forum or legal remedies available in India.
Customer experiences
Positive feedback
Many users in India praise DocuSign for ease of use, integration with Google Suite, fast setup and time savings in document workflows.
Review summaries note a professional UI and efficient signing processes for common use cases.
Negative feedback
Common complaints include perceived high pricing for small businesses, occasional mobile app glitches and pressure to upgrade to paid tiers.
Global reviews also report issues with support responsiveness and difficulties around cancellations or refunds for some customers; see third-party reviews for examples: Capterra - DocuSign reviews and Trustpilot - DocuSign reviews.
Documentation checklist
Before you contact support
- Account email used for the subscription
- Exact plan name and purchase source (DocuSign web, App Store, Google Play)
- Purchase date and transaction or invoice number
If requesting a refund or termination
- Proof of payment (receipt, bank statement or app store invoice)
- Written cancellation or refund request and any support ticket numbers
- Copies of correspondence and confirmation messages from DocuSign or the store
Common mistakes
Cancelling in the wrong place
A common error is attempting to cancel an App Store or Google Play subscription from the DocuSign web portal.
If you subscribed through a mobile store, you must cancel via that store’s subscription manager; DocuSign cannot cancel those subscriptions directly.
Missing cancellation deadlines
Users sometimes cancel after the renewal date and are charged for the next period. Always cancel before the renewal date to avoid the next charge.
For annual web plans, remember that written notice and confirmation may be required for termination to take effect.
Comparative recap
At-a-glance comparison
| Plan Type | Cancellation steps | Refund eligibility | Typical notice required |
|---|---|---|---|
| Web - Monthly | Sign in to account and cancel before renewal | Generally no refund (India) | Cancel before next billing date |
| Web - Annual | Provide written notice via account/support; await confirmation | Refund possible if cancelled within 30 days (one-time right) | Approx. 10 days' advance written notice commonly required |
| App Store / Google Play | Cancel via the App Store or Google Play subscriptions page | Refunds handled by the store; DocuSign cannot process them | Follow store rules (cancel before renewal) |
After cancelling
What to check immediately
- Confirm cancellation message or email from DocuSign or the store.
- Verify next billing is not charged and keep records of confirmation.
Where to get more help and community guidance
For refunds and process details, consult the DocuSign community pages which describe common refund scenarios: DocuSign Community - Refunds.
For user reviews and experience reports, see the Capterra and Trustpilot pages: Capterra - DocuSign reviews, Trustpilot - DocuSign reviews.
Address
Local office (registered/legal)
A-001, Leela Parks CHS Ltd, Off MG Road, Near Dhanuka, Kandivali West, Mumbai, Maharashtra 400067, India
Notes about using the address
This address is the registered/legal office and may be used for formal correspondence. DocuSign does not publicly provide a separate postal-only cancellation process.
For account changes or cancellations, use the account portal, app store subscription settings, or official support channels first.