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Cancel DONOTPAY
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Donotpay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Donotpay: Easy Method
What is DoNotPay
Overview
DoNotPay is a subscription-based legal-tech service that offers automated tools to help users with tasks like cancelling subscriptions, contesting tickets, and drafting simple legal documents.
The service is delivered through a web app and mobile apps and requires a paid subscription for full access to its features.
How it reaches users
DoNotPay is available via its website and through mobile app stores (Apple App Store and Google Play). Payment and subscription management can depend on the platform used at signup.
Because subscription handling differs by platform, cancellation and refund steps vary between web, iOS, and Android signups.
How to cancel DoNotPay
Cancel via web (DoNotPay.com)
- Log in to your DoNotPay account.
- Go to Account → Billing or Subscriptions.
- Select the active membership and choose "cancel membership".
- Alternatively, email support@donotpay.com from the email address registered to the account. If your account is linked to a phone number, include that number.
- Cancel at least 48 hours before automatic renewal to avoid the next charge.
Cancel via Google Play (Android)
- Open the Google Play Store app on the device used to subscribe.
- Menu → Subscriptions → select DoNotPay → Cancel subscription.
- Access typically continues until the end of the current billing period.
- Refunds, if any, are handled by Google Play under its store policies.
Cancel via Apple App Store (iOS)
- On your iPhone/iPad go to Settings → Apple ID → Subscriptions.
- Locate DoNotPay and tap Cancel.
- Cancel at least 24 hours before the end of a free trial to prevent auto-renewal.
- Refund requests must be made through Apple (for example via Apple's purchase problem/report process).
What happens when you cancel
Access after cancellation
If you cancel a subscription bought through an app store, you typically retain access until the end of the paid billing period.
If you cancel via the DoNotPay website, access depends on the account status and the service terms; cancelling before renewal prevents future billing but does not necessarily delete your account data.
Renewal and billing
DoNotPay subscriptions auto-renew unless cancelled before the platform-specific deadline (48 hours for web; app stores follow their own timelines).
Canceling prevents future automatic charges but does not automatically guarantee refunds for the current or past billing periods.
Data and account retention
Cancellation usually does not immediately erase your account or data. Review DoNotPay's account or privacy settings if you need data removed.
Document any deletion requests you make, including timestamps and support replies, in case you need to escalate later.
Will I get a refund?
Web (DoNotPay.com) refund policy
DoNotPay’s Terms of Service do not guarantee refunds. Refunds on web subscriptions are discretionary and not automatic.
Cancel at least 48 hours before renewal to avoid being charged for the next period; this does not entitle you to a refund for the current period.
App store refund handling (iOS and Android)
- Apple App Store: refunds are handled by Apple according to Apple’s policies; DoNotPay cannot control Apple’s decision.
- Google Play: refunds are controlled by Google Play under its refund policy; DoNotPay cannot directly issue refunds for Google Play purchases.
Practical exceptions and steps
Some users have reported successful refunds even after signup, but these appear to be handled case-by-case rather than by a guaranteed policy.
If you believe you were charged in error, document everything and request a refund from the platform you purchased through (DoNotPay support, Apple, or Google Play), then escalate to your payment provider if needed.
DoNotPay plans and pricing
Official verifiable pricing
The only confirmed Indian store price is an in-app purchase via the Apple App Store at the price shown below.
Other reported INR amounts come from user reports and may not be official.
| Plan | Price (INR) | Period | Notes |
|---|---|---|---|
| DoNotPay Subscription (App Store in-app purchase) | ₹2,999 | Unspecified | Official App Store price (verified); likely a one-time or bundled period. |
| Monthly (user-reported) | ₹99 | Monthly | Reported by a user (may be promotional or inaccurate). |
| Annual (user-reported) | ₹6,800 | Annual | Reported by a user; likely an incorrect display or non-official price. |
Pricing notes
If you need precise billing details for your account, check the receipt from the platform where you purchased (email receipt from DoNotPay, Apple, or Google Play).
Discrepancies between reported prices and your charge should be raised with the platform or payment provider.
Your consumer rights in India
Cooling-off period and statutory rights
Indian consumer law provides remedies for unfair trade practices and, in many cases, a cooling-off right of around 14 days for certain digital purchases.
DoNotPay’s terms may not explicitly grant statutory refunds, but statutory consumer protections can still apply.
Steps to enforce rights
- Request cancellation and refund within 14 days and document all communications.
- If denied, contact your bank or card issuer to dispute the charge or request a charge reversal.
- Escalate unresolved issues to the National Consumer Helpline or file a complaint in your local consumer forum.
Documentation and escalation
Keep receipts, screenshots of account pages, email records, and timestamps of cancellations or support requests.
These documents will be important if you lodge a dispute with your payment provider or a consumer forum.
Customer experiences
Positive reports
Some users report successful refunds or cancellations handled satisfactorily, which suggests occasional goodwill resolutions by support or the platform.
Positive cases tend to involve prompt documentation and contacting the original purchase platform.
Negative reports
Many users report recurring or unauthorized charges even after attempting cancellation.
Complaints also include misleading features, fewer services than advertised, and unresponsive or unacknowledged cancellation requests.
Takeaway for users
Given mixed experiences, act quickly: cancel within the relevant deadline, document everything, and be prepared to escalate to the app store or your bank if charges continue.
Prompt, well-documented communication improves your chances of a satisfactory outcome.
Documentation checklist
Essential documents to collect
- Payment receipts or transaction IDs from DoNotPay, Apple, or Google Play.
- Screenshots of subscription settings showing cancellation or active status.
- Copies of emails sent to support@donotpay.com and any replies.
- Bank or card statements showing the charge in question.
Additional useful records
- Dates and times of cancellation attempts and confirmation screens (if any).
- Device/platform information (iOS, Android, web) used to subscribe.
- Any chat transcripts or ticket numbers from support interactions.
Common mistakes
Not cancelling through the right platform
Example: cancelling on the DoNotPay website when the subscription was purchased through Google Play or Apple leads to continued charges.
Always cancel through the platform used to make the purchase (App Store, Google Play, or the DoNotPay website) and keep confirmation.
Missing deadlines and poor documentation
Example: waiting until after auto-renewal and then expecting an automatic refund without documented communication reduces the likelihood of success.
Note deadlines (48 hours for web renewals; app-store trial deadlines) and capture confirmation screenshots when you cancel.
Relying on a single contact attempt
Example: sending one email and assuming the issue is resolved can lead to unacknowledged cancellations. Follow up and escalate if you receive no response.
Use multiple channels (platform refund request, bank dispute) if necessary and keep each record.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund policy | Access after cancel | Deadline |
|---|---|---|---|---|
| Web (DoNotPay.com) | Account → Billing/Subcriptions → Cancel or email support@donotpay.com | Refunds discretionary per Terms of Service; not guaranteed | Depends on billing status; cancel prevents next renewal | At least 48 hours before renewal |
| Google Play (Android) | Play Store → Menu → Subscriptions → Cancel DoNotPay | Refunds handled by Google Play at their discretion | Typically continues until end of current billing period | Follow Google Play timing; cancel before next renewal |
| Apple App Store (iOS) | iOS Settings → Apple ID → Subscriptions → Cancel DoNotPay | Refunds handled by Apple via Apple’s processes | Typically continues until end of current billing period | At least 24 hours before end of free trial to stop auto-renewal |
How to choose your next step
If you purchased via an app store, start with that store’s subscription and refund processes. For web purchases, contact DoNotPay support and document the request.
If charges persist, contact your payment provider and escalate to consumer authorities if needed.
After cancelling
What to monitor
Check your bank/card statement for at least one billing cycle to confirm no further charges appear.
Keep cancellation confirmations and any ticket numbers until you verify there are no more charges.
Next steps if charges continue
- Contact the purchase platform (Apple/Google) to request a refund and report the issue.
- Contact your bank or card issuer to dispute unauthorized or recurring charges.
- File a complaint with the National Consumer Helpline or your local consumer forum if the platform/payment provider does not resolve the issue.
Helpful contacts
Email DoNotPay support at support@donotpay.com from the email registered to your account when requesting cancellations or refunds.
Also retain receipts and screenshots to provide to app stores, your bank, or consumer authorities when escalating.
Address
Corporate address
DoNotPay
440 Monticello Avenue, Ste 1802, PMB 33301, Norfolk, VA 23510, United States
Notes about contacting
When contacting support, use the email address registered to the account and include relevant transaction details for faster handling.
Retain copies of all communications and timestamps to support any dispute or consumer complaint you may need to file.