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I hereby notify you of my decision to terminate the contract relating to the Dotin service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dotin: Step-by-Step Process
What is Dotin
Overview
Dotin is a software-as-a-service platform used to manage recruitment workflows and related operations, sometimes associated with the DotHealth branding for healthcare management. It provides subscription plans with user limits, registration caps, and integrations depending on the plan.
Primary use
Organisations use Dotin for candidate matching, process automation and integrations that streamline hiring and operational tasks. The service is offered on different subscription models including monthly and per-registration pricing.
How to cancel Dotin
Online cancellation steps
- Log in to your Dotin account and open Account or Subscription settings.
- Locate the active subscription and select "Cancel" or "Manage subscription".
- Follow on-screen prompts to confirm cancellation and record any confirmation ID or email.
- Download or export any account or billing records you need before access is removed.
Email and postal cancellation steps
- Compose an email requesting cancellation including account name, subscription ID, and last four digits of payment method.
- Send the email to Dotin's official billing or support address (use the registered office for postal notices if required).
- If sending by post, use registered/speed post and keep proof of dispatch; request acknowledgement in writing.
- Retain copies of all correspondence and any support ticket numbers for future reference.
What happens when you cancel
Access and service
After cancellation, active access may continue until the end of the current billing cycle depending on your plan and the provider's policy. Access can be immediately revoked for non-payment or policy breaches.
Data retention and export
Dotin typically retains account data for a limited period to allow export; policies vary by plan and contract. Export important data (reports, contacts, invoices) before the account is closed.
Will I get a refund?
Standard refund policy
Refund eligibility depends on the terms in your subscription agreement. Many SaaS providers do not issue pro‑rata refunds for partial billing periods unless specified in the contract.
Exceptions and timing
- Refunds may be available for pre-paid annual plans if explicitly stated in the contract.
- Fraudulent or duplicate charges can be disputed with the provider and the payment issuer (bank/card company).
- Allow 7 - 30 days for refund processing once approved; timelines vary by payment method and bank.
Dotin plans and pricing
Plan overview
The following table lists the verified subscription options and core features attributed to Dotin (DotHealth branding appears in some items). Verify your contract for the exact terms that apply to your account.
Notes
- Prices below are shown in Indian Rupees (INR) and reflect the verified plan data available.
- Confirm billing frequency and any setup or integration fees directly with Dotin before cancelling.
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter (DotHealth) | ₹1,500 | Monthly | 3 Users; Patient Registration & Billing; Rate Management; Client Management; Outsourcing Management; Predefine Reg Slip & Reports; SMS/eMail with Predefine Template; Max 2000 Reg/Month; Email Support |
| Regular (DotHealth) | ₹4,500 | Monthly | 8 Users; All Starter plan features + Discount Management; Loyalty Management; LIMS Dashboard; SMS/eMail with Customized Template; Patient Portal; Max 4000 Reg/Month; Email & Phone Support |
| Advance (DotHealth) | ₹7,500 | Monthly | 12 Users; All Regular features + Industrial Camp Management; Unpaid Management; WhatsApp Integration; Financial Dashboard; RIMS Integration; Expense Management; Home Collection Portal; Max 10000 Reg/Month; 2 Free Interfacing; Email & Phone Support |
| Enterprise (DotHealth) | ₹2 per registration | Per-registration | Unlimited Users; All Advance features + General Accounting Management; Inventory Management; Financial Dashboard; Doctor & Client Portal; Patient Result Analysis; 7000 - Unlimited Reg; Email & Phone Support; 4 Free Interfacing; Client Location Support; On‑Premise |
| Enterprise+ (DotHealth) | ₹3 per registration | Per-registration | Unlimited Users; All Enterprise features + Customization; Auto Approval & Dispatch Engine; Payment Gateway Integration; Doctor, Client & Prescription Apps; 10000 - Unlimited Reg; Email & Phone Support; 4 Free Interfacing; Client Location Support; On‑Premise; Dedicated Account Manager |
Your consumer rights in India
Legal protections
As an Indian consumer you are protected by statutes such as the Consumer Protection Act, 2019 and the Indian Contract Act for unfair terms in contracts. Digital services are also subject to provisions of the Information Technology Act.
How to escalate a dispute
- First, raise a written grievance with Dotin's support and retain proof of communication.
- If unresolved, escalate to banking dispute resolution for card/UPI charges or file a complaint with your regional consumer forum.
- For suspected fraud, preserve evidence and consider reporting to local police and your bank immediately.
Customer experiences
Common feedback themes
Users generally evaluate SaaS providers on ease of cancellation, clarity of billing, data portability and support responsiveness. Expect varied experiences depending on plan and onboarding quality.
Reported issues
- Delays in receiving written confirmation after cancellation.
- Confusion over pro‑rata refunds or charges when cancelling mid‑cycle.
- Integration or data export complications for on‑premise or heavily customised deployments.
Documentation checklist
Required documents
- Account ID / subscription number and account email used to register.
- Latest invoice or receipt showing payment and billing period.
- Copy of subscription agreement or Terms of Service.
- Proof of identity/authority if cancelling on behalf of an organisation.
Optional helpful items
- Screenshots of the subscription page and any error messages.
- Bank statements showing the recurring charge.
- Previous email correspondence with support or acknowledgement receipts.
Common mistakes
Assuming automatic refunds
Many customers assume a pro‑rata refund will be issued automatically on cancellation. Always check the contract and ask for written confirmation of any refund entitlement.
Not exporting data early enough
Waiting until after cancellation to export data can lead to loss of access. Always export critical records before initiating cancellation and keep multiple backups.
Not getting written confirmation
Verbal confirmation is often insufficient. Request and retain a written cancellation acknowledgment, confirmation number or support ticket reference to avoid future disputes.
Comparative recap
At-a-glance comparison
| Plan | Price | Users | Max registrations | Support |
|---|---|---|---|---|
| Starter | ₹1,500 | 3 | Up to 2,000 / month | |
| Regular | ₹4,500 | 8 | Up to 4,000 / month | Email & Phone |
| Advance | ₹7,500 | 12 | Up to 10,000 / month | Email & Phone |
| Enterprise | ₹2 / registration | Unlimited | 7,000 - Unlimited | Email & Phone |
| Enterprise+ | ₹3 / registration | Unlimited | 10,000 - Unlimited | Email & Phone; Dedicated AM |
After cancelling
Immediate steps
- Confirm receipt of cancellation and save any confirmation ID or ticket number.
- Export and securely store all necessary data, invoices and logs before access is removed.
- Monitor bank/card statements for any unexpected charges for at least one billing cycle.
If problems continue
- Resend cancellation request with prior correspondence attached and request escalation to a manager.
- Contact your bank to dispute an unauthorised recurring charge if provider does not resolve it.
- Consider filing a complaint with the consumer forum if contractual remedies fail.
Address
Registered office
6720/1 Pyare Lal Road, Dev Nagar, New Delhi, Delhi 110005, India.
How to send cancellation by post
Send a signed cancellation letter via registered or speed post to the registered office address above and request an acknowledgement. Keep the postal receipt and any acknowledgement as proof of service.