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Endnote
2nd Floor, Fleet House, Andheri Kurla Road, Gamdevi, Marol Naka, Andheri East
400059 Mumbai , India
REF/2025GRHS4
Cancellation EndNote: Easy Method
What is EndNote
Product overview
EndNote is a reference-management software from Clarivate that helps researchers collect, organise, and format bibliographies and citations for academic writing.
It integrates with word processors (e.g., Microsoft Word) and offers cloud-syncing, library management, and citation formatting tools.
Versions and purchase channels
EndNote is sold as a one-time desktop licence through Clarivate and is also available via third-party retailers and app stores in different forms.
Trial accounts and in-app subscriptions may be offered depending on platform and purchase channel.
How to cancel EndNote
Cancel when purchased directly from Clarivate (web)
- Log in to the EndNote account used to purchase.
- Go to account settings or the subscription/purchases section.
- Select cancellation or request a return and follow the on-screen prompts to confirm.
- If auto-charge is enabled or you encounter issues, contact Clarivate support by phone or email for assistance.
Cancel for App Store (iOS) or Google Play (Android) purchases
- Subscriptions purchased through the App Store or Google Play must be cancelled through that store, not via the EndNote web portal.
- Open your Apple ID subscriptions (iOS) or Google Play Subscriptions (Android) and cancel the EndNote subscription there.
- Clarivate does not publish a separate, platform-specific cancellation flow for these stores.
What happens when you cancel
Access and feature changes
If you cancel an active subscription, access to premium features typically continues until the end of the paid period.
For one-time licences, cancelling a purchase request or returning the product will affect your licence activation according to Clarivate's return policy.
Data and sync
Your EndNote library data usually remains in your account; however, access to cloud-sync or premium services may be removed after cancellation.
Always export or back up your library before cancelling to avoid accidental data loss.
Will I get a refund?
Refunds for web direct purchases
Clarivate offers a full money-back guarantee for purchases made directly on their website within 30 calendar days of purchase.
Refunds are only available inside this 30-day window for direct Clarivate purchases.
Refunds for app-store purchases and exceptions
Clarivate does not publish platform-specific refund rules for App Store or Google Play purchases; refund decisions for those purchases are governed by Apple or Google policies.
If you cancelled a trial but were charged, contact the store (Apple/Google) and Clarivate support to resolve billing disputes.
EndNote plans and pricing
Available price points (examples)
Official regional INR pricing is not publicly listed by Clarivate. Third-party import listings show example one-time prices in INR.
Official Clarivate site lists USD prices for full and student licences.
| Plan | Price (INR/USD) | Period | Notes |
|---|---|---|---|
| EndNote 6.0 (third-party import) | ₹6,969 | One-time (One-time) | Older version sold via Ubuy; shipping and customs extra |
| EndNote 20 (third-party import) | ₹42,238 | One-time (One-time) | Download sold via Ubuy; shipping and customs extra |
| EndNote (official Clarivate pricing example) | $275 (full), $150 (student) | One-time (One-time) | No official INR pricing published on Clarivate site |
Your consumer rights in India
Statutory rights and digital goods
There is no clear statutory 14-day 'cooling-off' right for digital goods in India referenced by Clarivate’s materials.
Consumers should not assume a mandatory 14-day refund right applies to EndNote purchases in India.
Clarivate policy and platform rules
Clarivate voluntarily offers a 30-day money-back guarantee for purchases made directly through their website.
For App Store or Google Play purchases, refunds and cancellation rules are governed by Apple/Google policies rather than Clarivate's web refund policy.
Customer experiences
Positive feedback
Many users praise EndNote for reliable citation tools, the Cite While You Write integration, and useful library organisation features.
Reviews note EndNote is effective for academic work and reference management.
Negative feedback
Some users report a complicated interface, sync problems, and poor or slow support for cancellations and billing disputes.
There are reports of difficulty cancelling trials or being charged unexpectedly after a trial period.
Documentation checklist
What to gather before contacting support
- Order receipt or invoice (email or screenshot).
- Account email used for purchase and subscription details.
- Purchase date and transaction ID or payment method information.
- Screenshots of subscription status, trial cancellation confirmation, or store receipts.
What to include in a refund or cancellation request
- Clear statement of requested action (cancel, refund, or return).
- Attach proof of purchase and any communication with Clarivate or the app store.
- If charged after cancelling a trial, include dates and supporting evidence.
Common mistakes
Assuming the wrong cancellation path
Example: Cancelling through the EndNote web portal when the subscription was purchased via the App Store. This does not stop store billing.
Always check where you originally purchased before attempting cancellation.
Not keeping proof of purchase
Example: Deleting the receipt email after purchase. Without a receipt or transaction ID, refund requests take longer to resolve.
Keep order confirmations, screenshots, and any trial cancellation confirmations for disputes.
Comparative recap
Channel comparison
| Channel | How to cancel | Refund window | Typical price |
|---|---|---|---|
| Web (direct from Clarivate) | Cancel via EndNote account settings or contact Clarivate support | 30 days for full refund | Official: $275 (full), $150 (student) - no official INR listed |
| App Store (iOS) / Google Play (Android) | Cancel via Apple ID subscriptions or Google Play Subscriptions | Refunds governed by Apple/Google policies (not Clarivate) | Store prices vary by region and platform |
| Third-party retailers (e.g., Ubuy) | Follow retailer's cancellation/return policy; contact retailer | Depends on retailer; Clarivate web refund policy may not apply | Examples: ₹6,969 (EndNote 6.0), ₹42,238 (EndNote 20) via Ubuy |
After cancelling
Immediate actions
Export and back up your EndNote library and any customised styles or filters before losing access to online or premium features.
Keep confirmation emails and any refund authorisation for your records.
Who to contact for unresolved issues
If a charge occurs after cancelling a trial or subscription, contact Clarivate support and the store where you made the purchase (Apple or Google) to open a billing dispute.
Retain all documentation and transaction IDs to speed up resolution with support teams.
Address
Clarivate India office
2nd Floor, Fleet House, Andheri Kurla Road, Gamdevi, Marol Naka, Andheri East, Mumbai, Maharashtra 400059, India
Contact notes
Use the address above for formal correspondence, and use your online EndNote account or platform support channels for cancellations and billing inquiries.
For App Store or Google Play purchases, contact Apple or Google support directly for store-managed refunds and cancellations.
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Written by Myra Choudhary
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.
FAQ
To cancel your EndNote subscription purchased directly from Clarivate, log in to your EndNote account, navigate to account settings, select cancellation, and follow the prompts. You can also cancel in writing via registered mail if needed.
To cancel your EndNote subscription purchased through the App Store, open your Apple ID subscriptions and cancel it there. If you need to cancel in writing, you can also send a request via registered mail.
After cancelling your EndNote subscription, you will retain access to premium features until the end of your paid period, but cloud-sync and premium services may be removed. Always back up your library before cancelling.
Yes, if you cancel your EndNote subscription purchased directly from Clarivate within 30 days, you are eligible for a full refund. For written cancellation, ensure you keep proof of your request.
If you were charged after cancelling your EndNote trial, contact both the App Store or Google Play and Clarivate support to resolve the billing dispute. You can also send a written request via registered mail.