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I hereby notify you of my decision to terminate the contract relating to the Epocrates service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Epocrates: Easy Method
What is Epocrates
Overview
Epocrates is a clinical reference app and web service that provides drug information, interaction checking, dosing guidance, and point‑of‑care tools for healthcare professionals.
It is subscription‑based for premium features (epocrates+), while basic reference content remains available free of charge.
Availability
Epocrates operates globally but has discontinued offering epocrates+ subscriptions to non‑U.S. customers; availability and purchase options may vary by country.
Support and account management are handled through the Epocrates support pages and in‑app subscription links.
How to cancel Epocrates
Cancel on the web (epocrates.com)
- Sign in at the Epocrates website.
- Tap Account (initials icon bottom‑left) → Payment & Subscription → Cancel Subscription.
- Follow the on‑screen prompts; this cancels future renewals but preserves access until the paid period ends.
- For official guidance see the support page: Epocrates Support.
Cancel via Apple App Store (iOS)
- In the app: Profile → Manage Profile → Manage epocrates+ Subscription (this opens Apple Subscriptions).
- Or open iOS Settings → Apple ID → Subscriptions → select Epocrates → Cancel.
- Apple controls billing and refunds for App Store purchases; contact Apple for refund requests.
Cancel via Google Play Store (Android)
- In the app: Profile → Manage Profile → Manage epocrates+ Subscription (opens Google Play Subscriptions).
- Or open Play Store → profile icon → Payment & Subscriptions → Subscriptions → select Epocrates → Cancel.
- Google controls billing and refund handling for Play Store purchases; Google’s refund windows may be limited.
What happens when you cancel
Access after cancellation
When you cancel, Epocrates typically disables automatic renewal only; your current paid access continues until the subscription period ends.
You will not lose immediate access for the remainder of the paid term unless otherwise stated at purchase.
Account and data
Canceling does not necessarily delete your account or stored settings; account data is often retained unless you request deletion.
To remove personal data or close your account completely, contact Epocrates support as described on their support page.
Will I get a refund?
Web purchases and refunds
Epocrates states refunds are honored within 14 days of purchase for purchases made via epocrates.com (web) if requested.
To request a refund for a web purchase, contact support via Help & Feedback on the site or email support@epocrates.com.
App Store and Play Store refunds
For Apple App Store purchases, Epocrates support cannot process refunds; you must contact Apple and follow Apple’s refund policy.
For Google Play purchases, Epocrates support may assist, but Google may only be able to process refunds if requested promptly (often within 1 day).
Epocrates plans and pricing
Current pricing situation
Epocrates has discontinued offering epocrates+ subscriptions to non‑U.S. customers, so official INR pricing for 2024/2025 is not published.
If you purchased via the App Store in India, price and conversion depend on Apple’s billing and may vary.
Pricing table
| Plan | = period | Price (INR) | Notes |
|---|---|---|---|
| epocrates+ | Yearly / Monthly | Contact for pricing | Premium subscriptions discontinued for non‑U.S. buyers; contact support. |
| Free tier | Ongoing | Free | Basic reference content remains available at no charge. |
Your consumer rights in India
Legal framework
Under India’s Consumer Protection Act, 2019 and the E‑Commerce (Consumer Protection) Rules, 2020, digital service platforms are typically required to process refunds within 15 days of cancellation or request.
Platforms must provide grievance redressal mechanisms; unreasonable delays or refusals may be considered unfair trade practices.
Implications for Epocrates users in India
Although Epocrates has limited premium offerings for non‑U.S. customers, Indian users who made web purchases may be entitled to refunds within 14 days as per Epocrates’ stated policy.
If Epocrates fails to honor refunds or delays resolution, users can escalate complaints through consumer forums or regulatory authorities under Indian consumer law; see a discussion of the rules: E‑commerce refund rules (law4u).
Customer experiences
Positive feedback
Many users report that Epocrates is a valuable daily resource in clinical settings, praised for comprehensiveness in drug information and interactions.
Reviewers often highlight ease of use, organization, and usefulness for dosing and reference at the point of care; see user reviews: Epocrates reviews (Capterra).
Negative feedback
Common complaints include subscription cost and questions about value for money, occasional billing issues, and slow customer support response times.
Some users report outdated or inaccurate medication information and difficulties obtaining refunds or cancelling from certain accounts.
Documentation checklist
Before requesting cancellation or refund
- Account email and username used for the Epocrates account.
- Proof of purchase (order number, receipt, payment transaction ID).
- Date of purchase and a clear statement of the requested action (cancel/refund).
When contacting support or escalating
- Screenshots of subscription status or billing entries from App Store / Play Store / bank statement.
- Copies of any prior communication with Epocrates support.
- Record the support ticket number and dates of correspondence.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the Epocrates website but were billed through Apple or Google; refunds and cancellations must be done through the store that processed the payment.
Always check which platform processed your subscription before requesting a refund.
Assuming immediate refunds or loss of access
Users sometimes expect instant refunds or immediate loss of access. Epocrates normally cancels future renewals but keeps current access until the paid period ends.
Also, App Store and Play Store refund windows and policies differ; assuming Epocrates can directly refund an App Store charge is a common error.
Comparative recap
At‑a‑glance comparison
| Method | = period | Who handles refund? | Ease of cancellation |
|---|---|---|---|
| epocrates.com (web) | One‑time / Recurring | Epocrates (support@epocrates.com) | Direct via Account → Payment & Subscription |
| Apple App Store (iOS) | Monthly / Yearly | Apple | Cancel via iOS Settings or App Store subscriptions |
| Google Play Store (Android) | Monthly / Yearly | Google Play | Cancel via Play Store → Subscriptions |
After cancelling
Verify cancellation
After cancelling, check your account subscription page and email for a cancellation confirmation or receipt.
Keep the confirmation for at least one billing cycle in case of post‑cancellation charges.
Next steps if you need help
- Contact Epocrates support via the official support page: Epocrates Support.
- For web purchase refunds, email support@epocrates.com and include proof of purchase and the requested action.
- If unresolved and you are in India, you may consider raising the issue under the Consumer Protection Act; see local guidance.
Address
Corporate address
Epocrates corporate address (for correspondence):
1100 Park Place, Suite 300, San Mateo, California 94403, United States
How to contact
Primary help and account management is available via the Epocrates support page: Epocrates Support.
For web purchase refund requests you may email: support@epocrates.com.