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Cancel FIREFLIES
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I hereby notify you of my decision to terminate the contract relating to the Fireflies service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fireflies: Easy Method
What is Fireflies
Overview
Fireflies is an AI-powered meeting assistant that records, transcribes, and summarizes conversations and integrates with tools like Zoom and Slack.
It is subscription-based with free and paid tiers, offering features such as automated transcription, AI summaries, and meeting analytics.
How it is commonly used
Teams use Fireflies to capture meeting notes, extract action items, and search meeting transcripts for faster follow-up.
It supports web and mobile access, and subscriptions may be purchased directly or via app stores.
How to cancel Fireflies
Web (direct via Fireflies)
- Open the Fireflies web app and sign in to your account.
- Go to Settings → Account Settings → Manage Subscription → Cancel Subscription.
- Confirm by selecting "I want to cancel subscription" and finalize the cancellation.
Mobile platforms (iOS and Android)
- iOS (App Store): You cannot cancel inside the Fireflies app. Open iOS Settings → your name → Subscriptions → find Fireflies → Cancel.
- Android (Google Play): Open the Google Play app → Payments & Subscriptions → Subscriptions → find Fireflies → Cancel.
- If billing continues after cancelling, contact the relevant platform support (Apple or Google) and Fireflies support.
What happens when you cancel
Access and billing
If you cancel a web subscription, your account will remain on the paid tier until the end of the current billing cycle.
Auto-renewal stops upon cancellation; you retain paid features for the remainder of the paid period.
Data and account status
After the billing cycle ends, your account will downgrade to the Free tier and is subject to Free-tier limits.
Your data - transcripts and recordings - remains available but governed by Free-tier storage and feature limits.
Will I get a refund?
Monthly (web purchase)
- Full refund eligibility: if you used Fireflies for ≤ 7 days AND logged ≤ 3 meetings.
- If used > 7 days or logged > 3 meetings, a pro-rated refund may be offered after deducting a usage fee.
- A US$3 Stripe processing fee may be deducted from refunds where applicable.
- Refunds typically take 5 - 10 business days to reflect in your account.
- AI Credits add-ons are non-refundable.
Annual (web purchase) and platform purchases
- Annual plans: full refund eligible only if used ≤ 7 days AND logged ≤ 20 meetings; pro-rated refunds generally do not apply to annual plans.
- App Store / Google Play purchases: refunds are subject to Apple’s or Google’s refund processes; Fireflies cannot directly issue refunds for purchases made through those platforms.
Fireflies plans and pricing
Official estimates
Official pricing is listed in USD; the table below shows approximate INR estimates from available information.
Third-party reseller offers in INR may differ and are not official Fireflies pricing.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Pro (official USD estimate) | approximately ₹770/month | Monthly (billed annually) | Unlimited transcription, AI summaries, 8,000 mins storage per seat, integrations |
| Business (official USD estimate) | approximately ₹1,540/month | Monthly (billed annually) | Everything in Pro plus unlimited storage, video recording, conversation intelligence |
| Pro (reseller via Byte Shop) | ₹399/month | Monthly | Unlimited transcription & summaries, 8,000 mins storage, downloads, analytics |
| Business (reseller via Byte Shop) | ₹799/month | Monthly | Unlimited transcription/summaries, unlimited storage, video recording, analytics |
Notes on pricing
- Official prices are in USD and converted approximately to INR for reference.
- Third-party reseller "private activation" offers are significantly discounted and not from the official vendor.
Your consumer rights in India
General rule
India does not provide an automatic 14-day cooling-off right for digital subscriptions in the same way some jurisdictions do.
Refunds therefore depend primarily on the vendor’s published refund policy unless Indian law provides otherwise.
Web purchases vs platform purchases
- For web purchases, follow Fireflies’ refund policy (for example, the 7-day usage-based rule for full refunds).
- For App Store/Google Play purchases, Apple’s or Google’s refund processes apply and may impose different windows and conditions.
- If Fireflies support does not resolve a refund issue, you may consider platform dispute processes or your bank/card chargeback rights.
Customer experiences
Positive feedback
- Many users praise transcription accuracy, speed, and AI features like summaries and action-item extraction.
- Users often highlight a user-friendly interface and useful integrations for international and multilingual teams.
Common complaints
- Some users report difficulty cancelling subscriptions, with cancel buttons sometimes greyed out or inaccessible on mobile.
- Other complaints include opaque billing, unexpected charges after cancellation, limited support responsiveness, and account lockouts that prevent cancellation.
Documentation checklist
Essential items to gather
- Your Fireflies account email and subscription ID (if available).
- Receipt or invoice showing the charge date and amount.
- Screenshots of subscription settings and the cancellation flow if buttons are inactive or greyed out.
Additional useful items
- Meeting usage logs or counts (number of meetings logged and dates) to support refund eligibility claims.
- Payment method details (last four digits of card) and any correspondence with support or platform receipts.
Common mistakes
Attempting to cancel inside the app on iOS
Users often expect to cancel subscriptions inside the Fireflies iOS app; iOS subscriptions must be cancelled via Apple ID settings.
Attempting to cancel in-app can lead to confusion and the belief cancellation did not occur.
Assuming an immediate refund or cancellation
Many assume cancellation triggers an immediate refund or removal of charges; typically the paid period continues until its end and refunds follow specific rules.
Also, platform purchases require contacting Apple or Google for refunds, which adds steps and potential delays.
Comparative recap
Quick comparison
| Method | How to cancel | Refund rules | After cancellation |
|---|---|---|---|
| Web (direct) | Settings → Account Settings → Manage Subscription → Cancel → confirm | Monthly: full refund if ≤7 days & ≤3 meetings; pro-rated possible. Annual: full refund if ≤7 days & ≤20 meetings; no pro-rata. | Access until end of billing cycle; then downgrades to Free tier; data retained within Free limits. |
| App Store (iOS) | Apple ID Settings → Subscriptions → find Fireflies → Cancel | Refunds handled by Apple per their policies; Fireflies cannot directly refund App Store purchases. | Auto-renewal stops; access remains until period end subject to Apple policy. |
| Google Play (Android) | Google Play → Payments & Subscriptions → Subscriptions → find Fireflies → Cancel | Refunds handled by Google per their policies; Fireflies cannot directly refund Play purchases. | Auto-renewal stops; access remains until period end subject to Google policy. |
Takeaway
- Direct web purchases give the most direct route for refunds under Fireflies’ policy.
- App store purchases require dealing with Apple/Google for refunds and follow platform rules.
After cancelling
Immediate steps
- Keep screenshots and confirmation messages showing the cancellation date and subscription status.
- Monitor your bank or card for any continued charges and note dates and amounts.
If charges continue or refund is delayed
- Contact Fireflies support with your documentation and request escalation if the issue is not resolved promptly.
- For App Store/Google Play purchases, open a refund request with Apple/Google; if unresolved, consider contacting your bank or card issuer for a dispute as a last resort.
Address
Registered / corporate address
1747 Nursery Way, Pleasanton, CA 94588, United States
Notes
This address is the principal address associated with the company; for support or billing queries use the contact options inside the Fireflies web app or your platform provider.