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Fortinet
C1 And C2‑201, C1 And C2‑301, 2nd And 3rd floor, Tower‑C, The Millennia No 1 And 2, Murphy Road
560008 Ulsoor , India
REF/2025GRHS4
Cancellation Fortinet: Easy Method
What is Fortinet
Overview
Fortinet is a global cybersecurity company providing network security, endpoint protection, and threat intelligence products and services.
Its offerings include hardware (FortiGate firewalls), subscription services (FortiGuard, FortiCare), training, exam vouchers and remote labs.
Main services covered by this guide
This guide focuses on cancellation and refund rules for Fortinet training, exam vouchers, remote lab orders and service contract activations in India.
Policies are based on Fortinet helpdesk documentation and Fortinet's service contract activation policy linked below.
How to cancel Fortinet
General approach
- Identify the exact product or service you purchased (training type, voucher, lab, or service contract).
- Check the specific cancellation policy for that product before contacting support.
Step-by-step cancellation actions
- For Security Awareness & Training subscriptions: cancel via the Fortinet training portal or contact Fortinet Help Desk. Note the subscription is prepaid and non-refundable. See the official policy: Cancellation Policy - Security Awareness and Training Service.
- For instructor-led private onsite training: provide cancellation notice at least 14 days before class start to avoid forfeiture. See details: Instructor-led Onsite Private Cancellation Policy.
- For instructor-led public/online training: provide notice at least 72 hours before class to cancel or reschedule. See: Instructor-led Online/Public Cancellation Policy.
- For exam vouchers: cancellation or refund is not allowed once the voucher is delivered. See: Exam Voucher Policy.
- For ATC remote labs: submit cancellations at least 3 business days prior if ordered via Gilmore Store, or 7 business days prior if ordered directly via Fortinet. See: ATC Remote Labs Cancellation Policy.
What happens when you cancel
Access and service termination
Cancellation effects vary by product: subscriptions typically end at the end of the paid period, while time-limited services (labs, vouchers) may be immediately revoked if outside cancellation windows.
Instructor-led sessions cancelled late may be treated as no-shows with no reschedule or refund.
Renewal and contract impacts
Auto-renewal terms depend on the original contract; cancelling does not guarantee refund for any remaining prepaid period.
Service contract activation windows (grace period) are time-sensitive; failing to register within the grace period can forfeit entitlements.
Will I get a refund?
Standard refund rules
Fortinet's training and voucher policies generally do not provide refunds for prepaid subscriptions or delivered vouchers.
Late cancellations for instructor-led training and lab orders typically result in no refund, per the specific policy timelines.
Key exceptions and policies
- Security Awareness & Training Service: no refund for prepaid subscriptions even if cancelled. See: policy.
- Exam vouchers: non-refundable and non-transferable once delivered. See: policy.
- Service Contract Activation & Grace Period: one-year contracts not registered within the 365-day grace period may be forfeited without refund. See: Service Contract Activation and Grace Period Policy.
Fortinet plans and pricing
Available bundle pricing (India)
The table below lists representative India bundle prices sourced from reseller listings and marketplace quotes.
Contact official partners for final quotes and availability; prices may vary by vendor and region.
| Plan | Price | Period | Features |
|---|---|---|---|
| Hardware + 1‑Year 8×5 FortiCare & FortiGuard UTM Bundle - FG-140F | ₹83,395 | Annual (1‑Year) | Hardware + UTM suite + support |
| Hardware + 1‑Year 8×5 FortiCare & FortiGuard UTM Bundle - FG-160F | ₹1,20,331 | Annual (1‑Year) | Hardware + UTM suite + support |
| Hardware + 1‑Year 8×5 FortiCare & FortiGuard UTM Bundle - FG-180E | ₹1,90,902 | Annual (1‑Year) | Hardware + UTM suite + support |
| Hardware + 1‑Year 8×5 FortiCare & FortiGuard UTM Bundle - FG-181F | ₹2,37,438 | Annual (1‑Year) | Hardware + UTM suite + support |
| Hardware + 1‑Year 8×5 FortiCare & FortiGuard UTM Bundle - FG-1100F | ₹5,74,757 | Annual (1‑Year) | Hardware + UTM suite + support |
| FG-90D - 1‑Year 8×5 Bundle | ₹85,000 | Annual (1‑Year) | 8×5 support bundle |
| FG-90D - 3‑Year 8×5 Bundle | ₹1,35,000 | 3‑Year | 8×5 support bundle |
| FG-130E - 3‑Year 8×5 Bundle | ₹37,000 | 3‑Year | 8×5 support bundle |
| FortiClient Enterprise Management Server License (100 clients, 1‑Year) | ₹1,18,156 | Annual (1‑Year) | Endpoint management for 100 clients + 24×7 support |
Your consumer rights in India
Applicable consumer protections
Indian consumer law (for example, the Consumer Protection Act) provides remedies for unfair trade practices and defective services.
However, Fortinet's published policies explicitly limit refunds and impose activation/grace period conditions that affect entitlements.
What to do if you believe your rights were violated
- Gather purchase records, service agreements, and correspondence with Fortinet or reseller.
- Raise a formal complaint with the seller/reseller and Fortinet support; reference the applicable policy pages.
- If unresolved, consider consumer forum or legal remedies under Indian law.
Customer experiences
Positive feedback
Some users praise Fortinet's GUI for being intuitive and appreciate the availability of both GUI and CLI management options.
See community feedback for usability impressions: Reddit discussion.
Negative feedback and common complaints
Public reviews report issues around support responsiveness, documentation clarity, licensing activation timing and device ownership transfer problems.
Trustpilot and community threads note lower satisfaction with support and some product behaviors; review summaries are available at the official review listing: Trustpilot Fortinet reviews.
Documentation checklist
What to prepare before requesting cancellation
- Order or invoice number and purchase date.
- Account or subscription ID used to purchase the service.
- Exact product name (e.g., Security Awareness subscription, exam voucher code, lab order ID).
- Proof of payment (receipt, credit card statement) and correspondence with Fortinet/reseller.
Helpful supporting documents
- Training confirmation email or calendar invite for instructor-led courses.
- Voucher delivery email containing voucher codes.
- Service contract or activation confirmation and any registration attempts.
Common mistakes
Missing cancellation windows
A frequent error is attempting to cancel after the policy window (e.g., less than 14 days for private onsite, less than 72 hours for public/online).
Late cancellations often result in forfeiture of payment or denial of reschedule.
Assuming automatic refunds or transfers
Buyers sometimes assume exam vouchers or licenses are refundable or transferable; Fortinet policies state vouchers are non-transferable and non-refundable once delivered.
Also, multi‑year licenses may begin at purchase, not activation, causing unexpected expirations if not checked.
Comparative recap
Quick comparison by service type
The table below summarizes cancellation notice requirements, refund likelihood and notable conditions for common Fortinet services.
| Service | Cancellation notice | Refund allowed? | Notes |
|---|---|---|---|
| Security Awareness & Training (subscription) | Cancel any time via portal | No refund for prepaid subscriptions | Subscription fees are non-refundable per policy |
| Instructor-led private onsite | At least 14 days | No if late or after start | Late cancellations not eligible for reschedule/refund |
| Instructor-led public/online | At least 72 hours | No if late or after start | Reschedule/refund denied for late notice |
| Exam vouchers | None once delivered | No | Vouchers non-transferable, non-extendable |
| ATC remote labs | 3 business days (Gilmore) / 7 business days (Fortinet) | No if late | Refunds denied if cancellation misses required lead time |
| Service contract activation | Must register within 365-day grace period | No if grace period lapses | Unregistered contracts may be forfeited without refund |
After cancelling
Next steps to confirm cancellation
Obtain and save a cancellation confirmation number or email from Fortinet or the reseller.
Verify access termination dates and any remaining obligations (e.g., return of materials or equipment).
Useful links and contacts
- Cancellation policy - Security Awareness and Training Service: helpdesk.training.fortinet.com
- Instructor-led onsite private cancellation policy: helpdesk.training.fortinet.com
- Instructor-led online/public cancellation policy: helpdesk.training.fortinet.com
- Exam voucher policy: helpdesk.training.fortinet.com
- ATC remote labs cancellation policy: helpdesk.training.fortinet.com
- Service contract activation & grace period: fortinet.com
Address
Fortinet India office (reference)
Use this address only as a geographic reference; Fortinet did not publish a specific postal address solely for cancellations in the referenced policies.
Office location
C1 And C2‑201, C1 And C2‑301, 2nd And 3rd floor, Tower‑C, The Millennia No 1 And 2, Murphy Road, Ulsoor, Bangalore 560008, India
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Written by Aarohi Chatterjee
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
You can cancel your Security Awareness & Training subscription via the Fortinet training portal or by contacting Fortinet Help Desk. Keep in mind that this subscription is prepaid and non-refundable.
For instructor-led private onsite training, you must provide a cancellation notice at least 14 days before the class starts to avoid forfeiture of fees.
No, refunds are not allowed for exam vouchers once they have been delivered, as they are non-transferable and non-extendable.
If you cancel your ATC remote lab order late, your access may be immediately revoked, and you will not be eligible for a refund. Ensure you cancel at least 3 business days prior if ordered via Gilmore Store or 7 business days if ordered directly.
No, if you fail to register within the 365-day grace period for service contract activation, you will not receive a refund, and your unregistered contract may be forfeited.