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I hereby notify you of my decision to terminate the contract relating to the Furbo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Furbo: Easy Method
What is Furbo
Overview
Furbo is a pet camera system combining live video, two-way audio, treat dispensing and optional cloud/AI subscription services for pet monitoring.
It is sold as hardware (one-time purchase) and optional subscription plans for cloud storage, AI alerts and premium features.
How Furbo is delivered
Hardware ships from Furbo-authorised stores and distributors; subscriptions are managed through your Furbo account or app.
Support, warranty and returns are handled per Furbo’s store and terms pages linked at the end of this guide.
How to cancel Furbo
Cancel subscription via Web (Account Settings)
- Sign in to your Furbo account on the Furbo website.
- Go to Account (or Subscriptions) and choose the subscription you want to cancel.
- Cancel auto-renewal at least 24 hours before the next billing date to avoid renewal.
Cancel via Mobile App and other routes
- Open the Furbo mobile app and check Account or Subscription settings to cancel; the same 24-hour notice applies per Furbo policy.
- If you purchased via an app store, also check Apple/Google subscriptions to confirm billing ownership.
Cancel or cancel hardware orders (web store)
- To cancel a hardware order before dispatch, contact Furbo support promptly (the store page describes a 1 - 2 day window to cancel before dispatch).
- Use the Furbo store contact options or the return & refund page for order cancellation instructions and timelines.
What happens when you cancel
Access and service after cancellation
After cancelling a paid subscription, you retain access until the end of the current billing period.
There are no partial-term refunds under Furbo’s stated policy; service continues through the paid term.
Data and stored clips
Your cloud-stored clips and account data remain governed by Furbo’s terms and retention rules; saved history may become inaccessible after your subscription expires.
Export or download anything you need before the end of access if you rely on cloud history or clips.
Will I get a refund?
Subscription refunds
Furbo states there are no refunds or credits for partially used subscription periods unless required by law.
Cancel at least 24 hours before renewal to avoid the next billing; paid periods remain accessible until term end.
Free trial and billing
If you started a free trial, you must cancel at least 24 hours before the trial ends to avoid being charged.
Once charged for a converted trial, Furbo’s policy generally does not issue refunds except where legally required.
Hardware refunds and exchanges
- Per the Furbo store policy for India, hardware is exchange-only within 2 days of delivery (no refund) for defects.
- If you cancel an order before dispatch, a refund will be issued within 7 - 14 days to the original payment method.
Furbo plans and pricing
Pricing summary
The table below shows Furbo hardware and subscription pricing information available for India and global plans converted to approximate INR where listed.
Contact Furbo or authorised retailers for exact, current prices and local bundles.
| Plan | Price | Period | Features |
|---|---|---|---|
| Furbo 360° Dog Camera (hardware) | ₹42,900 | One-time | 360° rotating view, 1080p HD, treat dispenser, AI pet tracking |
| Furbo Dog Camera 360 Premier Flat Rate Package | ₹8,647 | One-time | 360° camera with subscription included via Premier Flat Rate |
| Furbo Care Premium (global) | Approx ₹579/year | Yearly | Hardware warranty replacement, premium monitoring features |
| Furbo Nanny Basic Subscription (global) | Approx ₹580/month | Monthly | AI barking alerts, 30-day cloud history |
| Furbo Nanny Basic Subscription (global) | Approx ₹5,714/year | Yearly | Annual plan (savings vs monthly) |
Your consumer rights in India
Legal protections
Indian consumer protection laws (for example, the Consumer Protection Act and related rules) may give you rights beyond Furbo’s stated policies.
Furbo’s policy that refunds are provided only when required by law does not override statutory consumer rights in India.
Practical implications
- You may be entitled to pro-rata refunds for unused service periods under applicable law, despite Furbo’s no-partial-refund policy.
- Furbo’s 2-day exchange window for hardware is a company policy; statutory return periods for e-commerce transactions may differ and can apply.
Customer experiences
Positive feedback
Many users praise Furbo for clear video, treat dispensing and being useful for monitoring pets remotely.
Positive reviews often highlight ease of interacting with pets and overall camera quality.
Common complaints
- Users report setup difficulties and app bugs, with some finding in-app features pushed toward paid subscriptions.
- Some reviewers describe connectivity or hardware failures, and a few report difficulty cancelling subscriptions.
Documentation checklist
What to gather before contacting Furbo
- Order number, purchase date and payment method for hardware orders.
- Account email, subscription ID and billing statements for subscription cancellations.
- Photos or videos showing defects, and a log of any support interactions (dates, ticket numbers).
Where to send documentation
- Use the contact methods on Furbo’s store and help pages for returns and cancellations.
- Keep copies of any correspondence and transaction receipts until the issue is closed.
Common mistakes
Missing the 24-hour cancellation window
A common error is cancelling too close to renewal. Furbo requires cancellation at least 24 hours before the next term.
Check your account billing date and cancel earlier to avoid an unwanted charge.
Assuming automatic pro-rata refunds
Many customers expect partial refunds after cancelling mid-term; Furbo’s policy disallows pro-rata refunds except when required by law.
If you believe a pro-rata refund is due under Indian law, document your case and reference consumer protections when contacting support.
Comparative recap
Quick comparison
The table below compares key outcomes for subscriptions, free trials and hardware orders to help you decide the right cancellation route.
| Item | How to cancel | Refunds / Exchanges | After cancel |
|---|---|---|---|
| Subscription (paid) | Account page on website or app; 24‑hour notice | No partial-term refunds (unless required by law) | Access until end of billing period |
| Free trial | Cancel before 24 hours to avoid charge | No refund once charged (unless required by law) | Continues until term end if charged |
| Hardware order (before dispatch) | Contact Furbo store support; typically 1 - 2 day window | Refund if cancelled before dispatch (7 - 14 days to process) | Order cancelled; refund to original payment method |
| Hardware after delivery | Return/exchange via Furbo store policy | Exchange only within 2 days for defects (store policy) | Follow return/exchange steps on store page |
After cancelling
What to expect next
Confirm cancellation by email and keep the confirmation for your records.
Monitor your bank or card statement to ensure no further renewals occur after the billing period ends.
Helpful links
- Furbo Terms of Service
- Payment Terms and Refund Policy (Furbo Help)
- Furbo Store Return & Refund Policy (India)
- Customer reviews (Trustpilot)
Address
Returns and correspondence address
Plot No 67, Badli Industrial Area, Phase 2, New Delhi, Delhi 110042, India
Notes about contacting
Use the Furbo store and help pages above for the correct return address, procedures and contact options before sending any item.
Keep shipment tracking and proof of postage until your return or exchange is completed.