What is GoodScore
Overview
GoodScore is a subscription-based service that provides credit score monitoring, personalised insights, and expert access through its app and website.
The service is aimed at consumers in India who want regular updates and actionable guidance on their credit profile.
Who it serves
GoodScore targets individuals seeking real-time score updates, EMI reminders, and credit improvement suggestions.
It is delivered as a paid monthly subscription and is managed via the GoodScore app or website.
How to cancel GoodScore
Cancel via website or in-app
- Sign in to your GoodScore account on the website or open the GoodScore app.
- Go to Account / Subscription / Billing (or similar) in your profile settings.
- Select "Cancel subscription" and follow the on-screen prompts to confirm cancellation.
- After cancelling, you will retain access until the end of your current billing cycle.
Cancel via App Store / Play Store and support
- If you subscribed through Apple App Store or Google Play, also check your subscriptions in the respective store and cancel there if required.
- GoodScore’s public help information does not clearly distinguish store-specific steps; if unsure, cancel on the GoodScore website and verify your store subscriptions.
- If you cannot cancel, contact GoodScore support or email the grievance officer ([email protected]) for help.
What happens when you cancel
Access and billing
Once you cancel, your GoodScore subscription remains active until the end of the current billing period.
No further subscription charges will be applied after the billing cycle ends.
Account and data
GoodScore’s publicly available policy does not specify exact data retention timelines after cancellation.
If you need account or data details after cancelling, contact GoodScore support via the official site or the grievance email.
Will I get a refund?
Subscription refunds
Subscription fees are strictly non-refundable; GoodScore states no partial or prorated refunds for unused time.
There is no stated statutory 14-day cooling-off or free-cancellation period in GoodScore’s public policy.
Bill payment and other exceptions
- If a bill payment fails after funds were debited, GoodScore will automatically refund the amount to the original payment method.
- Successfully processed bill payments cannot be cancelled; disputes should be raised with the underlying service provider, and GoodScore may assist.
- If you believe there was an unauthorised charge or billing error, collect evidence and contact [email protected] and your bank promptly.
GoodScore plans and pricing
Available plan
| Plan | Price | Period | Features |
| Monthly Subscription | ₹99 | Monthly (monthly) | AI-driven credit score monitoring; personalised insights; expert access via app |
Notes on pricing
GoodScore began monetising with a reported monthly price of ₹99; no other official plan tiers or annual bundle pricing were found in available sources.
If you need confirmation of current pricing for your account, check your subscription page or the official website.
Your consumer rights in India
Key rights under Indian law
Under the Consumer Protection Act, 2019, digital consumers have the right to clear information about prices, cancellation and refunds.
GoodScore must disclose its cancellation and refund policies; consumers can rely on those disclosures when making decisions.
How to escalate
- Contact GoodScore support and the grievance officer: [email protected].
- If charges continue after cancellation or disputes are unresolved, you can approach the appropriate consumer forum or regulator for redress.
Customer experiences
Positive feedback
Users report an intuitive, clean interface, helpful video credit reports, EMI reminders, and real-time score updates.
Some users praise responsive customer support and successful dispute resolution leading to score improvements.
Negative feedback
Other users report unsolicited calls, difficulties cancelling, and in some cases recurring payments after unsubscribing.
There are also social reports of mismatched scores compared with other providers and critical internal employee reviews.
Documentation checklist
Before cancelling
- Account email or username used to subscribe.
- Subscription confirmation or receipt from GoodScore or the app store.
- Transaction ID and date for the most recent payment.
If you need to escalate
- Screenshots of subscription status and cancellation confirmation.
- Bank or card statements showing the charge.
- Copies of communications with GoodScore support and the grievance email.
Common mistakes
Mistakes when cancelling
Failing to check whether you subscribed via the app store or directly may leave an active store subscription untouched.
Not saving cancellation confirmation or transaction receipts makes disputes harder to resolve.
Billing misunderstandings
Assuming cancellation entitles you to a refund can lead to disappointment; GoodScore’s policy states subscription fees are non-refundable.
Not checking bank or app store subscription lists is a frequent reason charges keep appearing after a cancellation attempt.
Comparative recap
Key comparisons
| Feature | GoodScore | Notes |
| Cancellation method | Website or in-app; check store subscriptions too | Access continues until end of billing cycle |
| Refund policy | No refunds for subscriptions | Bill-payment failures refunded automatically |
| Price | ₹99 (Monthly) | Reported single monthly plan; verify on your account |
| Customer experience | Mixed: positive UX and support; some billing complaints | Keep evidence if you need to escalate |
Quick verdict
GoodScore offers a low-cost monthly subscription with clear "no refund" terms and cancellation that stops future billing at cycle end.
Because of mixed user reports about billing and cancellation, save receipts and confirmation messages when you cancel.
After cancelling
Checklist immediately after cancellation
- Save the cancellation confirmation or take a screenshot of the cancelled subscription status.
- Verify your next billing date and check that no new charges appear on your card or bank statement.
If charges continue
- Contact GoodScore support and email the grievance officer at [email protected] with evidence.
- Check and cancel subscriptions in Apple App Store or Google Play if you used those stores to subscribe.
- If unresolved, consider lodging a complaint with the appropriate consumer forum and your bank for unauthorised charges.
Official GoodScore website for account and support: https://goodscore.app/
Address
Registered address
57/4, Vajram Esteva, 2nd Floor, Marathahalli‑Sarjapur Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka 560103, India
Contact and compliance
For grievance escalation use [email protected] or visit the official site for support and contact options.