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Recipient
Hix.Ai
121 KAKI BUKIT AVENUE 1, #02-00, SHUN LI INDUSTRIAL PARK
415995 SINGAPORE , India
REF/2025GRHS4
Cancellation Hix.Ai: Easy Method
What is Hix.Ai
Overview
Hix.Ai is a subscription-based SaaS product that uses AI to assist with business tasks such as writing, automation and data workflows.
The service is delivered as a recurring paid subscription with web and mobile (App Store / Google Play) availability depending on how you signed up.
Primary uses
Users commonly use Hix.Ai for content generation, team collaboration and workflow automation through a web dashboard or mobile subscriptions.
Pricing and specific capabilities may vary by plan and by where the subscription was purchased.
How to cancel Hix.Ai
Via the web dashboard
- Sign in to your Hix.Ai account.
- Open the Dashboard (click the user icon) and go to Billing.
- When prompted with "Need to cancel your subscription?" click Cancel Subscription and optionally submit a refund request.
If the in-app option is not available or for written requests
- Send a written cancellation request by email to [email protected] and include your account details, plan name and transaction/reference number.
- If you subscribed via mobile stores, cancel using the App Store or Google Play subscription management flows (see sub-section below).
App Store / Google Play cancellations
- For iOS (App Store): use Apple's subscription management and, for refunds, Apple’s refund process.
- For Android (Google Play / Google Pay): use Google’s subscription and order support/refund system.
- Third-party platforms require cancellation through the platform that processed your payment; Hix.Ai support cannot cancel those subscriptions directly.
What happens when you cancel
Access and billing
After cancellation you will typically retain access until the end of the current paid period unless otherwise stated by the vendor.
Recurring billing should stop after the end of the subscription period, but users report cases where charges continued; monitor your card statements closely.
Data and account
Account data is usually retained per the provider’s retention policy. Export any important data before requesting account deletion.
If you require full deletion, specify this in your cancellation email and keep copies of the vendor’s confirmation.
Will I get a refund?
General refund policy
Web purchases: XXAI (alias Hix.ai) offers a 30-day refund window for web purchases; contact [email protected] within 30 days to request a web-based refund.
EU or Turkey customers are eligible for a 14-day cooling-off refund under local rules as noted in the provider terms.
India and other customers
For customers outside the EU/Turkey (including India), refunds are generally limited: monthly plan refunds only within 24 hours of the initial charge; annual within 72 hours.
No refunds are typically provided after those short initial windows. Refunds, if approved, are processed within 7 - 10 business days but repeated refund requests may be denied.
How to request a refund
- If eligible, email [email protected] (for web purchases) or contact [email protected] with your account and transaction details.
- If you purchased via Apple or Google, request refunds through Apple or Google’s order/refund systems instead of Hix.Ai support.
- Keep all receipts, transaction IDs and any cancellation confirmations when you ask for a refund.
Reference: Hixx.ai terms of service.
Hix.Ai plans and pricing
Current INR pricing (third-party sources)
| Plan | Price (INR) | Period | Features (short) |
|---|---|---|---|
| HIX Writer Basic (Ikana review) | ₹399.00 | monthly | GPT-3.5, 10,000 words/month, 120+ AI tools, priority support |
| HIX Writer Pro (Ikana review) | ₹599.00 | monthly | Everything in Basic + 50,000 words/month |
| HIX Writer Unlimited (Ikana review) | ₹1,997.00 | monthly | Unlimited words/month, all writing tools |
| HIX Writer Basic (Flash sale) | ₹649.00 | monthly | Same features as Basic, discounted |
| HIX Writer Pro (Flash sale) | ₹998.00 | monthly | Same features as Pro, discounted |
| HIX Writer Unlimited (Flash sale) | ₹3,494.00 | monthly | Same features as Unlimited, discounted |
Notes on these prices
These INR prices were reported in third-party reviews and flash-sale listings and may not reflect current official pricing.
The official Hix.Ai site does not display INR-specific pricing; always verify prices at purchase time.
How to verify current prices
- Check the purchase page inside your Hix.Ai account before subscribing.
- If unsure, contact [email protected] and request written confirmation of the plan price and billing cycle.
Your consumer rights in India
Key rights under Indian law
Indian consumers are protected by the Consumer Protection Act and related e‑commerce rules that prohibit misleading practices and unfair contract terms.
Digital services must not misrepresent pricing or continue billing after a confirmed cancellation.
How to escalate a dispute
If a service fails to perform (for example, billing continues after cancellation), you may be entitled to remedies including refunds or compensation.
Escalation routes include chargebacks through your payment provider, the National Consumer Helpline, or filing a claim at the District Consumer Forum.
Customer experiences
Positive feedback
Some users praise Hix.Ai as a capable AI tool with useful features and responsive customer service in individual reports.
Positive reviews note helpful after-sales support and effective writing tools for certain use cases. See user reviews for examples.
Negative feedback
Common complaints include unexpected or higher-than-advertised charges and difficulty cancelling subscriptions via in-app or dashboard controls.
Many users report delayed or denied refunds and continued billing after cancellation; these issues appear repeatedly in public reviews.
Reference: Trustpilot - Hix.Ai reviews.
Documentation checklist
Before contacting support
- Account email and username used with Hix.Ai.
- Plan name and the exact date/time of subscription or renewal.
- Transaction ID, payment method and screenshot of the charge.
If you escalate or dispute
- Saved copies of cancellation confirmations or screenshots of failed cancellation attempts.
- Email threads with Hix.Ai support and any case/ticket numbers.
- Evidence submitted to Google/Apple if the purchase was through their stores.
Common mistakes
Assuming cancellation was processed
Example: Users sometimes click a cancel button but never receive a confirmation email; they assume the subscription ended and are later billed again.
Always keep a copy of the cancellation confirmation and check the next billing date on your statement.
Missing short refund windows
Example: Monthly refunds for many customers are only available within 24 hours of the initial charge; waiting several days can forfeit refund eligibility.
If you think you need a refund, act quickly and include transaction details in your request.
Comparative recap
Quick comparison table
| Feature | Hix.Ai | Notes |
|---|---|---|
| Cancellation methods | Web dashboard, email to [email protected], App Store / Google Play | Platform purchases must be cancelled through that platform |
| Refund window (web) | 30 days (web purchases via XXAI alias) | Contact [email protected] for web refund requests |
| Refund window (India / others) | Monthly: 24 hours; Annual: 72 hours | No refunds after these short initial windows for most customers |
| Customer experience | Mixed | Some praise features/support; multiple reports of billing and refund problems |
Interpretation
The service offers standard SaaS cancellation flows but real-world reports indicate you should document every step of cancellation and any communications.
If you are in India, act quickly on refund requests and use your payment provider for disputes if needed.
After cancelling
Verify charges and keep records
- Check your bank/card statements for at least one full billing cycle after cancellation.
- Save any confirmation emails, screenshots and support replies as proof.
If you need further help or to escalate
- If the dashboard option is unavailable or billing continues, email [email protected] and include all documentation.
- For guidance on crafting cancellation/refund letters see an example guide: Postclic - cancel HixAi example.
- For terms and refund rules, consult the provider terms: Hixx.ai terms of service.
- For community feedback and reported issues, see user reviews: Trustpilot - Hix.Ai.
Address
Company address on record
121 KAKI BUKIT AVENUE 1, #02-00, SHUN LI INDUSTRIAL PARK, SINGAPORE 415995
Other notes
The primary contact used in vendor material appears to be in Singapore; official refund and legal terms are listed in the provider terms of service.
Keep the company address and your transaction records together when escalating disputes or seeking formal remedies.
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Written by Myra Choudhary
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.
FAQ
To cancel your Hix.Ai subscription via the web dashboard, sign in to your account, click on the user icon to access the Dashboard, go to Billing, and click 'Cancel Subscription' when prompted.
If you subscribed through the App Store, you need to use Apple's subscription management to cancel your Hix.Ai subscription and follow their refund process if applicable.
For web purchases, Hix.Ai offers a 30-day refund window. If you are outside the EU or Turkey, refunds for monthly plans are only available within 24 hours of the initial charge.
Yes, you can cancel your Hix.Ai subscription by sending a written request to [email protected]. Include your account details, plan name, and transaction/reference number.
After cancellation, you typically retain access until the end of the current paid period. However, it's advisable to export any important data before requesting account deletion.