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Cancel HOTJAR
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Hotjar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hotjar: Easy Method
What is Hotjar
Overview
Hotjar is a SaaS product that records visitor behaviour on websites through heatmaps, session recordings, funnels and surveys. It helps product teams and marketers understand how users interact with pages to improve UX and conversions.
Main features
Key features include heatmaps, user session recordings, feedback widgets and survey tools that visualise user behaviour. Hotjar is browser-based and integrates via a site script or tag manager.
How to cancel Hotjar
Cancel a paid plan (downgrade to Basic)
- Sign in to your Hotjar account on the web.
- Go to Billing → Subscriptions → Manage subscriptions → Change plan → select Basic.
- The downgrade takes effect at the end of the current billing cycle; no further charges occur after that cycle ends.
- Full cancellation instructions are on Hotjar's support page: How to Cancel your Hotjar Plan.
Delete your entire account (immediate and permanent)
- If you want to remove the account and all collected data immediately, sign in and go to My Details → Delete Your Hotjar Account.
- This action is permanent and deletes data; see Hotjar's delete-account doc for details: How to Delete Your Hotjar Account.
What happens when you cancel
Access and feature changes
When you downgrade from a paid Ask or Observe plan to the Basic plan, paid features are removed at the end of the current billing cycle.
You retain access to the Basic plan features after the downgrade date, but advanced limits and recordings from paid tiers will no longer be available.
Data retention and deletion
Downgrading does not automatically delete your account or collected data; data remains according to Hotjar's retention settings unless you delete the account manually.
To remove all stored data immediately, use the Delete Your Hotjar Account function in My Details.
Will I get a refund?
Refund eligibility
New Hotjar customers receive a 14‑day free trial and a 30‑day money‑back guarantee on new monthly or annual subscriptions if cancellation and refund request are submitted within the first 30 days before renewal.
To be eligible, the account owner must submit cancellation within the app and contact Hotjar to request the refund before the renewal date. See Hotjar's refund policy: Refund Policy.
Exceptions and limits
- Refunds are not given for partially used days or months.
- No refunds are provided for subscriptions canceled after the renewal date or for mid‑cycle pro‑rata credits.
- Hotjar’s policy is presented as a global policy; there is no special Indian statutory 14‑day right mentioned in their documentation.
Hotjar plans and pricing
Official pricing availability
Hotjar's publicly available pricing is quoted in USD; no official INR pricing was located in the verified documentation.
If you require local-currency pricing or invoices in INR, contact Hotjar sales or support through your account.
Pricing table
| Plan | Period | Price |
|---|---|---|
| Basic (Free) | Monthly / Annual | Free |
| Paid plans (Ask, Observe, etc.) | Monthly / Annual | Contact for pricing - official pricing quoted in USD on Hotjar's site |
Your consumer rights in India
What Hotjar states
Hotjar documents a 30‑day money‑back guarantee for new subscriptions but does not reference Indian statutory consumer rights in its public policy pages.
Their refund eligibility is conditional: new customer, cancel before renewal, and contact support to request a refund.
Practical guidance for Indian customers
- Keep records of subscription receipts, cancellation confirmations and support communications.
- If you face a dispute, you may seek advice from local consumer protection authorities or legal counsel; Hotjar’s policy is applied globally per their documentation.
Customer experiences
Positive feedback
Reviewers on TrustRadius praise Hotjar for easy setup, intuitive interface, useful heatmaps and session recordings that make metrics accessible.
These reviews highlight the product’s visual insights and straightforward recording features: TrustRadius reviews.
Negative feedback
Some Trustpilot reviews report difficulties with support, particularly around refunds and responsiveness when cancelling on renewal day.
Complaints include perceived price increases and challenges getting a human representative for billing issues: Trustpilot reviews.
Documentation checklist
Before you cancel
- Account owner sign-in credentials or owner access to the account.
- Current billing receipts and subscription renewal dates.
- Saved screenshots or exported data you need to keep before deletion.
When requesting a refund or support
- Cancellation confirmation (screenshot or email) showing downgrade or deletion request.
- Support ticket numbers, dates and copies of correspondence with Hotjar support.
Common mistakes
Not cancelling via the correct path
Some users try to cancel through billing emails or third‑party payment pages. Hotjar requires the downgrade via the web interface (Billing → Subscriptions → Manage subscriptions → Change plan → Basic).
Failing to follow the in‑app cancellation flow can leave the subscription active until renewal.
Missing refund timing and ownership
Users sometimes request refunds after the renewal date or from non‑owner accounts; Hotjar requires the account owner to cancel and request refunds within the eligible period.
Also, refunds are not pro‑rata - expecting a partial month refund is a common misconception.
Comparative recap
Quick comparison
| Service | Cancellation method | 30‑day money‑back | Pro‑rata refunds |
|---|---|---|---|
| Hotjar | In‑app downgrade to Basic (Billing → Subscriptions → Manage subscriptions → Change plan) or delete account via My Details | Yes for new subscriptions if cancelled and requested before renewal within first 30 days | No - refunds are not provided for partial periods or after renewal |
| Typical SaaS practices | Varies; many allow web cancellation, some require email or support ticket | Varies; many offer limited trial or refund windows | Varies; some offer pro‑rata credit, others do not |
After cancelling
Immediate steps
- Save confirmation of the downgrade or account deletion for your records.
- Export any data or reports you need before deleting the account permanently.
Useful links
- How to cancel your plan: Hotjar cancel instructions
- Delete your Hotjar account: Delete Your Hotjar Account
- Refund policy details: Hotjar Refund Policy
Address
Company headquarters
Hotjar Ltd
Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville, St. Julian's STJ 3141, Malta
Notes
Hotjar is an international company with payment and legal arrangements handled centrally; contact support from within your account for region‑specific billing queries.