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Cancel IDENTITYIQ
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I hereby notify you of my decision to terminate the contract relating to the Identityiq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Identityiq: Easy Method
What is IdentityIQ
Overview
IdentityIQ is a subscription-based service that provides identity monitoring, credit and identity restoration, and related fraud-protection features.
The service is commonly used by consumers and businesses to track identity risks and receive support for identity-related incidents.
Who provides it
IdentityIQ is offered by Identity Intelligence Group, LLC and operates as a paid SaaS/consumer identity product.
Customer service and billing are managed by the company; third-party platform purchases are handled by the platform used to buy the subscription.
How to cancel IdentityIQ
Cancel via the website (when available)
- Log in at IdentityIQ.com and go to "Manage My Account" or your dashboard.
- Look for a "Cancel Account" or similar button, follow onscreen steps and save any confirmation or cancellation ID.
- Keep screenshots and the confirmation email as proof of cancellation.
Cancel by phone (default method)
- Call U.S. Customer Care at 877-875-1347 during Central Time business hours: Mon - Fri 07:00 - 18:00 CT, Sat 08:30 - 17:00 CT.
- Verify your identity when asked and request an email confirmation of the cancellation.
- Note the agent’s name and time of call; keep recordings/screenshots when possible.
App Store or Google Play purchases
- IdentityIQ typically does not sell subscriptions through the Apple App Store or Google Play.
- If you were billed via Apple or Google, you must use that store’s refund/self-service process; IdentityIQ does not process those cancellations or refunds.
- See additional guidance in external summaries: postclic.com.
What happens when you cancel
Account access and renewal
After cancellation your paid renewal will stop at the end of the current billing cycle unless otherwise stated by the agent.
Access to paid features may continue until the current billing period ends; confirm the exact cutoff in your cancellation confirmation.
Data and account retention
Your account data and any linked information may be retained according to IdentityIQ’s internal policies and legal obligations.
Request account data deletion explicitly if you want records removed; obtain written confirmation of any such request.
Will I get a refund?
IdentityIQ official policy
IdentityIQ’s reported policy is that no refunds or prorated credits are provided for cancellations.
This includes subscription fees, one-time fees, unused time, and credits; verify with the agent at cancellation for exceptions.
Exceptions and platform purchases
- If you purchased via the Apple App Store or Google Play, seek refunds from those platforms directly; IdentityIQ does not process those refunds. See: postclic.com.
- Document all communications if you dispute a charge with your payment provider or bank.
Summary guidance and user reports on refund behavior: plouta.com.
IdentityIQ plans and pricing
Reported India pricing (user-reported)
No official INR pricing was located in public 2024/2025 documentation.
Below are user-reported anecdotal values; they may not reflect current or standard company pricing.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| IdentityIQ (user-reported) | ₹99 | Monthly | Reported by a user (Dec 2024); features not confirmed |
| IdentityIQ (user-reported) | ₹390 | Monthly | Reported by same user after contacting support (Apr 2025); features not confirmed |
| Official pricing | Contact for pricing | Contact for pricing | No official INR prices publicly confirmed |
Pricing caveats
Because publicly available official INR prices were not found, treat the above numbers as anecdotal user reports only.
Contact IdentityIQ support or your billing statement for exact charges and plan details.
Your consumer rights in India
Payment disputes and chargebacks
If you believe you were billed incorrectly, contact your bank or card issuer to request a chargeback or dispute the transaction.
Retain all evidence (screenshots, emails, cancellation confirmations) to support the dispute.
Filing complaints and escalation
You may file complaints with local consumer redressal forums or the National Consumer Helpline where applicable.
Consider registering a formal complaint if IdentityIQ does not resolve billing disputes; escalate through your payment provider in parallel.
Customer experiences
Positive reports
- Some users report helpful and patient customer service agents and satisfactory fraud restoration support.
- Several reviewers noted courtesy credits and a sense of increased security after using the service. See user reviews: trustpilot.
Common negative feedback
- Many complaints mention difficulty cancelling, unexpected recurring charges, and challenges obtaining refunds.
- Users have reported that online cancellation was not available for them and that they had to call customer care. See summaries: aura.com.
Documentation checklist
Before you call or submit cancellation
- Account email and username
- Order number or subscription confirmation
- Last 4 digits of payment card used
- Dates of charge(s) and amounts from bank/statement
After you cancel
- Save the cancellation confirmation email or reference number
- Keep screenshots of account status and any “cancelled” messages
- Record agent name/time if cancelled by phone
Common mistakes
Assuming app-store purchases are handled by IdentityIQ
Many users mistakenly contact IdentityIQ for refunds when purchases were through Apple or Google.
If the charge originated from the App Store or Google Play, use the store’s refund process instead.
Not saving confirmation or checking billing
Failing to keep a cancellation confirmation can make disputes harder to resolve if charges recur.
Also check bank statements for at least one billing cycle after cancellation to confirm no further charges occur.
Comparative recap
Quick feature comparison
| Feature | IdentityIQ | Notes |
|---|---|---|
| Cancel via web | Available to some users | Login to Manage My Account when option is shown |
| Cancel via phone | Yes - primary method | Call 877-875-1347 (CT business hours) |
| Refund policy | No refunds/prorated credits (reported) | Exceptions may apply for platform purchases |
| App Store / Google Play purchases | Handled by Apple/Google | IdentityIQ does not process those refunds |
How to choose next step
If you need a quick cancellation, call support and request email confirmation.
If you need a refund, first determine the purchase channel (direct vs app store) before escalating.
After cancelling
Monitor billing and accounts
Watch your bank and card statements for at least one full billing cycle after cancellation.
If you see an unexpected charge, start a dispute with your payment provider immediately.
Further reading and resources
- Cancellation guidance summaries: aura.com
- Additional cancellation/refund notes: plouta.com
- App-store purchase guidance: postclic.com
Address
Corporate mailing address
Identity Intelligence Group, LLC
43454 Business Park Drive, Temecula, CA 92590, United States
Mailing and postal notes
If you need to send written cancellation or documentation, include your account details and request a return receipt.
Keep copies of everything sent and consider using tracked mail or courier for proof of delivery.