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Cancellation Jibjab: Easy Method
What is JibJab
Service overview
JibJab is a subscription-based service that lets users create personalized animated eCards and short videos using faces from photos.
The service is used for holidays, greetings, and social sharing across web and mobile apps.
Where it is offered
JibJab operates globally via its website and mobile apps on Android (Google Play) and iOS (App Store).
Subscriptions and purchase flows differ between the website and the app stores.
How to cancel JibJab
Cancel on the JibJab website (Web)
- Log in to your JibJab account.
- Go to your profile (My Info) > Membership.
- Select Edit Auto‑Renewal Subscription and disable auto‑renewal.
- Your access continues until the end of the current paid term.
Cancel on Android (Google Play) and iOS (App Store)
- Android (Google Play): Open the Google Play Store > profile icon > Payments & subscriptions > Subscriptions > select JibJab > Cancel subscription.
- iOS (App Store): On your iOS device open Settings > tap your name > Subscriptions > select JibJab > Cancel Subscription.
- These actions stop future auto‑renewals; access remains until the end of the billing period.
What happens when you cancel
Access and billing
When you cancel auto‑renewal, your subscription remains active until the end of the current billing cycle.
No further renewal charges will occur after the paid term ends if cancellation completed successfully.
Account data and content
Your account, saved creations, and uploaded photos typically remain accessible while your subscription is active.
After access ends, content availability depends on JibJab account policies; export any important items before expiry.
Will I get a refund?
Web purchases and refund windows
Refund requests for website purchases can be made if the membership was purchased directly on the website less than 30 days ago.
Refunds may also be considered if a membership renewed within the past 90 days; requests are processed in about three business days.
App Store and Google Play purchases
JibJab cannot issue refunds for purchases made through the App Store or Google Play.
If you bought via Apple or Google, request a refund directly from Apple or Google following their procedures.
Trial periods and partial use
Payments are generally non‑refundable for partially used periods, except during an explicit trial or satisfaction guarantee period.
If you canceled within a stated trial window (for example a 30‑day guarantee), you may be eligible for a full refund under the stated terms.
JibJab plans and pricing
Pricing summary (India iOS App Store examples)
Below are sample prices observed on the iOS App Store in India (2024/2025). Features per tier are not specified publicly.
Website pricing is USD‑based and may differ from these amounts.
| Plan | Price (INR) | Period | Notes |
|---|---|---|---|
| All Access (iOS In‑App) | ₹69 | One‑time | Listed as a single purchase in App Store |
| Monthly Recurring (tier 1) | ₹489 | monthly | Monthly recurring tier (features not specified) |
| Monthly Recurring (tier 2) | ₹589 | monthly | Monthly recurring tier (features not specified) |
| Monthly Recurring (tier 3) | ₹669 | monthly | Monthly recurring tier (features not specified) |
| Yearly Recurring | ₹3,449 | annual | Annual subscription price shown on iOS |
Your consumer rights in India
Refund and cancellation rights
Consumers have the right to request refunds for web purchases within 30 days of purchase or within 90 days of a renewal, according to JibJab policy.
After these windows, refunds are not guaranteed and follow the company’s Terms of Sale.
Third‑party store purchases and notification
Purchases via the App Store or Google Play are handled by those platforms; seek refunds from them, not JibJab.
If you did not receive proper notice of an auto‑renewal, you may be able to challenge recurring charges under local consumer‑protection regulations.
Transparency and escalation
Keep records of receipts and communications when disputing charges through your payment provider, app store, or consumer forum.
If you suspect unfair or misleading practices, you can escalate through India’s consumer‑protection mechanisms or your bank’s chargeback procedures.
Customer experiences
Positive experiences
Some users report prompt and professional customer service, quick email responses, and refunds when charged incorrectly.
These reports indicate that contacting support can resolve certain billing issues effectively.
Negative experiences
Other users report unexpected or unauthorized auto‑renewal charges and difficulty cancelling auto‑renewals.
Complaints also include confusing pricing displays and occasional technical problems with apps or downloads.
Documentation checklist
What to prepare before contacting support
- Account email or username used for JibJab.
- Receipt or order number for the purchase or renewal.
- Date of charge and the amount (include currency).
- Screenshot of subscription status or billing statement.
- If purchased through App Store/Play Store, include the store receipt.
How to present your request
- State clearly whether you want cancellation, refund, or both.
- Attach supporting screenshots and receipts to your email or support form.
- Keep copies of all communications and response timestamps.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the JibJab website when the subscription was purchased through the App Store or Google Play.
If you bought via Apple/Google, cancel and request refunds through those stores; JibJab cannot refund those purchases directly.
Timing and account management errors
Deleting the app before cancelling can leave the subscription active; always cancel the subscription in the store or account settings first.
Assuming instant refunds or immediate loss of access after canceling is another common error - access usually continues until period end.
Comparative recap
Quick comparison
This table compares cancellation method and refundability across platforms.
Use it to choose the correct cancellation path for your purchase.
| Platform | How to cancel | Refundability | Period |
|---|---|---|---|
| Web (JibJab website) | Account > My Info > Membership > Edit Auto‑Renewal > disable auto‑renewal | Refunds possible within 30 days of purchase or 90 days of renewal (case dependent) | Varies (monthly / annual) |
| Android (Google Play) | Google Play Store > Profile > Payments & subscriptions > Subscriptions > Cancel | Refunds via Google Play only; JibJab cannot issue | monthly / annual |
| iOS (App Store) | iOS Settings > Your name > Subscriptions > JibJab > Cancel | Refunds via Apple only; JibJab cannot issue | monthly / annual |
After cancelling
Next steps
Export or save any creations you want to keep before your access ends at the close of the billing cycle.
Check your bank or card statements after the next billing date to ensure no further charges occur.
Contact and support
For account or billing support, contact JibJab support by email at [email protected] and include your documentation checklist items.
If your purchase was made through Apple or Google, follow their refund and dispute procedures via the App Store or Google Play receipts.
Address
Company address
13428 Maxella Ave, #363, Marina Del Rey, CA 90292, United States
Support contact
Email: [email protected]
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Written by Aditya Mehta
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your JibJab subscription on the website, log in to your account, go to My Info > Membership, select Edit Auto-Renewal, and disable auto-renewal. Make sure to keep proof of your cancellation.
Yes, if you cancel your JibJab subscription within 30 days of purchase, you may request a refund. Ensure you keep proof of your cancellation request.
To cancel your JibJab subscription on your iPhone, go to Settings, tap your name, select Subscriptions, choose JibJab, and then tap Cancel Subscription. Remember to keep a record of your cancellation.
After canceling your JibJab subscription, your account and saved creations remain accessible until the end of the current billing cycle. Export any important items before access ends.
If you purchased JibJab through Google Play, you need to request a refund directly from Google Play as JibJab cannot issue refunds for those purchases. Keep proof of your request.