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Kajabi
Kajabi, LLC, Attn: Privacy Policy/Legal, 15495 Sand Canyon Ave Suite #300, Irvine
CA , United States
REF/2025GRHS4
Cancellation Kajabi: Simple Process
What is Kajabi
Overview
Kajabi is a subscription-based SaaS platform for creating, marketing, and selling online courses, memberships, and digital products. It bundles website building, email marketing, payments, and course delivery in one service.
Main uses
Creators use Kajabi to host course content, collect payments, run email campaigns, and manage members. Businesses use it to centralize digital product sales and automation.
How to cancel Kajabi
Cancel via web dashboard
- Go to Account Settings → Subscription & Billing → Change plan → Cancel subscription.
- Cancellation stops future payments and ends access at the end of your current billing or trial period.
- You can reinstate your account before the billing cycle ends if you change your mind.
Cancel for branded mobile apps (in‑app purchases)
- In‑app purchases (Apple App Store or Google Play) must be cancelled through the respective app store.
- Kajabi does not handle cancellation of in‑app purchases directly; use Apple or Google account/subscription settings.
What happens when you cancel
Access and billing
When you cancel, future subscription charges stop. Your access remains active until the end of the current billing or trial period.
Any scheduled renewals after cancellation will not be charged once the billing period ends.
Account status and data
Content and account settings generally remain on the platform after cancellation but access is removed at period end. You can often reinstate before the cycle closes to restore access.
Export any essential data (lists, course content, payment records) before access ends to avoid surprises.
Will I get a refund?
Subscription refund policy
Kajabi may, at its sole discretion, refund initial fees or a prorated portion thereof. However, Kajabi will refuse any refund after 30 days of your payment for use of the site or content.
This means timely requests (within 30 days) have a better chance of a refund, subject to Kajabi’s discretion and terms.
Purchases and in‑app refunds
- General purchases via Kajabi (web): refunds for customer purchases (full or partial) can be issued manually from the dashboard under Sales → Payments → Transactions.
- In‑app purchases: refunds must be requested through Apple App Store or Google Play. After an app store refund, report it to Kajabi and raise a Branded App support ticket so access can be revoked using the purchase token.
Kajabi plans and pricing
Pricing table
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Basic (monthly) | ₹12,978.00 approx | Monthly | 3 products; 10,000 contacts; unlimited landing pages & marketing emails |
| Basic (annual, per‑month equivalent) | ₹10,353.00 approx | Annual (per month equivalent) | Same as Basic; billed annually at ~20% discount |
| Growth (monthly) | ₹17,436.00 approx | Monthly | 15 products; 25,000 contacts; affiliate programs; advanced automations; 24/7 chat |
| Growth (annual, per‑month equivalent) | ₹14,355.00 approx | Annual (per month equivalent) | Same as Growth; billed annually at ~20% discount |
| Pro (monthly) | ₹34,585.00 approx | Monthly | 100 products; 100,000 contacts; 3 websites; code editor; multiple advanced features |
| Pro (annual, per‑month equivalent) | ₹27,667.00 approx | Annual (per month equivalent) | Same as Pro; billed annually at ~20% discount |
Notes about pricing
Prices shown are approximate conversions and may vary with exchange rates and regional taxes. Confirm final pricing at checkout before subscribing.
Billing and discounts
Annual plans are typically billed once per year and reflect an approximate discount vs monthly billing. Check your plan billing cycle in Account Settings.
Your consumer rights in India
Applicable law
Online educational services like Kajabi are treated as "services" under the Consumer Protection Act, 2019 in India. Consumer protections apply to digital subscriptions and course delivery.
Remedies and escalation
- Consumers have rights to refunds and compensation if services are deficient, misleading, or do not meet advertised promises.
- Platforms must publish clear cancellation and refund policies; unresolved grievances can be escalated to consumer forums and portals such as E‑Daakhil / E‑Jagriti.
- Remedies may include full/partial refunds, compensation for deficiency of service, or penalties as ordered by consumer courts.
Customer experiences
Positive feedback
- Many users praise Kajabi as an all‑in‑one platform combining website, courses, email marketing, and payments.
- Some customers report responsive and helpful support staff for common setup and usage issues.
Common complaints
- Recurring reports of difficult cancellations: users sometimes say they canceled via the dashboard but were still charged and faced trouble obtaining refunds.
- Frustration with AI‑based or impersonal customer service, slow resolution of technical issues, and mobile app or in‑app purchase glitches.
Documentation checklist
What to prepare before cancelling
- Account email and user ID used to subscribe.
- Order or transaction IDs for the subscription payment you want refunded or disputed.
- Screenshots of billing statements, dashboard cancellation confirmation, or error messages if you experienced issues.
Where to submit documents
- Use your Kajabi dashboard support or help center to raise tickets and attach documents when requested.
- For in‑app refunds, retain app store refund confirmation and include the purchase token when reporting to Kajabi support.
Common mistakes
Missing the refund window
Many users miss the 30‑day period within which Kajabi may consider refunds on subscription fees. Delays in requesting a refund reduce chances of success.
Check payment dates and act quickly if you want a refund or dispute a charge.
Cancelling in the wrong place
Users sometimes cancel on Kajabi but forget to cancel the in‑app subscription in Apple/Google, leading to continued charges. In‑app purchases must be cancelled via the app store.
Always confirm cancellation receipt from the correct platform (dashboard or app store) and save proof.
Comparative recap
How to read this table
The table below compares web subscriptions (managed on Kajabi) vs branded mobile app (managed via app stores) across key attributes. Use it to decide where to act for cancellation or refunds.
Key differences
| Aspect | Kajabi (Web) | Branded Mobile App (In‑App) |
|---|---|---|
| Cancellation method | Account Settings → Subscription & Billing → Change plan → Cancel subscription | Cancel via Apple App Store or Google Play subscription management |
| Refunds | May be issued manually via Sales → Payments → Transactions; subscription refunds discretionary and limited after 30 days | Request refund through Apple/Google; notify Kajabi and provide purchase token to revoke access |
| Support for revoking access | Handled directly via Kajabi dashboard and support | Kajabi requires app store refund confirmation and a Branded App support ticket to revoke access |
| Ease of dispute | Disputes handled through Kajabi support and dashboard; keep transaction records | May require coordination with app store support and Kajabi for access revocation |
After cancelling
Immediate follow‑ups
Save cancellation confirmation and any related emails or screenshots for your records. Verify access remains until the period end and that no new charges post‑cancel appear.
Longer‑term actions
- If you paid via the app stores and need a refund, request it from Apple or Google and then inform Kajabi support with proof.
- If Kajabi does not resolve a valid grievance in India, consider escalating through consumer grievance portals such as E‑Daakhil / E‑Jagriti or filing a complaint in consumer court.
Address
Corporate address
Kajabi, LLC, Attn: Privacy Policy/Legal, 15495 Sand Canyon Ave Suite #300, Irvine, CA 92618, United States.
Legal correspondence
Use the corporate address above for formal legal correspondence. For routine cancellation and refund requests, use the Kajabi dashboard support channels in your account.
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Written by Aanya Joshi
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.
FAQ
To cancel your Kajabi subscription, go to Account Settings, then Subscription & Billing, select Change plan, and finally click on Cancel subscription. Remember to keep proof of your cancellation.
Your access to Kajabi will remain active until the end of your current billing or trial period after cancellation. Ensure you export any essential data before this period ends.
Refunds for Kajabi subscriptions are discretionary and may only be issued within 30 days of your payment. If eligible, you can request a refund through the Kajabi dashboard.
In-app purchases must be canceled through the Apple App Store or Google Play settings. Kajabi does not handle these cancellations directly, so keep proof of your cancellation.
Your account data and content generally remain on the platform after cancellation, but access will be removed at the end of the billing period. Export important data before cancellation.