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Cancel KEAP
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Keap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keap: Easy Method
What is Keap
Overview
Keap is a subscription-based SaaS platform for small businesses that combines CRM, marketing automation, invoicing and basic e‑commerce tools. It is designed to help manage contacts, sales pipelines, automated campaigns and appointments.
Core features
Key capabilities include contact management, automation workflows, invoicing, appointment scheduling and a mobile app with offline support and AI-enabled automation features.
How to cancel Keap
Web cancellation steps
- Start your cancellation request at least 10 days before your next invoice date.
- You must speak with a Keap Customer Success Manager to complete cancellation; email requests or just stopping payment do not cancel the subscription.
- Confirm with the manager the cancellation effective date and request written confirmation (email or support ticket reference) of the cancellation.
Mobile cancellation notes
- Mobile (App Store / Google Play) follows the same policy: cancel at least 10 days before the next invoice and complete cancellation via Keap’s team rather than expecting an instant in‑app termination.
- Do not assume removing or updating your card will stop billing; follow the proper cancellation flow and keep records of your conversation.
What happens when you cancel
Access and billing
Cancellation is processed to take effect at the end of your current billing period; you retain access until that period ends.
Recurring charges continue through the end of the paid billing cycle; cancelling does not produce prorated refunds under standard policy.
Data retention
After cancellation, Keap retains your account data for 60 days before permanent deletion. Export necessary data within that period if you need records or contact lists.
Ask the Customer Success Manager for confirmation of the data retention timeline and any available export options during your cancellation call.
Will I get a refund?
Standard refund policy
- Keap subscription and service fees (including Kickstart Services) are generally non-refundable and are not prorated.
- Standard cancellations do not automatically trigger refunds; plan charges typically remain for the billing period already paid.
90-day money-back guarantee (limited)
Keap offers a limited 90-day money-back guarantee only where the customer selected that option at purchase and met specific conditions.
- Conditions include completing at least four implementation sessions, publishing an automation with contacts, and adding at least 100 valid opted-in contacts.
- If eligible and the conditions are satisfied, request the guarantee within 90 days of purchase. See Keap’s official guarantee details: Keap 90‑day money‑back guarantee.
- Only one 90‑day guaranty refund is available per customer under the stated terms.
Keap plans and pricing
Keap Mobile (in-app) pricing (India)
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Keap Mobile (IAP tier) | ₹899, ₹4,499, ₹1,349, ₹1,649, ₹1,249, ₹819 | Per purchase | In-app purchase tiers (features/duration vary by tier as listed in the app) |
| Keap Mobile Annual Plan | ₹9,200; ₹12,500 | Annual | Annual in-app purchase plans (tier/feature details in app) |
| Keap Mobile Semi-Annual Plan | ₹6,700 | Semi‑Annual | Semi‑annual in-app purchase plan (details in app) |
| Keap Web CRM (Lite / Pro / Max) | Contact for pricing | Contact for pricing | Web CRM subscription plans are listed internationally in USD; contact Keap sales for INR or local quotes |
Pricing notes
Mobile (in‑app) prices listed above come from Indian app store listings. Web CRM plans (Lite, Pro, Max) typically show USD pricing internationally and no official India INR web prices were found for 2024/2025.
Contact Keap sales for exact INR quotes and billing currency conversions for web subscriptions.
Your consumer rights in India
Key legal provisions
Digital subscriptions in India are governed by the Consumer Protection (E‑Commerce) Rules, 2020, which require clear, transparent pre‑purchase information on cancellation and refund terms.
Practical implications
- Keap’s requirement to speak to a manager and the no‑refund/no‑proration stance must be clearly disclosed at purchase to meet transparency expectations under Indian rules.
- The narrow 90‑day guarantee is not a statutory cooling‑off right; it is a limited contractual option and applies only when its specific criteria are met.
Customer experiences
Positive signals
Professional reviews note Keap’s robust feature set: contact and pipeline management, automation, invoicing, appointment scheduling and a capable mobile app.
See a feature review: TechRadar Keap review.
Common complaints
- Many user reviews report difficulty cancelling - inability to cancel in‑app or online and having to speak to a manager, sometimes causing extra charges or delays.
- Recurring billing issues and poor customer service responsiveness are frequently cited in user reviews.
- See user feedback examples: Trustpilot Keap reviews.
Documentation checklist
Before you call
- Account email and account ID used with Keap.
- Next invoice date and recent invoice copies or payment receipts.
- Record of any prior support interactions and any written promises from Keap.
Optional supporting documents
- Proof you selected the 90‑day money‑back option (if applicable).
- Evidence of completed implementation sessions or published automation (for guarantee eligibility).
- Exported contact lists and data you want to keep before the 60‑day retention window ends.
Common mistakes
Trying to cancel by email or card removal
Many customers assume emailing support or removing a payment method cancels billing. These actions do not complete cancellation and can lead to collections or continued charges.
Waiting past the invoice deadline
Failing to request cancellation at least 10 days before the next invoice is a common error that can cause an additional billing cycle to be charged.
Comparative recap
Summary table
| Topic | Keap policy | Typical consumer expectation |
|---|---|---|
| Cancellation method | Must speak with Customer Success Manager; initiate ≥10 days before invoice. | Many expect in‑app or online instant cancellation without a phone call. |
| Refunds | Generally non‑refundable; limited 90‑day guarantee if specific conditions met. | Consumers often expect pro‑rata refunds or short cooling‑off periods. |
| Data retention | Account data retained for 60 days after cancellation before permanent deletion. | Users expect immediate export options and clear deletion timelines. |
| Billing | Charges run through the paid billing period; stopping payment does not equal cancellation. | Users may expect stopping card or email notice to stop billing immediately. |
How to use this table
Use the table to compare Keap’s stated practices with what consumers commonly expect so you can prepare the right questions before contacting support.
After cancelling
Useful links
- Keap 90‑day money‑back guarantee details: https://keap.com/legal/90-day-money-back-guarantee
- Independent feature review: TechRadar Keap review
- User reviews and service feedback: Trustpilot Keap reviews
Practical next steps
- Download and back up contacts, invoices and automation exports within 60 days of cancellation.
- Keep the written confirmation of cancellation and monitor your payment method for unexpected charges after the effective date.
- If you believe policy disclosure was inadequate, consider raising the issue with local consumer protection authorities under Indian e‑commerce rules.
Address
Headquarters
Keap, 1260 S Spectrum Boulevard, Chandler, AZ 85286, United States.
Support locations
Keap lists additional offices and global support resources; contact Keap via your account or support channels for region‑specific assistance.