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I hereby notify you of my decision to terminate the contract relating to the Keeper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keeper: Easy Method
What is Keeper
Overview
Keeper is a password manager and digital vault that stores passwords, documents, and sensitive data across devices.
It offers features such as password generation, device sync, sharing, and optional breach monitoring.
Service context
Keeper is available as mobile apps (App Store / Google Play), browser extensions, and web/desktop clients.
Billing can occur via Apple, Google, or directly through Keeper's website depending on how you subscribed.
How to cancel Keeper
Cancel if you subscribed via Apple App Store
- Open iOS Settings on your iPhone or iPad.
- Tap your name, choose "Subscriptions", select "Keeper Password Manager".
- Use the subscription interface to cancel the plan.
- See Keeper's subscription help: Manage subscriptions (Keeper help).
Cancel if you subscribed via Google Play Store
- Open the Google Play Store app on your Android device.
- Tap your profile icon → Payments & subscriptions → Subscriptions → select "Keeper Password Manager".
- Use the Play Store interface to manage or cancel the subscription.
- Reference: Manage subscriptions (Keeper help).
Cancel if you subscribed via Keeper website (web/desktop)
- Log in to your Keeper account on the web or desktop app and open the Account tab.
- Find the subscription section and contact Keeper support to request cancellation.
- Keeper's support portal and help pages explain account and subscription management: Manage subscriptions (Keeper help).
Delete your Keeper account (also cancels services)
- From the mobile app: Account → Help → "Delete Keeper Account".
- Or email the account-deletion request to: deleteme@keepersecurity.com.
- Account deletion cancels services and removes data according to Keeper's processes; always back up any data you need before deletion.
What happens when you cancel
Access after cancellation
If you cancel a prepaid subscription, you typically retain premium access until the end of your paid term.
After the paid period ends, your account will revert to the free tier and premium features will stop working.
Renewal and termination timing
For direct Keeper subscriptions, Terms state that termination of open-ended (month-to-month) subscriptions requires a clear termination notice to Keeper.
Termination takes effect one day after Keeper receives the notice under their Terms.
Data and vault contents
Cancelling does not automatically delete your vault data; your stored records remain unless you explicitly delete your account or vault.
If you plan to stop using Keeper, export or back up any data you need before deleting your account.
Will I get a refund?
Keeper refund policy (general)
Keeper's Terms state that prepaid fees are generally non-refundable and users keep premium access until the end of the paid term without a refund.
Keeper also notes software is delivered in full and refunds are not routinely issued.
Exceptions and platform purchases
- Refunds are uncommon and only provided if required by applicable law or specific circumstances outlined in the Terms (Keeper Terms).
- If you purchased via Apple App Store or Google Play Store, refund requests should be made through those platforms and are subject to their policies (App/Play store refund guidance).
- Keeper's Terms also say that cancellation within 15 calendar days after account creation does not automatically entitle you to a refund (Keeper Terms).
Keeper plans and pricing
Pricing snapshot
Below are App Store India in-app annual prices (sourced early 2026). Actual billing frequency and regional pricing may vary.
Confirm final pricing when purchasing in-app or on Keeper's site.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Keeper Unlimited (Personal) | ₹3,999 | Annual | Unlimited password storage, device sync, core personal plan |
| Family Password Manager | ₹8,900 | Annual | Up to 5 users, shared vaults |
| Password Manager + BreachWatch | ₹6,900 | Annual | Personal vault plus dark-web monitoring (BreachWatch) |
Notes on pricing
These prices reflect in-app purchases on the App Store India at the time of sourcing.
Business/enterprise tiers and other promotions may have different pricing; contact Keeper for enterprise quotes.
Your consumer rights in India
Legal context
Keeper's Terms do not provide a general statutory 14-day trial or automatic refund right; refunds are limited by the Terms.
Indian consumer protections may still apply depending on the facts and whether a practice is unfair or deceptive.
Practical steps for Indian consumers
- If you purchased via Apple/Google, use the stores' refund processes as a first step.
- If you believe there was an unfair trade practice (e.g., undisclosed auto-renewal), you can raise the issue with consumer protection authorities or a consumer forum in India.
- Keep receipts, screenshots, and correspondence to support any complaint.
Customer experiences
Positive feedback
Many users praise Keeper for cross-device ease of use, secure credential storage, and helpful features that reduce password anxiety.
Review platforms indicate strong overall satisfaction with core password management functions.
Negative feedback
Frequent complaints relate to difficulty cancelling subscriptions, unexpected auto-renewals, and limited refunds.
Users have also reported billing issues (double charges or add-on fees) and variable support responsiveness.
Documentation checklist
Essential items to gather before cancelling
- Account email and username associated with your Keeper account.
- Receipt or invoice for the subscription payment (App Store / Play Store / Keeper receipt).
- Payment method details and transaction ID (if available).
- Screenshots of subscription settings and active subscriptions on your device.
- Exported backup of your vault data if you want a local copy before deletion.
When contacting support or a disputes authority
- Include dates of purchase, renewal, cancellation attempts, and any confirmation messages.
- Attach copies of any email correspondence and screenshots showing billing entries.
Common mistakes
Not cancelling through the correct store
A common error is uninstalling the app but not cancelling the subscription through the App Store or Play Store.
Always cancel subscriptions using the store where you purchased to stop auto-renewals.
Assuming cancellation equals deletion
Canceling a paid subscription does not delete your Keeper account or vault data by default.
If you want your data removed, use the app's "Delete Keeper Account" option or email deleteme@keepersecurity.com.
Comparative recap
Quick comparison
The table below compares common subscription routes and what to expect for cancellations and refunds.
| Subscription source | How to cancel | Refunds | Cancellation effective |
|---|---|---|---|
| Apple App Store | Cancel via iOS Settings → Subscriptions → Keeper Password Manager | Subject to Apple refund policy; request via Apple | Stops auto-renewal immediately for future billing; access until paid period ends |
| Google Play Store | Cancel via Play Store → Payments & subscriptions → Subscriptions → Keeper | Subject to Google Play refund policy; request via Play Store | Stops auto-renewal; access typically continues until paid term ends |
| Keeper website / direct | Log in → Account tab → contact Keeper support to cancel | Prepaid fees generally non-refundable per Keeper Terms; legal exceptions may apply (Terms) | Termination of open-ended subscriptions takes effect one day after notice received |
After cancelling
Recommended immediate steps
- Export or back up your vault data if you want an offline copy before premium access ends.
- Confirm cancellation by checking subscription status in the App Store, Play Store, or your Keeper Account tab.
Support and next actions
- For subscription management guidance: Keeper help - Manage subscriptions.
- For questions about refunds or terms, review Keeper's published Terms: Keeper Terms and Keeper Terms of Use.
Address
Corporate location
Keeper Security headquarters (public contact address):
311 W Monroe St, Suite 406, Chicago, IL 60606, United States
Support contact
Account deletion requests: deleteme@keepersecurity.com
For subscription management help, see the official support article: Manage subscriptions (Keeper help).