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I hereby notify you of my decision to terminate the contract relating to the Lensa service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lensa: Easy Method
What is Lensa
Overview
Lensa is an AI-powered photo-editing app and subscription service offering features like background removal, retouching, artistic effects and the paid "Magic Avatars" packs.
How it is offered
Lensa operates on a subscription model across iOS (App Store), Android (Google Play) and direct web purchases. Paid items include weekly/monthly/annual plans and one-time avatar packs.
How to cancel Lensa
Cancel on iOS (App Store)
- Open iOS Settings → tap your name (Apple ID) → Subscriptions.
- Find Lensa in the list → tap it → choose Cancel Subscription and confirm.
- Cancellations are handled by Apple and cannot be done inside the Lensa app itself.
Cancel on Android (Google Play)
- Open Google Play Store → Menu → Subscriptions.
- Select Lensa → Cancel subscription → follow prompts to confirm cancellation.
- Ensure you receive confirmation from Google Play that the subscription is cancelled.
Cancel on the Web (direct via Lensa website)
- Log into your Lensa account on the Lensa website.
- Go to My Account → Manage Account → Cancel subscription.
- You should receive a confirmation email after the cancellation is processed.
General notes on cancellation
- Uninstalling the app does NOT cancel your subscription; you must cancel through the platform used to purchase.
- Always keep a screenshot or confirmation email after cancellation for your records.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to premium features until the end of the paid billing period.
Access does not end immediately unless otherwise stated by the platform or offer terms.
Renewal and billing
Cancelling stops future auto-renewals; you will not be charged again after the current period ends.
Check your platform (Apple/Google/web) billing history to confirm there are no further scheduled charges.
Data and account
Cancelling a subscription does not necessarily delete your account or uploaded photos; review Lensa account settings if you need data removal.
Contact support for account-deletion procedures if you want images or personal data removed.
Will I get a refund?
App Store & Google Play purchases
- Refunds for purchases made via Apple or Google must be requested from Apple or Google; Lensa cannot grant those refunds directly.
- Use Apple/Google refund processes or support to request a charge reversal.
Web purchases (direct)
- Web purchases are generally non-refundable, but exceptions may apply.
- Refunds may be considered if requested within 14 calendar days of the transaction (including trials), or where applicable law requires refunds.
Magic Avatar pack and technical exceptions
- Magic Avatar pack purchases are non-refundable in general.
- Exception: refunds may be made if technical issues prevent the images from being generated or displayed.
Support process for refunds
- For eligible web refunds, contact Lensa support by email with purchase details (support email: fb@lensa-ai.com).
- Include order ID, date, payment method, and screenshots to speed up processing.
Lensa plans and pricing
Pricing summary
Below are prices reported for India. These reflect common in‑market values; App Store/Play Store may show variable labels.
Notes on accuracy
Prices were sourced from Indian press reports and app listings; occasional display glitches have been reported, so confirm at time of purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual Subscription | ₹2,499 | Annual | Full access to premium features, including Magic Avatars (yearly plan) |
| Monthly Subscription | ₹419 | Monthly | Full access to premium features (month-to-month) |
| Weekly Subscription (Unlimited Access - 1 week) | ₹249 | Weekly | Full access for one week |
| Magic Avatars - 50 unique avatars | ₹349 | One-time | Pack of 50 avatar images |
| Magic Avatars - 100 unique avatars | ₹549 | One-time | Pack of 100 avatar images |
| Magic Avatars - 200 unique avatars | ₹699 | One-time | Pack of 200 avatar images |
Your consumer rights in India
Legal framework
Under the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020, e‑commerce platforms must display clear cancellation and refund policies and provide grievance redressal.
Platforms are expected to process refunds in a timely manner, typically within 7 - 15 days where applicable.
Escalation options
- If you cannot resolve an issue through Lensa or the app store, you may escalate to consumer forums or the appropriate authority under Indian consumer law.
- Keep transaction records and correspondence to support any complaint or dispute.
Customer experiences
Positive feedback
- Users praise responsive and caring customer service in some cases.
- App UI ease-of-use and helpful job-alert features (in related Lensa job services) have been noted positively.
Negative feedback
- Many users report excessive or spammy emails and difficulty unsubscribing even after requests.
- Complaints include low-quality or outdated job listings and concerns about unsolicited contacts.
Documentation checklist
Essential items to collect
- Order ID or transaction reference, purchase date and amount.
- Platform used (Apple, Google, or Web) and payment method details.
- Screenshot of subscription status, billing receipt and any confirmation emails.
When requesting refunds or support
- Include full purchase details and a clear reason for the refund request.
- Attach error screenshots or evidence if an avatar pack failed to generate images.
Common mistakes
Uninstalling without cancelling
Many users uninstall the app expecting the subscription to stop; this does not cancel billing.
Always cancel through the App Store, Google Play, or web account before uninstalling.
Contacting the wrong party
Requesting refunds from Lensa for purchases made via Apple/Google will often fail; those refunds must go through the platform.
For web purchases, contact Lensa support with full purchase details; for store purchases, use Apple/Google support channels.
Comparative recap
Quick comparison
| Aspect | Lensa (iOS) | Lensa (Android) | Lensa (Web) |
|---|---|---|---|
| How to cancel | Apple ID → Subscriptions (iOS Settings) | Google Play Store → Subscriptions | My Account → Manage Account → Cancel subscription |
| Who processes refunds | Apple (request via Apple) | Google (request via Google) | Lensa support may consider refunds (within 14 days or per law) |
| Magic Avatars refund | Non-refundable except technical failures | Non-refundable except technical failures | Non-refundable except technical failures |
| Typical refund timing | Per Apple policy | Per Google policy | Typically processed within 7 - 15 days if approved |
After cancelling
Immediate checks
- Confirm you receive a cancellation confirmation email or platform notification.
- Verify that no new charges are scheduled in your Apple/Google account or payment method.
Further actions and escalation
- For web refund requests, email Lensa support (fb@lensa-ai.com) with documentation if eligible.
- If unresolved in India, you may escalate to consumer forums under the Consumer Protection Act, keeping all records and correspondence.
Address
Company address
17 W Gay Street Suite 50, West Chester, Pennsylvania 19380, United States
Support contact
Support email (for web purchases and account inquiries): fb@lensa-ai.com