Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Livechat, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month without commitment
Send an e-Postclic to Livechat
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in India
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at ₹92.44 for 48 hours
then no commitment, ₹5,032.79 per month
to keep966649193710
Cancellation Livechat: Easy Method
What is Livechat
Overview
Livechat is a cloud-based customer support and live chat software that enables real-time conversations with website visitors.
It includes features such as chat widgets, chatbots, analytics, integrations, and multi-user support for businesses of various sizes.
Primary use cases
Livechat is used for sales, customer service, and lead generation by integrating chat on websites and messaging channels.
The service is subscription-based with tiered plans and a 14-day free trial to evaluate features before paying.
How to cancel Livechat
Cancel via the web (recommended)
- Sign in to your LiveChat account.
- Open your account panel and go to the Billing tab.
- Choose the active subscription and select the option to cancel.
- Confirm cancellation when prompted; you should receive confirmation in the account UI.
App Store / Google Play and support-assisted cancellation
- There is no separate cancellation policy published for App Store or Google Play; the standard web cancellation process applies.
- If you cannot cancel from the Billing tab, contact LiveChat support for assistance during business hours.
What happens when you cancel
Access and service period
After cancellation, your subscription remains active until the end of the current billing period.
You will continue to have access to paid features for the remainder of that period.
Billing and data
No future charges will be applied after cancellation for the upcoming billing cycles.
Previous payments are non-refundable and any credit from processed payments is lost upon cancellation.
Will I get a refund?
LiveChat refund policy
LiveChat does not offer refunds on already processed payments for any customers.
Credit from processed payments is not returned when you cancel; unused subscription time is not refunded.
Possible exceptions and trial
- LiveChat provides a 14-day free trial so you can assess the service before being charged.
- If you believe a charge was made in error, contact LiveChat support; however, the published policy states no refunds.
Livechat plans and pricing
Pricing overview
LiveChat lists USD plan prices publicly; exact INR charges are not listed and may vary by payment method.
USD-to-INR equivalents below are approximate conversions and may change with exchange rates and fees.
Plan table
| Plan | Price (USD) | Price (approx. INR) | Period | Features (summary) |
|---|---|---|---|---|
| Starter (annual billing) | $19 | ₹1,600 - ₹1,650 (approx.) | Annual (monthly equivalent) | Text Intelligence, up to 100 visitors, 1 campaign, 60-day history, 1 user |
| Starter (monthly billing) | $25 | ₹2,100 - ₹2,200 (approx.) | Monthly | Same features as Starter annual, billed monthly |
| Team (annual billing) | $49 | ₹4,200 - ₹4,500 (approx.) | Annual (monthly equivalent) | Unlimited campaigns, full customization, unlimited users, basic reporting |
| Team (monthly billing) | $59 | ₹5,000 - ₹5,200 (approx.) | Monthly | Same as Team annual, billed monthly |
| Business (annual billing) | $79 | ₹6,800 - ₹7,000 (approx.) | Annual (monthly equivalent) | Advanced reporting, staffing prediction, scheduler, SMS & Apple Messages |
| Business (monthly billing) | $89 | ₹7,700 - ₹8,000 (approx.) | Monthly | Same as Business annual, billed monthly |
Your consumer rights in India
Cooling-off and refund rights
Indian consumer law provides cooling-off rights for digital services in many cases, often 7 - 14 days.
These rights may allow cancellation and refund depending on interpretation and the nature of the continuous service.
How this relates to LiveChat
- LiveChat’s published policy states no refunds for processed payments, which may conflict with consumer protections in India.
- Users in India should use the 14-day free trial to evaluate the service and note billing/cancellation dates carefully.
Customer experiences
Positive feedback
Some reviewers on Capterra India praise LiveChat for being user-friendly, helpful for real-time support, and having solid integrations and analytics.
These positive reviews note effectiveness for customer engagement and lead management.
Negative feedback
- Several Trustpilot reviews report being charged after cancellation and not receiving refunds despite billing disputes.
- Other complaints include reliability issues (glitches, disconnections), perceived high prices, hidden fees, and difficulties cancelling without support assistance.
Documentation checklist
What to collect before cancelling
- Account email and login details used for LiveChat.
- Subscription ID, plan name, and billing period information.
- Payment receipts or invoices for recent charges.
What to save after cancelling
- Cancellation confirmation screenshot or email from your LiveChat account.
- Dates of cancellation and end of paid access for future reference.
Common mistakes
Not using the free trial
Skipping the 14-day free trial may lead to unexpected charges if you later find the service unsuitable.
Always test features and integrations during the trial to confirm fit.
Missing cancellation timing
Cancelling after a billing date can result in another full charge; users sometimes assume immediate pro rata refunds which are not provided.
Always cancel before the next billing cycle if you do not want to be billed for the next period.
Comparative recap
Quick comparison of plan tiers
| Feature | Annual (USD/month equiv) | Monthly (USD) | Note |
|---|---|---|---|
| Starter | $19 | $25 | Basic features, limited users, lower per-month cost on annual billing |
| Team | $49 | $59 | More features and users; annual billing reduces monthly equivalent |
| Business | $79 | $89 | Advanced reporting and messaging channels; highest tier |
After cancelling
Immediate next steps
Keep a copy of your cancellation confirmation and note the date your paid access ends.
Review exported chat history and data you need before the account access lapses.
Helpful links and support
- LiveChat subscription policy - official cancellation and refund terms.
- LiveChat FAQ - common billing and account questions.
- Capterra India reviews - user experiences and ratings.
- Trustpilot reviews - user complaints and feedback.
Address
Corporate address (listed)
LiveChat (U.S. office): 101 Arch Street, 8th Floor, Boston MA 02110, United States of America.
Support and regional notes
LiveChat does not publish a specific India office; for cancellation or billing queries use the Billing tab or contact LiveChat support.
If you need formal correspondence, use the corporate address above or the support channels listed in your LiveChat account panel.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Aditya Mehta
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Livechat subscription via the web, sign in to your account, go to the Billing tab in your account panel, select your active subscription, and choose the option to cancel. Confirm the cancellation when prompted.
No, Livechat does not offer refunds on processed payments. If you cancel, you will retain access to your subscription until the end of the current billing period, but no unused time will be refunded.
After cancellation, you will continue to have access to all paid features until the end of your current billing period. However, no future charges will occur after cancellation.
While there is no separate cancellation policy for App Store or Google Play, you should follow the standard web cancellation process. If you face issues, contact Livechat support for assistance.
Yes, Livechat offers a 14-day free trial. If you cancel during the trial, you will not be charged. However, after the trial, cancellation will follow the standard process outlined in your account.