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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Looka service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Looka: Easy Method
What is Looka
Overview
Looka is an AI-powered design platform that helps users create logos and brand assets. It combines templates and automated design suggestions to produce logo files, brand kits, and website options.
Primary uses
Individuals and small businesses use Looka for quick logo creation, access to branded templates, and optional website building. Plans include one-time logo purchases and yearly brand kit subscriptions.
How to cancel Looka
Cancel via the Looka website (recommended)
- Log in to your Looka account.
- Go to Account → Subscriptions.
- Click “Cancel” next to Brand Kit to stop the subscription.
Cancel via mobile stores or support
- iOS (App Store): App Store → Profile → Subscriptions → select Looka → Cancel Subscription. Disable auto-renew at least 24 hours before period end.
- Android (Google Play): Play Store → Profile → Payments & subscriptions → Subscriptions → choose Looka → Cancel subscription → confirm.
- If you cannot cancel through the above, contact Looka support by email or live chat with account details and receipt so they can cancel for you.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, access continues until the end of the current billing cycle. You can use the paid features until that date.
Billing and renewal
Cancelling stops future charges and disables auto-renewal. No new billing occurs after the current paid period ends.
Will I get a refund?
Standard refund policy
Looka’s published policy allows refunds within 7 days of the initial payment only if design files have not been downloaded or used outside the platform. After 7 days, refunds are generally not available.
Exceptions and required steps
- If you believe you qualify for a refund (within 7 days and files not downloaded), contact Looka support with your receipt or payment details.
- One-time logo purchases are non-refundable once the logo has been downloaded or emailed.
- Support can sometimes process cancellations or refunds if you cannot cancel yourself, but approval is not guaranteed.
Looka plans and pricing
How pricing is presented
Official Looka web pricing is listed in USD; INR conversions below are approximate and may vary by bank or app store rates.
Common packages
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic Logo Package | $20 (approx ₹1,660) | One-time | Low-res PNG only |
| Premium Logo Package | $65 (approx ₹5,395) | One-time | High-res PNG, EPS, SVG, PDF; ownership; unlimited edits |
| Brand Kit Subscription | $96/year (approx ₹7,968/year) | Annual | Premium logo + 300+ branded templates, brand guidelines |
| Brand Kit + Web Subscription | $129/year (approx ₹10,707/year) | Annual | Everything in Brand Kit + AI website builder with hosting |
| Brand Kit Web (Ecommerce) | $299/year (approx ₹24,817/year) | Annual | Brand Kit Web + e-commerce capabilities (up to 100 products) |
| iOS App - Looka Premium | ₹1,999 (in-app, India) | Unknown | In-app premium features (stores may offer alternate tiers) |
| iOS App - Alternate | ₹299 (in-app, India) | Unknown | Lower-tier in-app purchase |
| iOS App - Lifetime Package | ₹4,999 (one-time) | One-time | Lifetime access via app |
Your consumer rights in India
Legal context
Under the Consumer Protection (e-Commerce) Rules and the Consumer Protection Act 2019, Indian consumers have rights to remedies for defective or unsatisfactory digital services.
How this helps when dealing with Looka
- If Looka’s 7-day policy appears unfair, emphasise Indian statutory protections when contacting support.
- You may cite consumer rights to seek additional remedies beyond the published refund window if the service is defective or not delivered as promised.
Customer experiences
Positive themes
- Many users praise Looka for being user-friendly with strong logo and brand kit tools and helpful support agents.
- Users report good quality brand assets and useful templates for small businesses.
Negative themes
- Complaints include pricing confusion, perceived hidden costs, and dissatisfaction with refund handling.
- Some users report auto-renewal surprises and limited originality or customization in designs.
Documentation checklist
What to gather before contacting support
- Account email and username associated with Looka.
- Receipt or payment transaction ID for the purchase or subscription.
- Dates of purchase, screenshots of billing, and notes on whether files were downloaded.
Additional useful items
- Order number and plan name (e.g., Brand Kit, Premium Logo).
- Any correspondence with Looka support and screenshots of the subscription page if available.
Common mistakes
Expecting automatic refunds
Users often assume cancelling will trigger an automatic refund. Looka generally does not refund after the 7-day window or after files are downloaded.
Wrong cancellation channel
Another common error is cancelling via the wrong platform (e.g., cancelling on the website when the subscription was purchased through App Store/Google Play). Always cancel through the original purchase channel to stop renewals.
Comparative recap
At-a-glance comparison
| Feature | Looka | Notes | Period |
|---|---|---|---|
| Cancellation method | Web, App Store, Google Play, or support | Must cancel on the store used for purchase to stop auto-renewal | - |
| Refund window | 7 days if files not downloaded | After downloads or 7 days, refunds are generally denied | 7 days |
| Access after cancel | Access until end of paid period | No prorated refunds for partial periods in typical cases | Varies |
After cancelling
Immediate next steps
- Confirm cancellation in the same place you purchased (website, App Store, or Google Play).
- Save your receipt and any cancellation confirmation for your records.
If you need a refund or further help
- Contact Looka support with your receipt and account details if you believe you qualify for a 7-day refund.
- If support does not resolve the issue and you are in India, consider citing Consumer Protection Act 2019 and the e-Commerce rules when seeking further recourse.
Address
Registered office (public information)
Looka / related entity address listed in public records:
116 Spadina Avenue, Suite 400, Toronto, Ontario M5V 2K6, Canada
Support contact note
Use the account support channels inside your Looka account for cancellations and refund requests. Keep receipts and transaction IDs ready when you contact support.