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I hereby notify you of my decision to terminate the contract relating to the Lucidpress service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lucidpress: Easy Method
What is Lucidpress
Overview
Lucidpress (also known as Marq) is a cloud-based design and layout application for creating brochures, flyers, newsletters and other marketing materials.
It targets non-designers and teams with templates, collaboration features and basic brand controls to simplify document creation.
How it is offered
Lucidpress is available as a web subscription and via mobile app stores (Apple App Store and Google Play Store).
Billing and cancellation rules differ depending on whether you subscribed on the web, via Apple, or via Google Play.
How to cancel Lucidpress
Cancel via web (account dashboard)
- Sign in to your Lucid (Marq) account on the web.
- Open Account Settings or Billing / Subscription settings in your dashboard.
- Choose the option to cancel; cancellation stops future charges but your access continues until the end of the current billing period.
Cancel via mobile stores
- iOS App Store subscriptions must be cancelled through your Apple ID subscription settings; Lucid/Marq cannot cancel App Store subscriptions for you.
- Google Play subscriptions must be cancelled through Google Play subscriptions in your Google account; Lucid/Marq cannot cancel Play Store subscriptions for you.
What happens when you cancel
Access and billing
When you cancel a paid subscription on the web, future charges stop immediately but you retain access until the billing period ends.
For App Store and Google Play cancellations, the store manages the end date and access period; follow the store’s subscription details for timing.
Data and exports
Your documents remain in your account but may be limited by the free plan quotas after the billing period ends.
Export important files (PDF, images, or source) before downgrade to avoid loss of access to premium features or republishing limits.
Will I get a refund?
Web purchase refund policy
First-time web subscribers are covered by a 14-day money-back guarantee for monthly or annual purchases.
Refund requests for eligible web purchases must be made to Lucid/Marq and are typically processed in about 3 - 5 business days.
Exceptions and store purchases
Refunds are generally not provided after the 14-day period, except in exceptional, case-by-case situations such as outages or accidental charges.
Purchases made through the Apple App Store or Google Play must be refunded through Apple or Google; Lucid/Marq cannot issue or approve store refunds.
Lucidpress plans and pricing
Pricing summary
Exact Indian pricing in INR is not publicly published by Lucidpress/Marq. The following reflects known USD list prices converted informally.
Contact Lucid/Marq for official INR pricing, taxes, and enterprise quotes.
| Plan | Price (approx.) | Period | Key features |
|---|---|---|---|
| Free | ₹0.00 (USD 0.00) | Monthly | 3 documents, 3 pages per document, stock photos and icons |
| Pro | Approx. USD 3.00 (INR varies) | Monthly | Unlimited documents/pages, premium templates, advanced design |
| Team | Approx. USD 12.00 per user (INR varies) | Monthly per user | Multi-user, template locking, basic account & identity management |
Your consumer rights in India
Key rights and expectations
Indian users are governed by Lucid/Marq’s global policies for subscription, cancellation and refunds unless local law provides otherwise.
Stores (Apple/Google) control refunds for purchases made through their platforms; Lucid/Marq cannot override those policies.
How to escalate locally
- Keep receipts, transaction IDs and screenshots when requesting refunds or disputing charges.
- If policies are unclear or you suspect a violation, you may approach local consumer protection authorities or consumer forums in India for dispute resolution.
Customer experiences
Positive feedback
Users in India and globally often praise Lucidpress for ease of use, useful templates, helpful features and responsive customer service.
Reported overall satisfaction metrics in reviews show strong scores for usability and recommendation likelihood.
Negative feedback
Criticisms include perceived high pricing relative to value and limitations in advanced design functionality for power users.
Some users report difficulty republishing or accessing certain features after downgrading or cancelling their accounts.
Documentation checklist
What to collect before cancelling or requesting a refund
- Account email and username used for the subscription.
- Order receipt, invoice, transaction ID and billing date.
- Screenshots of subscription status, billing statements, and any error messages.
- Exported copies of important documents you may need (PDFs, images, source files).
How to submit evidence
- For web refunds or disputes: include the receipt and a brief explanation when contacting support via your account dashboard.
- For store purchases: follow Apple or Google’s refund request flow and provide transaction evidence to the store if requested.
Common mistakes
Assuming uninstall = cancel
Uninstalling the app does not cancel your subscription. You must cancel via the web dashboard, Apple ID subscriptions, or Google Play subscriptions.
Expecting Lucid/Marq to refund store purchases
Many users mistakenly ask Lucid/Marq to refund App Store or Google Play charges; those refunds are controlled by Apple or Google and must be requested there.
Delaying exports
Failing to export documents before the plan expires can leave you without access to premium content or publishing features.
Always export critical files while your paid access is still active.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund eligibility | Access after cancel |
|---|---|---|---|
| Web (account dashboard) | Cancel in Lucid (Marq) account settings on the web | 14-day money-back guarantee for first-time web purchases; processed by Lucid/Marq | Access continues until end of current billing period |
| iOS App Store | Cancel via Apple subscription settings (Apple ID) | Refunds via Apple only; Lucid/Marq cannot process | Managed by Apple; see Apple subscription details |
| Google Play Store | Cancel via Google Play subscriptions | Refunds via Google only; Lucid/Marq cannot process | Managed by Google Play; see Google subscription details |
After cancelling
Immediate steps
Export all important documents and assets while you still have paid access to avoid losing premium features or published links.
Verify your billing and confirm the cancellation receipt in your account settings.
If you need further help
- For web subscription refunds or billing questions: submit a request through your Lucid/Marq account support or help center.
- For App Store or Google Play refunds: use Apple or Google’s refund request procedures through your purchase history in the store.
Address
Headquarters
Lucidpress / Marq headquarters (mailing):
215 South State Street, Suite 850, Salt Lake City, Utah 84111, United States
Notes on contacting
Use the account dashboard help or official support channels provided inside your Lucid/Marq account for formal cancellation or refund requests.
Keep copies of all communications and receipts for any escalation or consumer protection action in India.