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I hereby notify you of my decision to terminate the contract relating to the Lumosity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lumosity: Easy Method
What is Lumosity
Overview
Lumosity is a subscription-based brain-training service that offers games and exercises designed to improve memory, attention, flexibility, speed and problem solving.
It tracks progress and adjusts difficulty to the user’s performance across a variety of cognitive tasks.
Who uses it
Lumosity is used by individuals who want structured, game-like practice for cognitive skills and by those who enjoy tracking learning progress.
Subscriptions are available through Lumosity’s website, Android (Google Play) and iOS (App Store).
How to cancel Lumosity
Cancel on the Web (lumosity.com)
- Log in to your account at Lumosity.
- Go to Account Settings → Billing Information → Manage Billing → Cancel Auto‑Renewal.
- Follow prompts to confirm cancellation; you should receive confirmation on screen or by email.
Cancel on Android / Google Play
- In the Lumosity app: Settings → Account Settings → Manage Subscription → Cancel.
- Or manage via Google: open payments.google.com, go to Subscriptions → Lumosity → Cancel subscription (manage via Google Play).
Cancel on iOS / App Store
- On iPhone or iPad: Settings → Apple ID → Subscriptions → Select Lumosity → Cancel Subscription.
- You can also cancel via iTunes Manage Subscriptions on desktop if you used the App Store to subscribe.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but does not immediately remove access if you paid for a period.
You will typically retain full access until the end of your current paid billing period.
Billing and data
Cancellation prevents subsequent charges; it does not automatically issue refunds (see refund section).
Your account data and progress are usually retained; refer to Lumosity’s account policies for data retention details.
Will I get a refund?
Web purchases (lumosity.com)
- Yearly, two‑year, and lifetime plans: 30‑day, 100% money‑back guarantee if you request a refund via Customer Service within 30 days.
- Monthly plans: Lumosity’s policy states there are no refunds for monthly plans.
Google Play and Apple App Store
- Google Play: Refunds for non‑monthly plans (yearly, two‑year, lifetime) may be available within 30 days, similar to web purchases; manage via Google Play’s refund process.
- Apple (iOS): Lumosity indicates Apple handles App Store refunds; requests must be made to Apple under its Media Terms of Service.
Lumosity plans and pricing
Pricing availability
Specific public pricing was not available in the verified sources used for this guide.
For exact plan prices, check your account page or contact Lumosity support directly.
Contact for exact prices
Pricing often varies by promotion, region, and store (web vs. Google Play vs. App Store).
Use your account subscription page or the official Lumosity payment policy for details.
| Plan | Period | Price |
|---|---|---|
| Monthly | Monthly | Contact for pricing |
| Yearly | Yearly | Contact for pricing |
| Two‑Year | Two‑year | Contact for pricing |
| Lifetime | One‑time | Contact for pricing |
Your consumer rights in India
Relevant laws
Indian consumers are protected under the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020.
These laws require clear cancellation and refund policies, timely grievance redressal, and protection against unfair trade practices.
If Lumosity does not honor terms
- Contact Lumosity’s grievance redressal channels and provide documentation of purchase and cancellation attempts.
- If unresolved, Indian users may escalate to consumer forums for remedies, including refunds or compensation; see legal guidance for procedures.
For a summary of applicable consumer rights, see this reference: Are subscription cancellations and refunds legally enforceable for Indian consumers?
Customer experiences
Positive feedback
- Some users report improvements in memory, speed, numeracy and overall cognitive sharpness.
- There are accounts of helpful and responsive customer support resolving subscription access issues.
Examples of positive reviews can be viewed on third‑party review sites.
Negative feedback
- Common complaints include unexpected auto‑renewals continuing after cancellation and billing errors such as double charges.
- Some users report difficulty cancelling (loops or poor responses) and occasional UI or access issues despite active subscriptions.
For user reviews, see: Lumosity reviews on Trustpilot.
Documentation checklist
Essential items to collect
- Account email and username used for the subscription.
- Order receipt or confirmation email showing plan, date and transaction ID.
- Screenshots of subscription status, cancellation attempts, and any error messages.
Optional supporting evidence
- Bank or card statements showing the charged amounts and dates.
- Copies of correspondence with Lumosity support and any case or ticket numbers.
Common mistakes
Canceling in the wrong place
A frequent error is cancelling inside the app when the subscription was purchased via a store (Apple or Google); you must cancel through the store that billed you.
Always check whether the charge came from Lumosity, Google Play, or Apple on your statement before cancelling.
Not keeping proof
Failing to save receipts, screenshots or confirmation emails makes disputes and refund requests harder to resolve.
Always keep transaction IDs and correspondence until the issue is fully closed.
Comparative recap
Quick comparison by platform
This table summarizes cancellation and typical refund availability by platform to help you choose the correct route.
| Platform | How to cancel | Refund availability |
|---|---|---|
| Web (lumosity.com) | Account Settings → Billing Information → Manage Billing → Cancel Auto‑Renewal | 30‑day, 100% refund for yearly/two‑year/lifetime; no refunds for monthly |
| Android / Google Play | App Settings → Manage Subscription OR payments.google.com → Subscriptions → Cancel | Similar 30‑day policy for non‑monthly plans; managed via Google Play refund process |
| iOS / App Store | Apple ID → Subscriptions → Select Lumosity → Cancel (or iTunes Manage Subscriptions) | Refunds handled by Apple under App Store policies; contact Apple for requests |
After cancelling
What to expect next
After cancellation you should retain access until the paid period ends, and you should receive a cancellation confirmation.
If you do not receive confirmation, check your account page and contact support with your documentation.
Useful official links
- Lumosity billing/charge information: Will I be charged?
- Lumosity payment policy: Payment Policy
- Consumer rights overview (India): Indian consumer cancellation & refund guidance
- User reviews (for context): Lumosity reviews on Trustpilot
Address
Registered local address (India)
597 Maple House, 2nd Floor, 15th Cross, JP Nagar 6th Phase, J P Nagar, Bangalore, Karnataka 560078, India
Notes about postal cancellation
No dedicated postal address exclusively for cancellations was found in the verified sources used to create this guide.
For subscription changes and refunds, use the account settings or the official Lumosity support channels linked above.