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Cancel MOTIONLEAP
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I hereby notify you of my decision to terminate the contract relating to the Motionleap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Motionleap: Easy Method
What is Motionleap
Overview
Motionleap is a photo animation app that adds motion effects, overlays and other creative tools to still images. It offers free features plus paid subscription tiers for additional Pro tools and unlimited access.
Main uses
Users commonly use Motionleap to animate skies, add rain or lighting effects, and export moving images for social media. The app is available on iOS, Android and via a web/account interface.
How to cancel Motionleap
iOS - App Store (iPhone / iPad)
- Open iOS Settings → tap your name → Subscriptions → select Motionleap → tap Cancel.
- Follow on‑screen prompts to confirm cancellation.
- Note: cancellation takes effect at the end of the current billing period.
Android - Google Play Store
- Open the Google Play Store → Menu → Subscriptions → select Motionleap → Cancel subscription.
- Follow prompts to confirm. Cancellation remains active until the billing period ends.
Web / Motionleap account
- Log into your Motionleap account via the app or web → go to Billing / Subscription / Account Settings → Manage account → follow prompts to cancel.
- If you cannot cancel from the account interface, email support (for example: pixaloop.android.support@lightricks.com) with your account details.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain Pro access until the end of the paid billing period. Access does not usually end immediately on cancellation.
Renewal and billing
Auto‑renewal is stopped on cancellation so you are not charged again after the current period ends. Confirm cancellation in the store or account to avoid unexpected renewals.
Account and data
Your Motionleap account, projects and exported files remain accessible according to Motionleap’s account policies. Deleting the app does not necessarily delete your account or stop billing.
Will I get a refund?
Default refund policy
Motionleap purchases are non‑refundable by default; cancelling a subscription does not automatically trigger a refund. Refunds are exceptional and handled case‑by‑case.
App Store (iOS) refunds
- Apple handles all App Store refund requests. Requests are considered individually and are not automatically granted for unused periods.
- To request a refund for an iOS purchase, use Apple’s report a problem flow in your Apple ID purchase history (Apple evaluates each request).
Google Play (Android) refunds
- Google Play manages refunds for Android purchases per its policy. Use the Play Store order history or Google Play Help to request refunds.
Web / direct purchases
- Direct purchases via Motionleap’s account/web are eligible for refunds only at the company’s discretion in exceptional cases.
- No guaranteed 14‑day statutory refund is published by Motionleap in its public policies.
Motionleap plans and pricing
Overview of price points
The India App Store lists multiple "Unlimited access" in‑app purchase price points in INR. The App Store does not specify whether each price is monthly, annual or one‑time.
Notes on accuracy
Prices below are the various INR price points shown in the India App Store at the time of verification. Periods are not specified by the App Store listing and are shown as "Not specified".
| Plan | Price (INR) | Period | Features | Notes |
|---|---|---|---|---|
| Unlimited access (tier) | ₹319 | Not specified | Unlimited access to Pro tools/features | App Store price point - period not listed |
| Unlimited access (tier) | ₹499 | Not specified | Unlimited access to Pro tools/features | App Store price point - period not listed |
| Unlimited access (tier) | ₹969 | Not specified | Unlimited access to Pro tools/features | App Store price point - period not listed |
| Unlimited access (tier) | ₹1,599 | Not specified | Unlimited access to Pro tools/features | App Store price point - period not listed |
| Unlimited access (tier) | ₹1,649 | Not specified | Unlimited access to Pro tools/features | App Store price point - period not listed |
| Unlimited access (tier) | ₹1,699 | Not specified | Unlimited access to Pro tools/features | App Store price point - period not listed |
| Motionleap unlimited (higher tier) | ₹3,349 | Not specified | Unlimited access to Pro tools/features | App Store price point - period not listed |
| Unlimited access (tier) | ₹5,900 | Not specified | Unlimited access to Pro tools/features | App Store price point - period not listed |
Your consumer rights in India
Legal framework
Under India’s Consumer Protection law, buyers have rights against defective digital services and unfair trade practices. These rights exist even if not referenced in Motionleap’s own policies.
Purchases made via app stores
- Purchases through Apple or Google are governed by those stores’ refund and dispute procedures.
- For store purchases, follow the App Store or Google Play refund flows before contacting Motionleap directly.
When to escalate
If you believe a vendor has engaged in an unfair practice or failed to deliver promised digital services, you may lodge a complaint with consumer authorities in India after exhausting store and vendor remedies.
Customer experiences
Positive feedback
- Many beginners find Motionleap intuitive and easy to use for basic animations and overlays.
- Users praise high‑quality motion effects such as animated skies, rain and lighting overlays.
Negative feedback
- Long‑time users have reported that some powerful features moved behind a paywall after updates.
- Complaints include difficulty cancelling, unexpected charges after deleting the app, crashes, and export failures.
Takeaway
Overall user experiences are mixed: the app is praised for ease of use and effects, while subscription management and stability issues appear in reviews.
Documentation checklist
Before contacting support
- Collect the purchase receipt or order ID from Apple or Google (check your email or store purchase history).
- Take screenshots of subscription status in the app and the store, and note the account email used.
- Save any transaction IDs, dates of charge, and screenshots of billing statements.
For refund or dispute requests
- Include your Motionleap account email, device type (iOS/Android), order ID and a concise explanation of the issue.
- If contacting Apple or Google, use their official report/refund flows and include supporting screenshots.
Common mistakes
Deleting the app without cancelling
Some users delete the Motionleap app expecting the subscription to stop. Deleting the app does not cancel store subscriptions and billing may continue.
Expecting automatic refunds
Many users assume cancellation automatically triggers a refund for unused time. Motionleap does not automatically refund; App Store/Google handle refunds according to their policies.
Contacting the wrong support channel
Contacting the app developer when the purchase was made via Apple/Google can delay resolution. For store purchases, start with the relevant app store’s refund process.
Comparative recap
Quick summary
The table below compares how to cancel and how refunds are handled across platforms for Motionleap. Use it to pick the correct cancellation path.
Platform comparison table
| Platform | How to cancel | Who handles refunds | Effect of cancellation |
|---|---|---|---|
| App Store (iOS) | iOS Settings → Your Name → Subscriptions → Motionleap → Cancel | Apple (refunds considered case‑by‑case) | Access until end of billing period; no automatic refund |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Motionleap → Cancel | Google Play | Access until end of billing period; refunds per Google policy |
| Web / Motionleap account | Log into account → Billing/Subscription/Manage → Cancel or email support | Motionleap (company) for direct sales; refunds discretionary | Access until end of billing period; refunds exceptional |
After cancelling
What to check
- Confirm the subscription status in your App Store / Google Play / Motionleap account and keep a screenshot of the cancellation confirmation.
- Retain receipts and transaction IDs in case you need to request a refund or raise a dispute.
How to request a refund
- For iOS purchases, request a refund through Apple’s purchase history / report a problem flow.
- For Android purchases, request a refund via Google Play order history.
- For direct purchases via Motionleap, email support (pixaloop.android.support@lightricks.com) with your evidence and a clear request; refunds are at Motionleap’s discretion.
Helpful links
Address
Company address in India
Lightmetrics Technologies Private Limited (Lightricks’ Indian entity) - 05A‑101, 05A‑107, 05A‑001 We Work Roshni Tech Hub, Marathahalli Main Road, EPIP Zone, Chinnapanna Halli, Marathahalli Colony, Bangalore 560037, India.
How to use this address
Use the address for formal correspondence or legal notices if required. For subscription management and refunds, start with the App Store/Google Play flows or email support first.