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Cancellation Naturalreader: Simple Process
What is NaturalReader
Overview
NaturalReader is a text-to-speech SaaS that converts written text into natural-sounding audio using commercial voices. It is used for accessibility, learning, content creation, and personal listening.
Who uses it
Individuals and small teams subscribe for Pro/Plus features, higher-quality voices, and commercial use rights. Plans and in-app offers vary by platform and region.
How to cancel NaturalReader
Cancel via web (website)
- Login to the web app.
- Go to Account → Subscription & Billing → Customer Portal.
- Choose Cancel plan. Paid access continues until the end of the current billing period.
- Note: cancelling does not automatically grant a refund; you must request refunds separately.
Cancel via mobile platforms
- iOS (App Store): Open App Store → Tap profile picture → Subscriptions → Select NaturalReader → Cancel.
- Android (Google Play): Open Google Play Store → Tap profile picture → Payments & subscriptions → Subscriptions → Select NaturalReader → Cancel subscription.
- In all cases access continues until the billing period end after cancellation.
What happens when you cancel
Access and expiry
After cancelling, your paid features remain available until the end of the current billing cycle. You will not be billed for subsequent cycles.
Account and data
Your account, saved settings, and uploaded files typically remain intact unless you request deletion. Deleting an account may be a separate process; check Account settings or contact support.
Will I get a refund?
Refunds for web purchases
Personal plans bought directly on the NaturalReader website have specific refund windows.
- Monthly: full refund if requested within 3 days after purchase or renewal.
- Yearly: full refund if requested within 7 days after purchase or renewal.
- Prorated refunds for unused time are not offered for web purchases.
App Store and Google Play refunds
Purchases through Apple or Google are subject to those platforms' refund policies and procedures.
- iOS: request refunds via App Store or Apple support channels.
- Google Play: Google’s refund request system may allow refunds, commonly within 48 hours, subject to Google’s review.
- Refunds from NaturalReader are not automatic; you must contact support if eligible.
To request a refund for web purchases, contact support via Account → Contact Us or email [email protected].
NaturalReader plans and pricing
Pricing summary note
Official NaturalReader pricing is listed in USD on its site; Indian users have reported seeing INR offers in-app. Prices reported by users may vary across platforms and offers.
India-reported pricing (user-reported)
| Plan | Price | Period | Notes |
|---|---|---|---|
| Monthly (user-reported India) | ₹99/month | Monthly | Reported via in-app popups; not documented on official pages. |
| Annual (user-reported India) | ₹390/year | Yearly | Reported via offers; appears inconsistent across platforms. |
| In-app purchases (Google Play India) | ₹850 - ₹16,200 per item | One-time / Varies | Range reported in Google Play in-app options; specific plan names not specified. |
Your consumer rights in India
Legal protections
Under Indian consumer protection law, digital goods and services must allow reasonable cancellation and refund rights and protect consumers from unfair trade practices.
Practical steps and remedies
- If NaturalReader refuses a promised refund, you may contact your bank or payment provider for a chargeback depending on your payment method.
- You may also escalate complaints under the Consumer Protection Act, 2019 if the company’s practices appear unfair or misleading.
Customer experiences
Positive feedback
Some reviewers praise NaturalReader for high-quality voices and ease of use, noting flexibility in Pro voices and fast conversion speeds.
Examples of positive reviews are available on Trustpilot for general reference.
Negative feedback
Other users report problems such as denied refunds after early cancellation, app crashes, paywalls blocking free features, and billing issues after cancelling.
Persistent customer service and voice glitches have been cited in multiple Trustpilot reviews as well.
See user reviews on Trustpilot: NaturalReader reviews on Trustpilot.
Documentation checklist
What to gather before contacting support
- Account email and username used to subscribe.
- Order ID, invoice number, or transaction ID from payment.
- Date and time of purchase or renewal and platform used (web, iOS, Google Play).
- Screenshots of subscription status, billing, and any error messages.
Additional items to include
- Details of cancellation steps already taken and dates.
- Clear refund request stating reason and whether within refund window.
- Preferred resolution (refund, prorated credit, or account downgrade).
Common mistakes
Assuming cancellation equals refund
Many users expect an automatic refund when they cancel. Cancellation stops future billing but does not automatically refund past charges.
Always check the refund window and submit a separate refund request if eligible.
Not checking platform-specific rules
Purchases through the App Store or Google Play follow Apple/Google refund rules, which differ from web purchases.
If you bought via a mobile store, start the refund process with that store; contacting NaturalReader alone may not resolve platform charges.
Comparative recap
Quick comparison
| Channel | Cancellation method | Refund window | Notes |
|---|---|---|---|
| Web (via website) | Account → Subscription & Billing → Customer Portal → Cancel | 3 days (monthly), 7 days (yearly) for full refund if requested | Refunds not automatic; contact support via Account → Contact Us or email [email protected] |
| App Store (iOS) | App Store → Profile → Subscriptions → Select NaturalReader → Cancel | Subject to Apple’s refund policy; request via Apple | Apple controls refunds and returns for in-app purchases |
| Google Play (Android) | Google Play → Profile → Payments & subscriptions → Subscriptions → Cancel | Google may allow requests (often within 48 hours); subject to Google’s policy | Google Play handles refunds and reviews requests |
After cancelling
Confirm cancellation and save records
Save any cancellation confirmation screens or emails immediately. Keep transaction IDs and correspondence for 60 - 90 days.
Where to get help
For account, cancellation, or refund support, consult NaturalReader’s official help articles:
If issues persist, you may review user feedback on Trustpilot and consider escalation via your bank or consumer protection channels.
Address
Company headquarters (listed)
NaturalReader (listed address): 6388 No. 3 Road #935, Richmond, British Columbia V6L 0L4, Canada.
Support contact
For sales or refund inquiries after web purchase, contact support via Account → Contact Us or email [email protected].
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Written by Aanya Joshi
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.
FAQ
To cancel your NaturalReader subscription via the website, log in to the web app, go to Account → Subscription & Billing → Customer Portal, and select Cancel plan. Remember to request a refund separately if eligible.
If you purchased a monthly subscription, you can request a full refund within 3 days after purchase or renewal. For yearly subscriptions, the refund request must be made within 7 days.
Yes, to cancel your NaturalReader subscription through the App Store, open the App Store, tap your profile picture, go to Subscriptions, select NaturalReader, and then choose Cancel. Ensure you follow Apple's refund policy for any potential refunds.
After cancellation, your account and saved settings remain intact until you request deletion. Your paid features will remain available until the end of the current billing cycle.
Yes, for purchases made through Google Play, you can request a refund via Google’s refund request system, typically within 48 hours. Check Google’s policy for specific details.