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I hereby notify you of my decision to terminate the contract relating to the Novelmates service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Novelmates: Easy Method
What is Novelmates
Overview
Novelmates is a subscription-based platform for writers and readers that offers collaboration tools, story reading, and manuscript management features. It provides editing, commenting, and other writing-related services behind a recurring subscription model.
Service model
The app is distributed through mobile app stores and as an in-app/web product, meaning subscriptions are often managed through Apple App Store or Google Play Store. The developer is HK IReader Technology Limited.
How to cancel Novelmates
Cancel on iOS (App Store)
- Open iPhone Settings → Tap your Apple ID at the top → Subscriptions.
- Find "Novelmates" in the list, select it, then choose "Cancel Subscription".
- If the subscription does not appear, try the in-app cancellation steps below or contact Apple Support for help.
- Reference: Postclic guide.
Cancel on Android (Google Play)
- Open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions.
- Select "Novelmates" and tap "Cancel". Follow on-screen confirmation prompts.
- If not visible in Play Store, open the app and use the in-app path described below.
- Reference: Postclic guide.
Cancel via Web or In-App (alternative)
- Open the Novelmates app, go to the "Mine" tab.
- Tap "1v1 Service" or "Help & Feedback" and look for a Cancel button near the bottom.
- Confirm cancellation when prompted. If you cannot find controls, contact the developer or the store used for purchase.
- Community notes: some users found the in-app cancellation button under "1v1 Service". See user reports: Reddit thread.
What happens when you cancel
Access after cancellation
After cancelling, access to paid features typically continues until the end of the current paid subscription period. You will retain any paid access already paid for.
Billing and renewals
Cancellation prevents future automatic renewals but does not reverse charges already posted to your account. Ongoing or repeated billing complaints have been reported by users.
Will I get a refund?
Official refund stance
There is no clearly published refund policy from Novelmates and the service does not appear to offer a 14-day cooling-off right. Refunds are generally not granted according to available reports.
Practical exceptions and actions
- Some users pursue chargebacks or contact their bank when charges continue after cancellation.
- Because refunds are uncommon, document all interactions and consider your bank's dispute/chargeback process if you believe charges are unauthorized.
- Reference for user reports: Postclic.
Novelmates plans and pricing
Pricing availability
No publicly verified pricing details were found in the available sources for Novelmates plans. For exact prices, contact the app store listing or the developer.
How to get accurate pricing
Check the Apple App Store or Google Play listing for the app on your device, or consult the in-app purchase screens for current offers and trial terms.
| Plan | 期間 | Price / Notes |
|---|---|---|
| Standard subscription | N/A | Contact for pricing (check App Store / Google Play or in-app purchase page) |
| Trial / Promotional | N/A | Varies by offer; confirm in app or store listing |
Your consumer rights in India
Applicable law
Digital goods and services in India are not covered by a statutory 7-day cooling-off period for online subscriptions in the same way as some other jurisdictions. However, other protections may apply.
Remedies and complaint routes
- If you face persistent or unauthorized charges, contact your bank to request a reversal or chargeback.
- You may file complaints under the Consumer Protection Act, 2019 for deficiency in service or unfair trade practices.
- Use the National Consumer Helpline or your State Consumer Disputes Redressal Commission for escalation; keep documentation to support your claim.
Customer experiences
Positive feedback
Some users appreciate the app concept: a variety of stories, initial free chapters, light/dark mode, and an unlimited-reading weekly subscription option for certain offers.
Negative feedback
Many users report unexpected or repeated charges and difficulty cancelling subscriptions. Complaints include billing continuing after account deletion and poor customer support response.
Reported ratings are low in some listings, with many 1-star reviews citing expensive subscriptions, incomplete stories, and quality concerns. Sources: chrome-stats reviews, Appshunter.
Documentation checklist
What to keep
- Screenshots of subscription pages, cancellation attempts, and in-app settings showing account or subscription status.
- Receipts and transaction records from Apple, Google Play, or your bank showing dates and amounts.
- Copies of any messages, emails, or support tickets exchanged with the app developer or store support.
Why documentation matters
Documentation is essential when requesting bank chargebacks or filing consumer complaints, as it demonstrates your cancellation attempts and the timing of charges.
Keep a clear timeline of events: purchase date, cancellation date, and subsequent charges with supporting screenshots or statements.
Common mistakes
Assuming deleting the app cancels the subscription
Many users delete the app and assume this stops billing; however, store subscriptions (Apple/Google) continue until explicitly cancelled through the store or in-app subscription controls.
Not checking the purchase platform
Users sometimes forget which store or payment method was used. Always verify whether the subscription came via Apple, Google Play, or a direct in-app/web payment before contacting support or your bank.
Comparative recap
Platform comparison
The table below summarizes cancellation ease and refund likelihood by platform based on user reports and documented steps.
| Platform | 期間 | Cancellation ease | Refund likelihood |
|---|---|---|---|
| iOS (App Store) | N/A | Manageable via iPhone Settings → Subscriptions; some users report missing entries. | Low - refunds uncommon; contact Apple Support if needed. |
| Android (Google Play) | N/A | Manageable via Play Store → Subscriptions; use in-app "Mine" → "1v1 Service" if not visible. | Low - refunds uncommon; pursue bank dispute if unauthorized charges occur. |
| Web / In-app | N/A | Cancel from "Mine" → "1v1 Service" or "Help & Feedback"; visibility varies by build. | Low - no clear published refund policy; users often rely on bank chargebacks. |
After cancelling
Immediate next steps
- Keep screenshots of the cancellation confirmation and the subscription page showing end date.
- Monitor your bank/card statements for any further charges over the next billing cycles.
Where to get help
If cancellation fails or charges continue, contact your payment provider to request reversal or block future charges.
See community and help resources for guidance: Postclic: cancel guide and user discussions such as Reddit: cancellation thread.
Address
Developer address
HK IReader Technology Limited
Rm A1, 7/F, Cheuk Nang Plaza, 250 Hennessy Road, Wan Chai, Hong Kong
Contact suggestions
When contacting the developer or your store, include order receipts, screenshots, and a clear request to cancel the subscription and stop future billing.