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3333 South Brea Canyon Road, Suite 210, Diamond Bar
California , United States
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Cancellation Octoparse: Easy Method
What is Octoparse
Overview
Octoparse is a subscription-based, no-code web scraping tool that helps users extract data from websites without programming. It offers cloud extraction, scheduling, templates, and automation features.
Who uses it
Typical users include market researchers, e-commerce teams, and analysts who need structured web data quickly. Plans and features vary by use case and scale.
How to cancel Octoparse
Cancel via Octoparse website (recommended)
To cancel a subscription purchased directly from Octoparse, use the User Center on the Octoparse website. Locate Plan & Subscription and follow the Cancel Subscription option.
- Cancel at least one day (24 hours) before the next renewal to avoid the upcoming charge.
- After cancelling, your access remains until the end of the paid period.
Mobile store subscriptions (iOS / Android)
Octoparse does not provide specific guidance for App Store or Google Play cancellations in its help materials. If you subscribed via a mobile store, cancel through that store’s subscription management.
- iOS: Manage subscriptions in your Apple ID settings.
- Android: Manage subscriptions in Google Play’s subscription section.
What happens when you cancel
Access and billing
Cancelling stops auto-renewal but does not immediately revoke access. You can continue using the service until the current billing period ends.
If you cancel within the required window (at least 24 hours before renewal), you will not be charged for the next period.
Data and account retention
Your account and scraped data remain accessible during the active period. Check your account settings or export important data before the access ends.
After the subscription period ends, account limits revert to the free or lower-tier access level per Octoparse’s account rules.
Will I get a refund?
General web-purchase refund rules
Octoparse offers a 5-day money-back guarantee for direct purchases in general, but there are specific exceptions.
- Refunds are generally available within 5 days of purchase for direct web purchases (not after a free trial).
- The first month’s fee that follows a 14-day free trial is explicitly non-refundable.
Exceptions and processing
Refund requests such as accidental renewals or very recent upgrades may be considered case-by-case if made within 5 days.
- Transaction fees or third-party processing fees may be deducted from the refund.
- Refund processing typically takes 1 - 2 weeks, subject to payment provider timelines.
For Octoparse’s official refund details, see the help centre: Octoparse Refund Policy.
Octoparse plans and pricing
Pricing overview
No official INR or exhaustive public price list is provided here. Contact Octoparse sales or check your account for current pricing and local offers.
How to get exact pricing
Sign in to your Octoparse account or contact support for current plan prices and billing currency details.
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard | Contact for pricing | monthly | Cloud extraction, templates, scheduling |
| Professional | Contact for pricing | monthly | Higher cloud capacity, advanced API, priority support |
Your consumer rights in India
Key rights under Indian law
Under India’s Consumer Protection framework, purchasers of digital services have rights to clear cancellation, refund, and grievance mechanisms. Service providers should provide transparent terms.
Clauses refusing refunds may be subject to statutory protections under the Consumer Protection Act and related e-commerce regulations.
Steps if you face a dispute
If Octoparse’s published terms conflict with your statutory rights, you may pursue redress through consumer forums or the National Consumer Helpline in India.
Keep records (receipts, account screenshots, communications) to support any complaint or dispute filing.
Customer experiences
Positive feedback
Many reviewers praise Octoparse for ease of use, template library, and responsive customer support. Sources highlight good support experiences from agents.
See community feedback and ratings for additional context: CheckThat.ai - Octoparse.
Common criticisms
Negative reviews note issues with trial cancellation, unexpected charges, or refund difficulties in some cases. Technical limits with sites that use anti-bot protections are also reported.
Public user reviews can be found here: Capterra reviews and Trustpilot.
Documentation checklist
Information to gather before cancelling
- Account email and subscription ID (if shown in User Center).
- Date of last payment and next renewal date.
- Any order confirmation or invoice related to the purchase.
Information to submit with refund or complaint
- Screenshots of billing, cancellation attempts, and any confirmation messages.
- Email copies of communications with Octoparse support.
- Payment transaction IDs from your bank or payment provider.
Common mistakes
Missing the cancellation window
A frequent error is cancelling too late. Octoparse requires cancellation at least 24 hours before renewal for web subscriptions to avoid the next charge.
Set calendar reminders a few days before renewal to avoid accidental charges.
Using the wrong channel to cancel
If you subscribed via Apple or Google, cancelling on the Octoparse website will not stop the store-managed subscription. Use the appropriate store subscription manager instead.
Verify where the charge originated (Octoparse vs Apple/Google) before requesting a refund.
Comparative recap
At-a-glance comparison
| Feature | Octoparse (Web) | App Store (iOS) | Google Play (Android) | Period |
|---|---|---|---|---|
| How to cancel | Cancel in User Center → Plan & Subscription; 24-hour notice recommended | Cancel via Apple ID subscription settings | Cancel via Google Play subscriptions | monthly |
| Refund availability | 5-day money-back (general); first month after 14-day trial non-refundable | Refunds handled by Apple; Octoparse has no specific guide | Refunds handled by Google Play; Octoparse has no specific guide | monthly |
| Notes | Case-by-case refunds (accidental auto-renewal/new upgrade within 5 days) | Follow Apple policies for refund requests | Follow Google Play policies for refund requests | monthly |
After cancelling
Next steps
Export any data you need before access ends and verify the cancellation confirmation in your account or email.
If you believe you are owed a refund, submit a support request promptly with the documentation checklist items.
Helpful links
- Octoparse Refund Policy
- Octoparse AI Refund Policy
- User reviews on Trustpilot
- Third-party summary on CheckThat.ai
- Capterra reviews
Address
Company address
Octoparse (corporate mailing) - 3333 South Brea Canyon Road, Suite 210, Diamond Bar, California 91765, United States.
Use for correspondence
Use the address for formal written correspondence if required. For billing or account issues, use the in-app support or help centre channels first.
Verify a sent letter
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Written by Aditya Mehta
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Octoparse subscription, log into the User Center on the Octoparse website, navigate to Plan & Subscription, and select the Cancel Subscription option. Ensure you cancel at least 24 hours before the next renewal to avoid being charged.
To cancel your Octoparse subscription from the App Store, go to your Apple ID settings and manage your subscriptions there. Remember to follow Apple's policies for cancellation and keep proof of your request.
After canceling your Octoparse subscription, you will retain access to the service until the end of your current billing period. Your scraped data will remain accessible during this time, so ensure to export any important data before your access ends.
If you cancel your Octoparse subscription within the 14-day trial period, you will not be eligible for a refund for the first month's fee, as it is non-refundable. However, direct purchases may qualify for a 5-day money-back guarantee.
For refund requests related to your Octoparse subscription, you should submit your request within 5 days of purchase. Note that refunds are handled on a case-by-case basis, and you may need to provide proof of accidental renewals or upgrades.