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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Odoo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Odoo: Easy Method
What is Odoo
Overview
Odoo is a suite of business applications that combines CRM, accounting, inventory, e-commerce and project tools into a modular platform. It is offered both as cloud-hosted SaaS and as on-premise software through partners.
Core offerings
Odoo is designed to be customizable and scalable for small to large organisations, with a marketplace of modules and third-party apps. Purchasing and support channels vary by how you buy (direct subscription, partner, or app stores).
How to cancel Odoo
Cancel Web / Enterprise subscription
- Sign in to your Odoo account portal and go to Billing > Subscription to cancel renewals.
- Alternatively, contact the billing team by the email or phone used for the account to request cancellation.
- Note: cancellation takes effect at the end of the current billing period.
Cancel via marketplaces and apps
- Odoo Store (digital content): Contact the vendor for cancellation or refund requests; cancellations for change of mind are generally not accepted.
- Apps Store (third-party modules): Contact the app author first for support; if unresolved after 15 days either party may escalate to Odoo for intervention.
- Apple App Store / Google Play: Use the respective store’s cancellation and refund processes for the mobile apps.
What happens when you cancel
Access and renewals
When you cancel a subscription, the service continues until the end of the paid billing period. Renewals will be stopped so you are not charged for the next period.
Existing features and hosted services remain active until the period expires; paid support or add-ons follow the same expiry timing unless contract states otherwise.
Data and backups
Your data typically remains available until the subscription ends; retention after expiry depends on your contract or hosting arrangement.
Export or back up critical data before the end date. If you use a partner or third-party host, confirm their post-cancellation data retention policy.
Will I get a refund?
General policy
Refunds are not automatic for subscriptions; cancelling normally stops future billing but does not trigger a refund for the current period. Refunds depend on the specific contract or partner terms.
There is no universal 14-day cooling-off or automatic refund for Odoo SaaS/digital purchases documented publicly; outcomes depend on purchase channel and agreement terms.
Channel-specific exceptions
- Web / Enterprise subscription: Refunds depend on contractual terms with Odoo or an authorised partner; cancellation stops renewal but refunds are not guaranteed.
- Apps Store (third-party modules): A refund may be allowed within two months for unresolved issues (bugs, missing features, wrong version, license issues, or fraud) if the author fails to fix the problem within 15 days.
- Odoo Store (digital content): Refunds are only available if the vendor has breached the warranty; change-of-mind or goodwill refunds are generally not provided.
- Apple / Google app purchases: Refunds follow the respective store’s policies and processes.
Odoo plans and pricing
Published prices
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Odoo Online (basic to enterprise) | ₹570 - ₹870 per user per month | Monthly | Cloud hosting with support, maintenance, CRM, Inventory, Accounting modules |
| Implementation Packages (ScaleNowTech) | ₹999 - ₹1,999 per user per month (billed annually) | Monthly (billed annually) | Modules, workflows, custom fields, reports; basic implementation support |
Pricing notes
The explicit INR-per-user prices available relate mainly to hosting and partner implementation packages rather than an official published tiered Odoo.com list for India.
Official Odoo pricing often varies by country and contract; contact your vendor or sales representative for a firm quote tailored to your organisation.
Your consumer rights in India
Legal overview
Indian consumer law provides protections for defective goods and unfair trade practices, but there is no automatic, universal statutory 14-day cooling-off for all digital/SaaS purchases.
Rights depend on contract terms, the channel of purchase, and whether a vendor breached express warranties or misrepresented the product.
Practical implications
- Check your contract or purchase terms for refund or cancellation clauses before buying.
- For third-party apps, follow the escalation path: contact author → allow 15 days for resolution → involve Odoo if unresolved.
- If a vendor clearly breaches warranty or provides fraudulent goods, document communications and consider consumer complaint routes available in India.
Customer experiences
Positive feedback
Many users praise Odoo as a powerful, customizable and cost-effective ERP solution that can scale with business needs.
When implemented correctly, Odoo delivers integrated workflows across sales, inventory and accounting.
Negative feedback
Recurring complaints include perceived high bug counts, slow resolution times and inconsistent support ownership.
Some users report automation failures, unreliable notifications and difficulties obtaining refunds in India, leading to delays and frustration.
Documentation checklist
Before you cancel
- Subscription ID, billing account email, and invoice copies.
- Contract or service agreement that shows cancellation and refund terms.
- Contact details for your Odoo sales rep or partner.
If requesting a refund or escalation
- Detailed error logs, screenshots and timestamps of the issues.
- Records of communications with the app author or vendor, including dates and responses.
- Evidence of warranty breach or failure to deliver advertised features, if applicable.
Common mistakes
Subscription misunderstandings
Assuming cancellation immediately stops access and triggers a refund is a common mistake. Cancellation usually prevents renewal but keeps access until the period ends.
Always check whether billing is monthly or annual and whether any minimum term applies before cancelling.
Support & refund mistakes
Contacting the wrong party (e.g., an app author vs Odoo billing) can delay resolution. Use the correct channel based on where you purchased the product.
Not documenting communications or failing to give vendors the 15-day resolution window for third-party apps can weaken refund or escalation claims.
Comparative recap
Summary table
| Channel | How to cancel | Refund possibility | Key notes |
|---|---|---|---|
| Web / Enterprise subscription | Account portal (Billing/Subscription) or contact billing by email/phone | Depends on contract; cancellation stops renewal but refunds not automatic | Cancellation effective at period end; check partner contract for refund terms |
| Apps Store (third-party modules) | Contact app author for support; escalate to Odoo after 15 days if unresolved | Refund possible within two months for unresolved issues if author fails to fix | Author is first point of contact; escalation path is documented |
| Odoo Store (digital content) | Contact vendor; cancellation/refund only for warranty breach | Refund only if vendor breached warranty; no change-of-mind refunds | Carefully review vendor warranty before purchase |
| App Store (Apple / Google) | Use the respective store’s cancellation/refund process | Subject to Apple / Google refund policies | Follow store-specific procedures and timelines |
Key takeaway
Your cancellation experience and refund chances depend heavily on how and where you bought Odoo products. Contracts and channel rules govern most outcomes.
After cancelling
Immediate steps
Export and back up all essential data before the subscription expiry date. Confirm the exact end date of service and any post-expiry data retention terms.
Keep a copy of all cancellation confirmations and billing statements for future reference.
Next actions
- If you purchased via a partner, confirm final invoices and any transition support they offer.
- If you need to escalate a refund or unresolved support issue, prepare the documentation checklist and follow the vendor/escalation path.
Address
Head office (India)
401 & 402, Floor 4, IT Tower 3, InfoCity Gate, Gandhinagar, Gujarat 382007, India
Notes
If you work with a local partner or reseller, use their contact details for billing and implementation queries where applicable.
Keep physical and email correspondence records for any formal complaints or consumer actions.