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Recipient
Omada
flat no B-3/603, Ascent Residency, Behind Poonam Nagar, Mahakali Caves Road
400093 Andheri E , India
REF/2025GRHS4
Cancellation Omada: Easy Method
What is Omada
Overview
Omada is a subscription-based digital health service that offers programs, coaching, and data tracking to help manage chronic conditions.
The service is delivered online via Omada.ai and through in-app purchases for specific content or club access.
Services
Core offerings include personalized programs, coaching interactions, and in-app purchases such as club passes and avatar items.
Subscriptions and one-time purchases are available and billed according to the selected plan or in-app item.
How to cancel Omada
Cancel via web account
- Sign in to your account at Omada.ai and go to Account Settings.
- Choose the option to stop using the Service or delete your account.
- Follow on-screen steps and keep any confirmation messages or emails.
Cancel by contacting support
- Email Omada support at [email protected] requesting cancellation or account deletion.
- Include your account email, subscription details, and a clear request to stop renewal or delete the account.
- Save replies and any case or ticket numbers for your records.
What happens when you cancel
Access and renewal
When you cancel, the subscription will not renew at the end of the current prepaid term.
You retain access to paid features until the end of that prepaid period; service continues until expiry.
Account deletion and data
You can delete your account via account settings or by asking support to delete it on your behalf.
Request confirmation of deletion and ask how long data will be retained or whether it can be exported before deletion.
Will I get a refund?
Omada refund policy
Omada's terms state that all sales are final and fees are non-refundable.
There are typically no refunds or credits for early cancellations, partial-month subscriptions, or unused features.
Exceptions
- Refunds may be provided only if legally required or at Omada's sole discretion.
- If you believe a legal right to a refund applies (for example under local consumer law), raise this with support and cite the specific legal basis.
Omada plans and pricing
Available plans
The table below shows in-app and subscription pricing in INR as listed in the verified pricing data.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Player Bag | ₹699 | One-time | In-app purchase for player bag content |
| Omada Club Weekly | ₹299 | Weekly | Weekly subscription to Omada Club |
| Omada Club Super Pass | ₹399 | One-time | Super Pass in-app purchase |
| Omada Club Monthly Trial | ₹399 | Monthly (trial) | Monthly trial for Omada Club |
| Omada Club Monthly | ₹699 | Monthly | Monthly subscription to Omada Club |
| Omada Club Yearly Trial | ₹4,999 | Yearly (trial) | Yearly trial for Omada Club |
| Omada Club Yearly | ₹4,999 | Yearly | Yearly subscription to Omada Club |
| Omaji Skin 1 | ₹199 | One-time | In-app purchase for Omaji avatar skin |
| Omaji Skin 2 | ₹399 | One-time | In-app purchase for Omaji avatar skin |
| Pack Diamonds 6 | ₹9,900 | One-time | In-app purchase for diamonds pack |
Notes on pricing
Prices are taken from the verified App Store listing as of February 2026 and are shown in INR.
For exact current pricing or regional differences, check your app store or account billing page.
Your consumer rights in India
Legal summary
Under the Consumer Protection Act, 2019 and related regulations, digital service users have rights to transparency and fair contractual terms.
Omada's terms acknowledge that refunds are not generally provided, but legal requirements in India may override that policy in some cases.
How to assert your rights
- Request clarification and written reasons from Omada support if you dispute a no-refund decision.
- If you suspect misrepresentation or negligence, cite the Consumer Protection Act, 2019 when escalating the complaint.
- Preserve all communications, receipts, and screenshots to support your claim.
Customer experiences
Positive feedback
Verified data does not list specific positive user testimonials in the provided sources.
Some users may find the structured programs and coaching helpful, but individual experiences vary.
Negative feedback and issues
Public reports include concerns about coercive use when tied to insurance requirements and causing anxiety for some users.
There are also reports of glitches that affected insurance coverage and produced confusing interactions. See a user report: Reddit user review.
Documentation checklist
What to gather before cancelling
- Account email and username
- Subscription receipts, order IDs, and billing dates
- Screenshots of subscription status or in-app purchases
How to submit your request
- Email [email protected] with a clear cancellation or deletion request and attach relevant documents.
- Keep copies of all replies and confirmation messages for dispute purposes.
Common mistakes
Failing to keep records
Users sometimes cancel without saving confirmation or receipts; this makes disputes harder to prove.
Always save confirmation emails, screenshots, and any ticket numbers.
Assuming automatic refunds
Many expect pro-rated refunds after cancellation; Omada's terms state fees are generally non-refundable.
If you believe a refund is due under law, explicitly state the legal basis when contacting support.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation, refunds, access, and pricing for Omada.
| Topic | Omada (Web / Omada.ai) | What to check |
|---|---|---|
| Cancellation | Cancel via account settings or by emailing [email protected] | Save confirmation and note end of prepaid term |
| Access after cancel | Access continues until the end of the prepaid period; no renewal | Verify expiry date in account or confirmation |
| Refunds | All sales final; fees non-refundable except where legally required or at company discretion | If contesting, cite applicable law and provide evidence |
| Pricing | Multiple in-app purchases and subscriptions listed in INR (see pricing table) | Confirm the active plan and billing frequency on your account |
After cancelling
Follow-up actions
- Confirm cancellation with any confirmation email and note the service end date.
- Monitor bank/card statements for unexpected charges and dispute with the provider if needed.
Helpful links and contacts
Contact Omada support: [email protected] for account, cancellation, or deletion requests.
For a user account report and experiences, see: Reddit user review.
Address
Registered office
Flat No B-3/603, Ascent Residency, Behind Poonam Nagar, Mahakali Caves Road, Andheri (E), Mumbai 400093, India
Notes on postal contact
No explicit cancellation-specific postal address was found in the verified records; use email [email protected] for cancellation requests.
If you plan to send physical correspondence, include account identifiers and a clear cancellation/deletion request, and keep postal tracking information.
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Written by Aanya Joshi
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.
FAQ
To cancel your Omada subscription via your web account, sign in at Omada.ai, navigate to Account Settings, choose the option to stop using the Service or delete your account, and follow the on-screen instructions. Make sure to save any confirmation messages for your records.
Omada's policy states that all sales are final and fees are non-refundable, meaning you will not receive a refund for any remaining period after cancellation. If you believe you have a legal right to a refund, contact support with the relevant details.
Yes, you can cancel your Omada subscription by emailing support at [email protected]. Include your account email, subscription details, and a clear request to stop renewal or delete your account. Keep a copy of your email for proof.
After you cancel your Omada subscription, you will retain access to paid features until the end of the current prepaid term. Your subscription will not renew, and you can verify the expiry date in your account settings.
Refunds may only be provided if legally required or at Omada's discretion. If you believe you qualify for a refund under local consumer law, contact support and provide the necessary evidence to support your claim.