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Cancel PADDLE
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Cancellation service #1 in India
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I hereby notify you of my decision to terminate the contract relating to the Paddle service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Paddle: Easy Method
What is Paddle
Overview
Paddle is a payment and subscription management platform used by software and SaaS businesses to sell licenses, subscriptions, and invoices worldwide.
It handles checkout, recurring billing, invoicing and some customer support tasks on behalf of vendors, while enforcing its buyer-facing terms and rules.
Where it is used
Paddle is used by vendors selling directly on the web and by services that route payments through Paddle’s checkout and invoicing systems.
Note that purchases made through Apple’s App Store or Google Play are billed and managed by those stores, not directly by Paddle.
How to cancel Paddle
Web purchases (direct via Paddle)
- If you bought directly through a Paddle-powered web checkout, cancel via the Paddle customer portal or by contacting Paddle support.
- Use the Paddle customer portal (paddle.net) or the vendor’s checkout links; provide your order/invoice number and email used to purchase.
- If you need formal confirmation, request a cancellation confirmation message or screenshot from the support channel you used.
App Store or Google Play purchases
- If the purchase was made through Apple (iOS) or Google Play (Android), you must cancel through Apple or Google directly.
- Paddle cannot mediate cancellations or refunds for subscriptions billed by the App Store or Google Play.
- Follow Apple or Google support pages or use their subscription management screens on your device to cancel.
Timing and special rules
- You may cancel within 14 days of the initial transaction (or day after completion) by notifying Paddle via the available contact channels; this right applies once per subscription term, not on each automatic renewal.
- To stop renewals after the initial term, cancel at least 48 hours before the next billing period via Paddle’s support or portal.
- Deleting your user account does not automatically cancel an active subscription - use the cancellation route above.
What happens when you cancel
Access after cancellation
When you cancel a subscription billed through Paddle, access typically continues until the end of the current paid billing cycle.
After the paid period ends, the subscription will stop renewing and you will lose access to subscription features unless you resubscribe.
Billing and data
Cancelling prevents future renewals but does not automatically produce prorated refunds for unused time beyond the initial statutory period.
Vendors and Paddle will retain transaction records for accounting and support purposes as described in their privacy/policy documents.
Will I get a refund?
14-day statutory refund right
Consumers have a right to cancel and receive a full refund within 14 days of a one-off transaction or the initial subscription period.
Refunds under this right must be reimbursed within 14 days using the original payment method and without fees, per Paddle’s buyer terms.
Exceptions and discretionary refunds
- Refunds after the statutory 14-day window are at Paddle’s discretion and may be refused for fraud or refund-abuse reasons.
- Rights for faulty, misdescribed, or unfit products remain separate from discretionary refund rules and can be enforced regardless of Paddle’s policy.
- No refunds are generally provided for unused portions of subscription periods after the initial term; cancellation stops future billing only.
Paddle plans and pricing
Official fee model
Paddle publishes a pay-as-you-go processing model rather than per-seat consumer plans for their platform services.
The commonly stated platform fee is 5% + $0.50 USD per checkout for Paddle’s merchant services.
India pricing notes
Paddle supports automatic INR conversions and India-specific price overrides for sellers, but exact INR-denominated pricing for Paddle’s own service is not publicly listed.
Contact Paddle sales or the vendor directly for firm quotes or India-specific billing details.
| Plan / Item | Period | Price (public) |
|---|---|---|
| Paddle platform transaction fee | Per transaction | 5% + $0.50 (USD) per checkout |
| Other services (sales/invoice/enterprise) | Contact for pricing | Contact for pricing |
Your consumer rights in India
Cooling-off period
Under Paddle’s buyer terms consumers are entitled to a 14-day cooling-off period to cancel a one-off purchase or the initial subscription without giving reasons.
This right allows a full refund if exercised within that 14-day window, subject to the exceptions below.
Limitations and statutory protections
- The 14-day right does not apply after digital content has been downloaded or streaming has begun with the consumer’s consent.
- Consumers retain legal protections for faulty, misdescribed or unfit products and can pursue remedies regardless of discretionary refund policies.
Customer experiences
Positive reports
Many users report fast and smooth handling of cancellations and refunds, often via automated chat or support forms.
Positive comments highlight quick resolution for unintended renewals and straightforward reimbursements within short timeframes.
Negative reports
Some reviewers report difficulties obtaining refunds, citing unclear processes or unresponsive support in specific cases.
Other complaints include billing issues such as double-charges or access problems after payment; outcomes vary by case and vendor.
Documentation checklist
Essential purchase records
- Order number or invoice ID
- Purchase date and amount shown on the receipt
- Email address used for the purchase
Support and evidence
- Screenshots of billing, receipts or subscription pages
- Copies of communication with vendor or Paddle support
- Payment method details (card last four digits or payment provider)
Common mistakes
Using the wrong cancellation channel
A common mistake is attempting to cancel an App Store/Google Play subscription through Paddle. These must be cancelled through Apple or Google.
Another mistake is deleting an account without cancelling the active subscription - this does not stop future billing.
Expecting prorated refunds
Many consumers expect a prorated refund for remaining subscription time; Paddle’s policy typically prevents prorated refunds after the initial 14-day period.
Always check the vendor’s and Paddle’s refund language before assuming mid-term refunds will be issued.
Comparative recap
Quick summary table
| Feature | Paddle policy | Recommended consumer action |
|---|---|---|
| 14-day refund right | Full refund available for one-off or initial subscription within 14 days | Request refund via Paddle support or vendor immediately and keep proof |
| Cancelling renewals after initial term | Must cancel at least 48 hours before next billing to avoid renewal | Cancel via Paddle portal/support >48 hours before renewal |
| App Store / Google Play purchases | Managed by Apple/Google; Paddle cannot cancel these | Use Apple or Google subscription management to cancel |
| Prorated refunds | No prorated refunds for unused time beyond initial period | Do not expect partial refunds; request goodwill refund but be prepared for refusal |
After cancelling
What to monitor
After cancellation, monitor your bank/card statements for any unexpected charges over the next billing cycle.
Keep cancellation confirmation and check that your access ends only at the expected date (end of paid period).
Useful links
- Paddle - Invoiced Consumer Terms
- Example: Cancelling and Refunds (boards.so)
- Example: How to cancel a web subscription (Clue)
Address
Corporate headquarters
Judd House, 18‑29 Mora Street, London, England, EC1V 8BT.
Notes on contacting
Use the vendor’s purchase receipt and Paddle’s customer portal/support form for cancellations and refunds rather than postal contact for faster resolution.
If you need further legal or consumer-advice in India, consider contacting local consumer protection resources for assistance.