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I hereby notify you of my decision to terminate the contract relating to the Photoleap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Photoleap: Easy Method
What is Photoleap
Overview
Photoleap is a subscription-based photo-editing app developed by Lightricks that offers advanced editing tools, AI features, and creative presets for mobile users.
The app targets both casual and professional users who need high-resolution outputs and AI-assisted image creation tools.
Core features
Key capabilities include layers, blending modes, AI text-to-image and sketch-to-image tools, and ready-made presets for fast editing.
Photoleap is available on mobile stores and as a web purchase through Lightricks for certain plans or promotions.
How to cancel Photoleap
Cancel on iOS (App Store)
- Open iPhone Settings → tap your Apple ID → Subscriptions.
- Find Photoleap in the list and choose Cancel Subscription.
- Photoleap cannot cancel App Store subscriptions for you; Apple manages these purchases.
Cancel on Android (Google Play)
- Open Google Play Store → Menu → Subscriptions → select Photoleap.
- Tap Cancel subscription and follow prompts to confirm.
- Refunds and cancellations for Google Play purchases are governed by Google Play policies.
Cancel via Web (Lightricks)
- Sign in to your account at account.lightricks.com to manage or cancel subscriptions.
- If you cannot cancel online, contact support@lightricks.com for assistance.
- Web purchases are handled directly by Lightricks and have separate refund rules.
What happens when you cancel
Access and expiry
After cancelling, you typically retain access to paid features until the current billing period ends.
The subscription will not renew automatically after the end date unless you re-subscribe.
Account and content
Your account and any content you created using Photoleap generally remain accessible, subject to the platform's data policies.
If you need content exported or backed up, do that before the subscription expires to avoid losing any workspace-only features.
Will I get a refund?
Web purchases (Lightricks)
- Web purchases are eligible for a full refund if requested within a 14-day cooling-off period.
- To request a web refund, contact support@lightricks.com with your order details within that window.
App Store and Google Play purchases
- Photoleap cannot directly refund or cancel purchases made through the App Store or Google Play.
- Use Apple's "Report a Problem" or Google Play's refund request process; refunds are subject to those stores' policies.
Exceptions and special cases
Refunds are not routinely issued unless there is a demonstrated issue with the product or a valid legal reason.
Exceptions may apply based on local consumer law or specific circumstances evaluated by the seller or store.
Photoleap plans and pricing
Pricing availability
No verified public pricing data is available in the provided sources for India-specific plans.
For current plan details and pricing, contact Lightricks or check the store listing where you purchased the subscription.
Contact for pricing
| Plan | Price | 期間 |
|---|---|---|
| Individual / Unknown | Contact for pricing | Contact for pricing |
Your consumer rights in India
Cooling-off and refunds
Under Indian consumer protection rules, digital purchases made online may carry a statutory cooling-off right, commonly referenced as 7 days for some digital services.
Photoleap (Lightricks) offers a 14-day refund window for web purchases, which is more generous than the general guideline in some circumstances.
Recourse for disputes
For App Store and Google Play purchases, Indian consumers must use Apple and Google’s refund and dispute mechanisms.
If you face unauthorized charges or unfair practices, you may contact the National Consumer Helpline or file a complaint with the Consumer Disputes Redressal Commission.
Customer experiences
Positive feedback
- Users praise powerful AI editing, high-resolution outputs, and an interface suitable for both casual and professional use.
- Many highlight usefulness for presentations and quick creative workflows.
Negative feedback
- Complaints include being charged after cancelling during or soon after a free trial, and difficulty obtaining refunds.
- Users report issues with locating cancellation options and slow or unresponsive refund support in some cases.
Documentation checklist
Essential items to gather
- Order receipt or confirmation email (store or web).
- Subscription ID, purchase date, and billing amount.
- Screenshots showing subscription status, trial expiry date, and any cancellation attempts.
Supporting evidence for disputes
- Bank or card statement entries for the charge in question.
- Copies of correspondence with Photoleap/Lightricks or the app store support.
- Device details and app store account email used for the purchase.
Common mistakes
Cancelling in the wrong place
A frequent error is contacting Photoleap support for App Store or Google Play cancellations when those stores control the subscription.
Always cancel via the platform where you originally subscribed to avoid continued charges.
Missing timing and proof
Not noting trial end dates or failing to keep receipts makes refunds harder to obtain.
Keep screenshots and timestamps of cancellation attempts and billing notifications as proof.
Comparative recap
Platform comparison
| Platform | How to cancel | Refunds | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Settings → Apple ID → Subscriptions | Handle via Apple "Report a Problem"; Photoleap cannot refund | Apple controls refunds and eligibility |
| Google Play (Android) | Cancel in Google Play Store → Subscriptions → Photoleap | Request refund through Google Play; Photoleap cannot refund | Subject to Google Play policies |
| Web (Lightricks) | Cancel at account.lightricks.com or email support@lightricks.com | Full refund eligible within 14-day cooling-off period | Managed directly by Lightricks |
After cancelling
Immediate steps
- Verify subscription status in the store or at account.lightricks.com.
- Save receipts, screenshots, and confirmation of cancellation for future reference.
If you need a refund or further help
- For web refunds email support@lightricks.com with your order details within 14 days.
- For App Store or Google Play refunds use the stores' refund/report-a-problem processes.
- If charges are unauthorized, contact your bank or payment provider and consider contacting consumer protection authorities in India.
Address
Company
Lightricks Ltd., developer of Photoleap.
Postal address
Professor Racah St, Building 5.4, Jerusalem, Jerusalem 9190401, Israel.