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Picturethis

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India

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Termination letter drafted by a specialized lawyer
Sender
Picture This Cancel Subscription | Postclic
Picturethis
11/F, Capital Centre, 151 Gloucester Road, Wan Chai
Hong Kong Hong Kong
support@picturethisai.com
Cancellation of Picturethis contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Picturethis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Picturethis
11/F, Capital Centre, 151 Gloucester Road, Wan Chai
Hong Kong , Hong Kong
support@picturethisai.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Picturethis. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Picturethis: Easy Method

What is Picturethis

Overview

Picturethis is a subscription-based mobile and web service that uses AI to identify plants from photos and provide care information.

The app offers identification, plant care tips and related features under recurring paid plans through Apple, Google Play, or direct web subscriptions.

Where it runs

Picturethis is available on iOS (Apple App Store), Android (Google Play) and via direct sign-in on picturethis.com.

Billing and subscription control depend on how you purchased the subscription (App Store, Google Play, or web).

How to cancel Picturethis

Cancel via App Store (iOS)

  • Open Settings on your iPhone, tap your name, then Subscriptions and select Picturethis to Cancel.
  • Do this at least 24 hours before the renewal date; deleting the app or your account does NOT cancel the subscription.
  • See PictureThis App Store terms: App Store subscription terms.

Cancel via Google Play (Android)

  • Open Google Play Store, tap your profile, go to Payments & subscriptions → Subscriptions and cancel Picturethis.
  • Cancel at least 24 hours before renewal; uninstalling the app does not stop billing.
  • See PictureThis Google Play terms: Google Play subscription terms.

Cancel via website (direct purchase)

  • Sign in at your Picturethis account on the web, go to Account Settings → Subscription → Manage Subscription → Cancel.
  • Canceling stops future auto-renewals; you keep access until the paid period ends.
  • Guide to web cancellation: Web cancellation steps.

What happens when you cancel

Access after cancellation

Cancelling stops automatic renewal but does not cut access immediately.

You retain premium access until the current paid period ends; features remain active through that date.

Billing and refunds

There is no automatic refund of the current billing period after cancellation unless required by law.

For App Store/Google Play purchases, refund requests go through Apple or Google rather than Picturethis directly.

Account and data

Cancelling a subscription usually does not delete your account or uploaded photos; you may need to delete the account separately if desired.

If you need account deletion, check your account settings or contact support before or after cancelling the subscription.

Will I get a refund?

General policy

Picturethis states refunds are not provided except when required by law.

That policy applies to purchases made directly and via app stores; exceptions are limited and situational.

App Store and Google Play purchases

  • Apple and Google manage refunds for store purchases; Picturethis directs refund requests to the stores.
  • Once charged for a billing period, refunds are generally not available except as allowed by the store or law. See: App Store terms.

Web (direct) purchases

Web subscription refunds are generally not provided for partial periods; any refund is discretionary and requires contacting Picturethis support.

There is no explicit 14-day right of return in Picturethis terms; local consumer law may create additional rights.

Picturethis plans and pricing

Pricing availability

No official India (INR) pricing is published in the available Picturethis subscription terms.

Reported INR figures from user reports exist but are unconfirmed by the developer or official stores.

Contact for official pricing

For exact current prices in India check the App Store/Google Play listing at purchase time or contact support.

Use receipts or store pages to confirm the actual billed amount for your account.

Plan Price (INR) Period Notes
Monthly Contact for pricing Monthly Official INR pricing not published; user reports of ~₹99/month are unconfirmed.
Annual Contact for pricing Annual User reports of ₹6,800/year (unconfirmed) and pop‑up offers like ₹390 have circulated; not official.
Unknown / Promotional Contact for pricing Varies Prices depend on store, region and promotional offers. Verify at checkout.

Your consumer rights in India

Statutory protections

Indian consumer law (Consumer Protection Act and E-Commerce Rules) provides remedies for defective goods, unfair trade practices and unauthorized charges.

These laws can apply to digital subscriptions where charges are unauthorized or services are not delivered as promised.

Practical recourse

  • For App Store/Google Play charges, contact Apple/Google support and request a refund for unauthorized or incorrect charges.
  • For direct purchases, contact Picturethis support first; if unresolved, consider filing a consumer complaint under Indian law.

Documentation matters

Keep receipts, transaction IDs, screenshots and support correspondence to support any dispute with the store, developer, or consumer forum.

These records strengthen refund or dispute claims under Indian consumer protection procedures.

Customer experiences

Positive feedback

  • Many users praise accurate plant identification, helpful care advice and a user-friendly interface.
  • Large-scale sentiment analyses report recurring patterns of positive user experience for core features.

Common complaints

  • Frequent negative reports involve unexpected charges, difficulty cancelling (especially after trials), and confusion about uninstall versus cancel.
  • Some users report inconsistent identifications, generic disease diagnostics, and slow or unsatisfactory support responses.

Where reviews come from

Aggregated review sources show both high ratings for core functionality and multiple consumer complaints about billing and cancellation.

Representative review sources: JustUseApp reviews and Chrome‑Stats reviews.

Documentation checklist

Before contacting support

  • Subscription receipt or store transaction ID (Apple/Google receipt).
  • Screenshots of subscription page, renewal date, and billing amounts.
  • Account email used for Picturethis and proof of purchase date.

If filing a dispute

  • Copy of cancellation confirmation or screenshots showing active subscription status after cancellation.
  • Any correspondence with Picturethis or store support and bank/card statements showing the charge.

Common mistakes

Deleting the app instead of cancelling

Users often delete the app then assume the subscription stopped; the subscription stays active and renews unless cancelled through the store or account.

Always cancel in Apple ID subscriptions, Google Play subscriptions, or web account settings as applicable.

Missing the 24‑hour cutoff

Failing to cancel at least 24 hours before renewal can result in an immediate charge for the next period.

Check renewal dates on your store subscription page and cancel with time to spare.

Using the wrong account

Cancellations must be done on the same Apple/Google account that was used to purchase the subscription.

Verify which account was used to buy the subscription before starting cancellation steps.

Comparative recap

Overview table

Method Where to cancel Notice required Refunds Access after cancel Link
App Store (iOS) Apple ID Subscriptions in device settings Cancel ≥24 hours before renewal No refund for current period except as per Apple’s rules Access until period end App Store terms
Google Play (Android) Google Play → Subscriptions Cancel ≥24 hours before renewal No refund for current period except as per Google’s rules Access until period end Google Play terms
Web (direct) Account Settings → Subscription → Manage → Cancel Cancel before renewal date (check account) Generally no partial refunds; discretionary Access until period end Web cancellation guide

After cancelling

What to check

  • Confirm cancellation in Apple/Google account or Picturethis account and save confirmation.
  • Monitor your bank/card statement for unexpected charges after cancellation.

Where to go for help

  • Apple refund/support for App Store charges: use Apple support channels in your region.
  • Google refund/support for Google Play charges: use Google Play help.
  • For direct purchases, contact Picturethis support and provide documentation.

Useful links

Address

Developer headquarters

11/F, Capital Centre, 151 Gloucester Road, Wan Chai, Hong Kong, Hong Kong.

Notes on entity names

Different companies share similar names; PictureThis (plant identifier) is distinct from unrelated art or gallery entities that may use "Picture This".

For billing and support, rely on the Picturethis app/vendor records and store receipts to identify the correct developer.

FAQ

To cancel your Picturethis subscription via the App Store, open Settings on your iPhone, tap your name, select Subscriptions, and choose Picturethis to cancel. Make sure to do this at least 24 hours before the renewal date, as deleting the app does not cancel the subscription. You can also send a written cancellation request via email or registered mail.

Yes, you can cancel your Picturethis subscription through Google Play by opening the Google Play Store, tapping your profile, going to Payments & subscriptions, and selecting Subscriptions to cancel Picturethis. Ensure you cancel at least 24 hours before the renewal date, as uninstalling the app does not stop billing. You may also send a written cancellation request via email or registered mail.

When you cancel your Picturethis subscription, you will retain access to the app features until the end of the current paid period. Cancelling stops future auto-renewals, but you can continue using the service until that date. If you wish to cancel in writing, you can do so via email or registered mail.

Picturethis generally does not provide refunds for the current billing period after cancellation unless required by law. For purchases made through the App Store or Google Play, refund requests must be directed to Apple or Google. If you need to cancel in writing, you can send your request via email or registered mail.

To cancel your Picturethis subscription purchased directly from the website, sign in to your account, go to Account Settings, select Subscription, and then Manage Subscription to cancel. You will keep access until the end of the paid period. If you prefer to cancel in writing, you can send your request via email or registered mail.