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I hereby notify you of my decision to terminate the contract relating to the Pimeyes service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pimeyes: Easy Method
What is PimEyes
Overview
PimEyes is an AI-powered facial recognition service that lets users search the internet for images of people. It operates on a subscription model with tiered plans and features such as alerts and takedown assistance.
Core uses
Common uses include personal image monitoring, brand protection, and locating unauthorized uses of a photo. The service is accessed via web and mobile platforms with separate subscription handling for each platform.
How to cancel PimEyes
Cancel a web subscription (direct purchase)
- Log in to your PimEyes account on the website and go to your account or subscription settings.
- Choose the option to terminate or cancel the Terms of Service; cancellation is allowed at any time.
- Note: fees already paid are not reimbursed; the subscription remains active until the current billing cycle ends.
Cancel via App Store or Google Play
- iOS (App Store): Cancel through your iTunes/Apple ID subscriptions at least 24 hours before renewal. PimEyes does not process App Store refunds directly.
- Android (Google Play): Cancel through your Google Play account settings at least 24 hours before renewal. Google Play handles refunds and subscription controls.
What happens when you cancel
Access and renewal
After cancellation, your subscription typically remains active until the end of the current billing cycle. The service does not provide pro-rata refunds for web purchases.
Data and account
Account data and alerts generally remain accessible until the subscription period expires. Deleting an account or breaching terms may affect eligibility for refunds or other remedies.
Will I get a refund?
Web purchase refund conditions
- Refunds for web purchases are limited to orders placed in the preceding calendar month and are conditional.
- Refund eligibility requires that you have not performed searches, created alerts, activated PROtect Image, or sent takedown notices during the relevant period.
Refund exclusions and platform rules
- Refunds are disallowed if any usage occurred during the requested period, or if the account was deleted or terms violated.
- For App Store and Google Play purchases, refunds are handled by Apple or Google respectively; PimEyes directs users to platform refund processes.
- There is no automatic statutory 14-day refund right mentioned by PimEyes; refunds are discretionary and conditional.
PimEyes plans and pricing
Summary
The following table lists the plans and pricing data compiled from vendor listings. Prices are shown in Indian rupees and may change - verify on PimEyes' official site before purchase.
Note on accuracy
Pricing was sourced externally and should be confirmed with PimEyes. The prices below reflect the data available at the time of compilation.
| Plan | Price | Period | Features |
|---|---|---|---|
| Open Plus | ₹1,595.99 | Monthly | 25 searches per day; access to sources; up to 3 alerts; dedicated support |
| Open Plus | ₹15,321.50 | Annual | 25 searches per day; access to sources; up to 3 alerts; dedicated support |
| PROtect (40 takedowns) | ₹3,725.99 | Monthly | 40 searches per day; up to 15 alerts; dedicated support; 40 takedown requests/month |
| PROtect (80 takedowns) | ₹7,558.99 | Monthly | 40 searches per day; up to 15 alerts; dedicated support; 80 takedown requests/month |
| PROtect (300 takedowns) | ₹17,034.99 | Monthly | 40 searches per day; up to 15 alerts; dedicated support; 300 takedown requests/month |
| Annual PROtect (40 takedowns) | ₹35,763.90 | Annual | 40 searches per day; up to 15 alerts; dedicated support; 40 takedown requests/month equivalent |
| Annual PROtect (80 takedowns) | ₹72,559.90 | Annual | 40 searches per day; up to 15 alerts; dedicated support; 80 takedown requests/month equivalent |
| Annual PROtect (300 takedowns) | ₹1,63,527.90 | Annual | 40 searches per day; up to 15 alerts; dedicated support; 300 takedown requests/month equivalent |
| Advanced | ₹31,939.99 | Monthly | Unlimited searches; up to 500 alerts; dedicated support; Deep Search; PDF/CSV export |
| Advanced | ₹3,06,622.30 | Annual | Unlimited searches; up to 500 alerts; dedicated support; Deep Search; PDF/CSV export |
Your consumer rights in India
Cooling-off and refunds
Indian law does not provide a statutory 14-day cooling-off right for online digital services comparable to EU rules. PimEyes does not state a standard 14-day automatic refund policy.
Platform protections and auto-renewal
- Automatic renewal is permitted, but App Store and Google Play require clear cancellation mechanisms for subscriptions.
- For platform purchases, rely on Apple or Google for cancellation and refund requests rather than PimEyes directly.
Customer experiences
Positive feedback
Some users report that PimEyes' core facial recognition and search usability work well in limited contexts. These users find the interface straightforward for basic monitoring tasks.
Negative feedback
- Frequent complaints include excessive CAPTCHA interruptions that hinder usability.
- Common issues also include unexpected auto-renewal charges, slow or absent customer support, difficulty cancelling, and denied refunds when service was reportedly unused.
Documentation checklist
What to gather before contacting support
- Account email or username used to subscribe.
- Order ID or invoice number for the subscription payment.
- Dates: purchase date, renewal date, and date of requested cancellation.
- Evidence of non-usage if requesting a refund (e.g., screenshots showing no searches or alerts).
Where to present documents
- For web purchases: include documents in your message to PimEyes support via the account contact form or email indicated in your account dashboard.
- For App Store or Google Play purchases: use the relevant platform refund request process and attach the same documentation when requested.
Common mistakes
Missing platform-specific steps
Users often try to cancel web subscriptions through the App Store or Google Play interfaces (or vice versa). Each platform manages its own subscriptions and refunds.
Assuming automatic refunds
Many customers assume a 14-day automatic refund right; PimEyes' policy shows refunds are conditional. Requesting a refund without proper supporting evidence or outside the allowed window often leads to denial.
Comparative recap
Quick comparison
| Topic | PimEyes (web) | App Store / Google Play |
|---|---|---|
| Cancellation method | Cancel via PimEyes account settings; remains until billing cycle ends. | Cancel via Apple/Google account subscriptions; must do so on platform. |
| Refund responsibility | PimEyes handles conditional refunds for recent web orders with strict usage limits. | Apple/Google handle refunds for platform purchases; PimEyes does not issue platform refunds directly. |
| Refund likelihood | Conditional and discretionary; no automatic 14-day right. | Platform policies and timelines apply; platform decides refund eligibility. |
Key takeaway
For web purchases, follow PimEyes' conditional refund rules. For mobile purchases, expect to use the platform's cancellation and refund tools.
After cancelling
Immediate actions
- Keep copies of cancellation confirmations and billing statements until the billing cycle ends.
- Monitor the payment method for any unexpected charges in the following cycle.
Useful links
Address
Registered contact
Suite No.1906, City Tower 2, Sheikh Zayed Road, 94895 Dubai, United Arab Emirates.
Support reminder
For account-specific help, use the contact or support channels inside your PimEyes account or the platform (Apple/Google) that processed your subscription.